Digital Transformation Flashcards
Tech trends shaping the future of business
- innovation at the edge
- perpetual learning curve
- Expanded Trust Boundaries
- IT as a Service
Process of Enshittification - Network Effects
(key concept)
Scale and Scope:
The more people that sign up/buy/join, the more it improves until critical mass.
Process of Enshittification - Switching Costs
(Key Concept)
The sacrifice is the cost of changing does not outweigh the benefits of changing–hostage situation.
DigTransf - Why?
Job Search Edge, Evolving Biz Models, Customer-centric, Entrepreneurial ops, Sustainability, adaptability & learning
(definitions in onedrive slides)
Digital Transformation–Our Definition:
Amalgamate technologies and integrate platforms to establish a single source of truth unlocking and creating value.
Digital Transformation Virtuous Circle
Employees –> Customer –> Stakeholders –> & cycles
DigTransf business mandates for success - The People Factor
- Engagement
- Agility
- Relationships
The People Factor breakdown points
- rethink old operating models
- experiment more
- instill innovation in the DNA of the business’ culture
- become more agile in the ability to respond to customers
- become more agile in the ability to respond to competitors
- More efficiently and sustainably manage business resources
5th Industrial Revolution | AI Fueled
Three aims
GenAI is a genie:
It’s only as magical as the person making the wish
Lead with a need:
Keep attention on problems worth solving, then reach for new tools.
Beyond infotech:
Not a rejection of digitalization - humans and machines better together
6 key investment layers by Deloitte
- Interaction Layer
- Information Layer
- Computation Layer
- Culture Layer
- Cyber Layer
- Core Layer
Three Core Challenges of DigTransf
- Budgeting
- Talent Struggles
- Culture Changes
DigTransf Drivers
- Improving customer experience
- Increasing productivity
- Elevating profitability
- Becoming the best company to do business with
DigTransf First Aspect:
TOP DOWN:
Leadership paradigm shift; “Don’t focus on cost savings, focus on business innovation.”
DigTransf Second Aspect
BOTTOM UP:
Empower employees to be enablers of transformational success. Experiment, risk, and be agile.
Employee Experience of Transformation rule 1A
Augmentation:
Augment productivity and performance–enabling people to work faster, smarter, and more safely.
Employee Experience of Transformation rule 2F
Future-readying:
Training and learning empowering people to take full advantage of technologies they are being asked to use and promote. Create Internal evangelists.
Employee Experience of Transformation rule 3F
FlexForcing:
Build agility into talent sourcing. Role changing, upskilling, cross training, horizon broadening
Additional Enablers of Transformation
- Shedding outdated processes
- Phasing out Legacy Technology (mainframes!)
- Eliminating tech debt
6 Key Investment areas descriptions first three: IIC
InteractionLayer:
Spatial computing (AR/VR) is powering technologies that make factories and businesses safer and more efficient
Information Layer:
Recognition GenAI is about elevating ambitions, not cutting costs
Computation Layer:
Maximize existing investments through mix of hybrid architectures
6 Key Investment areas last three: CCC
Culture Layer:
Focus on empowering employee experience to attract and retain talent
Cyber Layer:
Unlock Employee potential to identify harmful content and be aware of risks
Core Layer:
Focus on tech wellness rather than piecemeal and reactive approaches to addressing tech debt
What does a framework of a DigTransf look like?
- Culture & Leadership
- Operational Agility
- Workforce Enablement
- Customer Experience
- Digital Embracement
