Discussion Guide 1 Flashcards
Describe an indica strain
More sedative, relaxing experience. Great for pain management, insomnia
EX: Triple OG, Willie’s Kush Cake
DON’T say “body” feeling, “sedative” instead
Describe a sativa strain
More cerebral, euphoric effect. Great for anti-depression, can help with focus and a more creative experience
EX: Lemon Haze, Strawberry Diesel
DON’T say “heady” feeling, “cerebral” instead
Describe a hybrid strain
Hybrids are an experience reflecting all properties, in various proportions depending on the strain (sativa dom vs indica dom)
EX: Wedding Cake, Gorilla Glue
What is required for a medical patient to visit us?
A valid (up-to-date) STATE ISSUED med card and valid photo ID. nuggmd.com, getnugg.com are NOT valid in Michigan!!
What is required for a rec customer?
Valid form of photo ID proving 21+ years of age.
If a guest places an order, are they able to have someone ELSE come pick it up?
Medical = no way ever Recreational = yes, assuming the person picking it up is 21 years of age (we 100% have to verify this) and has the valid ID of the person who placed the order
When working CHECK-IN, what do you say when entering a new guest’s information to
obtain their phone number for our loyalty program?
“And what’s your phone number?” If they are hesitant, inform them it can be used not only for the rewards program (1 point for every dollar spent) but also can be used to reach in case of any issues with transaction or account.
Are sativa/indica/hybrid edibles made with different concentrates?
Negative, they are not - what distinguishes the “sativa” “indica” and “hybrid” effects are additions of terpenes to the edible’s recipe. If not specified-hybrid
List different consistencies of concentrate. Make sure to ask the preferred method of consumption.
Terp sugar, sauce, shatter, thca, live resin, rosin.
Characteristic differences:
THCA/”diamonds” are high in THC , low in terps
“sauce” will typically be highly concentrated with terpenes but not as potent in THC.
Something more crumbly will be better for a vape pen for example
What is the entourage effect?
Refers to the consumption of cannabinoids together as opposed to by themselves. Put simply, it’s the way THC and CBD work together. Separately they can work great, but together they work even better!
Explain the anchor position.
Highlight tickets, fielding online orders (Dutchie, Weedmaps, Leafly) help fill orders/help budback whenever possible
What gets highlighted on a ticket?
- Med card # and name
- Time of order placed
- Quantity IF more than 1
- Discounts
- Tomorrow’s order - PINK ON TOP
- Flower order
- CIRCLE pre-pack flower
What sort of maintenance/projects is the bud-back position responsible for?
Interact with customers - “Exclusive experience”
Fill flower orders attentively
Maintain the bud wall:
–Shake jars as necessary
–Pre-rolls
–Make sure humidity packs are limited to 1 per jar,
and are submerged in the flower
–When refilling jars, remove old/existing flower in the
jar. FIFO!
–Make sure we do not have empty jars lining the
counter
What is the daily allotment allowed for patients? Monthly? What about recreational guests?
Medical = 2.5oz daily / 10oz monthly
Recreational = 2.5 oz daily / 10oz monthly / BUT only 15g concentrate/vapes
daily
EDIBLES COUNT! The weight of the edible is taken into account. If they go over, try to sub for another with the same mg amount with less weight.
How do you assure someone who is concerned with privacy, that their information is secure and private with us? Are we able to do an anonymous transaction?
All info is protected through HIPAA, and no third parties have access to our information. Med cannot do anon transactions, rec only. Do not offer it, only accommodate if guest asks for an anon transaction. This does exclude them from first time discount.
