dispatcher exam Flashcards
1
Q
10-63
A
unit responding to call (ask for mileage)
2
Q
10-84 (88)
A
unit arrived at scene of call
3
Q
10-82
A
unit en route to final destination
4
Q
10-81
A
unit arrived at final destination
5
Q
10-98
A
unit available for another assignment
6
Q
10-99
A
unit returned to base
7
Q
10-83
A
diagnosis of death on arrival
8
Q
10-87
A
unit cancelled (specify by whom)
9
Q
10-90
A
call is unfounded
10
Q
10-93
A
refused medial aid/transport (RMA)
11
Q
10-94
A
treated by this unit/transported by another (specify by whom)
12
Q
10-96
A
patient was removed from scene prior to our arrival (specify by whom)
13
Q
10-01
A
call (specify) by telephone (landline)
14
Q
10-03
A
call the dispatcher
14
Q
10-02
A
unit returning to base
15
Q
10-04
A
acknowledged
16
Q
10-05
A
repeat transmission
17
Q
10-06
A
standby
18
Q
10-08
A
unit (specify) available by radio
19
Q
10-09
A
unit (specify) no longer available by radio
20
Q
10-10
A
unit (specify) is available by alternate means
21
Q
10-12
A
requesting update from unit on scene
22
Q
10-13
A
unit in danger, get assistance as requested
23
Q
10-20
A
continue response at reduced speed
24
10-62
unit out of service (specify reason)
25
10-85
request to meet with another unit
26
10-85 forthwith
potentially dangerous situation at scene, get assistance
27
10-100
other business (not on a call) (specify reason and location)
28
govac committees (6 of them - brief explanation of what each does)
**administration**- manage membership roster, documents, manage meetings, audits, billing, taxes, HIPPA and harassment
**community** - social media posts, respond to community questions, organize equipment and supplies for special events, attend community board meetings, coordinate special events
**engineering** - maintain inventory of medical supplies, purchase medical supplies, remove expired supplies, ensure vehicle maintenance, maintain inventory of portable radios
**facility** - facility maintenance and upkeep, replace light bulbs, ceiling tiles, smoke detectors, purchase repair equipment, purchase/maintenance of furniture and appliances
**personnel** - new member orientation, welcome interviews, probationary member progress tracking, EMS week awards + gifts, uniform inventory and distribution, approving and denying shifts on when to work
**training** - provide training and classes for members, riding ambulance orientation, ALS onboarding and training, clearance for drivers and crew chief advancement
29
8 steps for dispatching
1. Make sure dispatch area is clean and tidy
2. Log into tablet for tour credit and remind crew to do so
3. Turn off call forwarding for phone lines 1600 & 1637
4. Call RCC to log us on until end of tour
5. Call MARS and ask for hospital diversions (in eastern queens). Inform the CC
6. Call north shore towers security and inform them of our tour.
7. Call JEVAC, LNDVAC, QVVAC, and inform them of our tour and obtain their tour information.
8. At end of tour turn on call forwarding for 1600 & 1637
30
Mileage codes
1082 (leaving) and 1081 (arrived at destination)
- important bc get billed for mileage
*1084 mileage same as 1082 mileage*
31
Phonetic alphabet
Important to understand and use this phonetic alphabet bc letters are confusing
- say apartment 3 Catherine instead of 3C
32
Call lines
1600 - hotline (only for emergencies)
1601 - backup line (if 1600 busy)
1637 - business line
9693 - membership line
33
How to turn on call forwarding and which ones to turn on
1600 and 1637 get call forwarding on
1. Pick up and press SVC and hit OFF (I think)
34
When do we use “94 David” and when do we use “Glen Oaks” on call?
- 94 David for MARS and RCC
- otherwise use Glen Oaks for hospitals and community
35
What should you be careful of when speaking on the radio
Hold down for a second before and after speaking to not be cut off
36
How do you identify yourself on radio
Using badge number
37
What to do if you’re worried something bad happened to your crew
Contact on duty operations chief
38
Speaking on the radio
- “10-4” means acknowledged
- when they talk to you say “go ahead” before they speak
- every 20 mins, gets a 10-12 (update)
- crew may respond “XPC” (extended patient care)
39
What to do during 10-13 (emergency)
- figure out what they need
- call MARS to get them what they need
- if MARS isn’t functioning, call 911
- and let operations chief know
40
RUN number (PCR #)
Needs to go into log sheet
- ask crew chief what it is
41
What to do if you get a call but there is no ambulance
- go to radio using script (white sheet next to radio)
- call the # and they will handle it (they will dispatch on ambulance)
- if forget or doesn’t work, call MARS
42
What do you ask the patient for?
Address
Cross streets
Problem
Call back number
Gender
Age
43
Hospital notification
For high priority patients
- skip line and go straight to doctor
- identify as glen oaks - “this is a hospital notification”
