dispatcher exam

Question 1

10-63

Answer 1

unit responding to call (ask for mileage)

Question 2

10-84 (88)

Answer 2

unit arrived at scene of call

Question 3

10-82

Answer 3

unit en route to final destination

Question 4

10-81

Answer 4

unit arrived at final destination

Question 5

10-98

Answer 5

unit available for another assignment

Question 6

10-99

Answer 6

unit returned to base

Question 7

10-83

Answer 7

diagnosis of death on arrival

Question 8

10-87

Answer 8

unit cancelled (specify by whom)

Question 9

10-90

Answer 9

call is unfounded

Question 10

10-93

Answer 10

refused medial aid/transport (RMA)

Question 11

10-94

Answer 11

treated by this unit/transported by another (specify by whom)

Question 12

10-96

Answer 12

patient was removed from scene prior to our arrival (specify by whom)

Question 13

10-01

Answer 13

call (specify) by telephone (landline)

Question 14

10-03

Answer 14

call the dispatcher

Question 14

10-02

Answer 14

unit returning to base

Question 15

10-04

Answer 15

acknowledged

Question 16

10-05

Answer 16

repeat transmission

Question 17

10-06

Answer 17

standby

Question 18

10-08

Answer 18

unit (specify) available by radio

Question 19

10-09

Answer 19

unit (specify) no longer available by radio

Question 20

10-10

Answer 20

unit (specify) is available by alternate means

Question 21

10-12

Answer 21

requesting update from unit on scene

Question 22

10-13

Answer 22

unit in danger, get assistance as requested

Question 23

10-20

Answer 23

continue response at reduced speed

Question 24

10-62

Answer 24

unit out of service (specify reason)

Question 25

10-85

Answer 25

request to meet with another unit

Question 26

10-85 forthwith

Answer 26

potentially dangerous situation at scene, get assistance

Question 27

10-100

Answer 27

other business (not on a call) (specify reason and location)

Question 28

govac committees (6 of them - brief explanation of what each does)

Answer 28

administration- manage membership roster, documents, manage meetings, audits, billing, taxes, HIPPA and harassment

community - social media posts, respond to community questions, organize equipment and supplies for special events, attend community board meetings, coordinate special events

engineering - maintain inventory of medical supplies, purchase medical supplies, remove expired supplies, ensure vehicle maintenance, maintain inventory of portable radios

facility - facility maintenance and upkeep, replace light bulbs, ceiling tiles, smoke detectors, purchase repair equipment, purchase/maintenance of furniture and appliances

personnel - new member orientation, welcome interviews, probationary member progress tracking, EMS week awards + gifts, uniform inventory and distribution, approving and denying shifts on when to work

training - provide training and classes for members, riding ambulance orientation, ALS onboarding and training, clearance for drivers and crew chief advancement

Question 29

8 steps for dispatching

Answer 29

1. Make sure dispatch area is clean and tidy
2. Log into tablet for tour credit and remind crew to do so
3. Turn off call forwarding for phone lines 1600 & 1637
4. Call RCC to log us on until end of tour
5. Call MARS and ask for hospital diversions (in eastern queens). Inform the CC
6. Call north shore towers security and inform them of our tour.
7. Call JEVAC, LNDVAC, QVVAC, and inform them of our tour and obtain their tour information.
8. At end of tour turn on call forwarding for 1600 & 1637

Question 30

Mileage codes

Answer 30

1082 (leaving) and 1081 (arrived at destination)
- important bc get billed for mileage

1084 mileage same as 1082 mileage

Question 31

Phonetic alphabet

Answer 31

Important to understand and use this phonetic alphabet bc letters are confusing
- say apartment 3 Catherine instead of 3C

Question 32

Call lines

Answer 32

1600 - hotline (only for emergencies)
1601 - backup line (if 1600 busy)
1637 - business line
9693 - membership line

Question 33

How to turn on call forwarding and which ones to turn on

Answer 33

1600 and 1637 get call forwarding on

1. Pick up and press SVC and hit OFF (I think)

Question 34

When do we use “94 David” and when do we use “Glen Oaks” on call?

Answer 34

• 94 David for MARS and RCC
• otherwise use Glen Oaks for hospitals and community

Question 35

What should you be careful of when speaking on the radio

Answer 35

Hold down for a second before and after speaking to not be cut off

Question 36

How do you identify yourself on radio

Answer 36

Using badge number

Question 37

What to do if you’re worried something bad happened to your crew

Answer 37

Contact on duty operations chief

Question 38

Speaking on the radio

Answer 38

• “10-4” means acknowledged
• when they talk to you say “go ahead” before they speak
• every 20 mins, gets a 10-12 (update)
• crew may respond “XPC” (extended patient care)

Question 39

What to do during 10-13 (emergency)

Answer 39

• figure out what they need
• call MARS to get them what they need
• if MARS isn’t functioning, call 911
• and let operations chief know

Question 40

RUN number (PCR #)

Answer 40

Needs to go into log sheet
- ask crew chief what it is

Question 41

What to do if you get a call but there is no ambulance

Answer 41

• go to radio using script (white sheet next to radio)
• call the # and they will handle it (they will dispatch on ambulance)
• if forget or doesn’t work, call MARS

Question 42

What do you ask the patient for?

Answer 42

Address
Cross streets
Problem
Call back number
Gender
Age

Question 43

Hospital notification

Answer 43

For high priority patients
- skip line and go straight to doctor
- identify as glen oaks - “this is a hospital notification”