Directing and Controlling (Monitoring and Evaluating)

Question 1

what is delegating

Answer 1

the practice of turning over work-related tasks and/or authority to employees subordinates

Question 2

line manager reviews

Answer 2

A manager can carry out checks on employee progress by meeting staff on a regular basis.

Question 3

accessing files

Answer 3

By sharing files/documents with a manager an employee can allow the manager to check tasks are on schedule

Question 4

appraisal

Answer 4

Formal meeting between employees and managers to set targets, review performance and identify any training requirements.

Also an opportunity to discuss career development.

Question 5

buddy system

Answer 5

this involves finding another more experienced employee but at the same job level to provide advice and check understanding of targets. Often used for new employees

Question 6

gantt charts

Answer 6

A visual view of a project/task over a period of time

Each task or item of work is represented by a coloured bar on the chart which indicates start date and end date

Shows key dates known as milestones.

Question 7

mentoring

Answer 7

A mentor is a more senior employee (not your line manager) who can offer career advice and help in achieving targets

Mentor can offer on the job training - both can learn from each other

Question 8

random checks

Answer 8

A selection of the employee’s work is checked by the manager.

Question 9

action plans

Answer 9

Managers may check the Action Plan.
A document that could be prepared to help plan a long-term project.

Tasks are arranged in order, targets dates and completion dates are entered, responsibility for completing tasks is noted.

Question 10

name ways of monitoring employees

Answer 10

• gantt charts
• action plans
• random checks
• buddy system
• appraisals
• mentoring
• accessing files
• line manager reviews