Discovering the social organisation (chapter 5) Flashcards
Elton Mayo (1933)
Seen as the founder of human relations, a key figure in the Hawthorne studies, and one of the founders of OB.
Fritz Roethlisberger and William Dickson (1939)
The writers of the largest account of the Hawthorne studies, which comprises over 600 pages of highly detailed description of the research.
Social organisation
The underlying belief that the social relations between people are a key factor in shaping how people act in organisations.
Hawthorne studies (1924-1932)
A series of studies; widely credited with discovering the human side of the organisation.
Human relations
A movement emerging out of organisational development that studies the behaviour of people in groups.
Social
The human side of the organisation - relations between people at work.
Psychological
Arising from the mind or emotions.
Control group
Used during scientific research - receives no intervention and is used as a standard of comparison to the research group.
Vasclar skin reaction
A white line on the wrist created by a blunt instrument which disappears more quickly when he person is fatigued (used during Hawthorne experiments).
Group norms
Unwritten rules which shape people’s behaviour within groups.
They can provide stability to the group by providing an accepted way of behaving, however, they can also be controlling as there us pressure to agree with the views of the group.
Bing
A phrase used during the Hawthorne studies which meant flicking the ear of someone working too hard.
Cliques
Exclusive groups.
Hawthorne effect
The very act of observation changes behaviour.
Mary Parker Follett
Political scientist, social work pioneer, speaker, and advisor to leaders concerning relations between workers and management.
She worked alongside Lillian Gilbreth, one of the earliest key female management theorists.
Daniel Bell
Provided a key critique of Mayo
