Dion 1101 - Section 01

Question 1

What are the six steps to answer the questions in CompTIA?

Answer 1

1. Identify the problem
2. Establish a theory of probably cause
3. Test the theory to determine the cause
4. Establish a plant of action to resolve the problem and implement the solution.
5. Verify full system functionality and preventative measures.
6. Document the findings, actions, and outcomes.

Question 2

When identifying the problem, what questions should be considered?

Answer 2

• Gather information
• Identify user changes
• Perform backups prior to making changes
• Any environmental changes

Question 3

When establishing a theory of probably cause, what questions should be considered?

Answer 3

• Question the audience
• if a system wont turn on, is it plugged in?
• rule out the simple causes

Question 4

When testing the theory of probably cause, what should be considered?

Answer 4

Taking the example of the issue where the computer wont turn on:

test the theory by plugging into another outlet, see if the outlet is the issue - if computer turns on then outlet was the issue.