Digital Technology - Usability Heuristics

Question 1

Visibility of system status

Answer 1

Shows user what is going on and is normally associated with feedback

Question 2

Match between system and real word

Answer 2

To use words, images and phrases familiar to the user

Question 3

User control and freedom

Answer 3

Allows the user to navigate and perform actions. For example, undo any accidental actions

Question 4

Consistency and standards

Answer 4

Formats look or work similar to other designs. It has a consistent layout and follows standard conventions

Question 5

Error prevention

Answer 5

Prevent errors in the first place and alert users to confirm before making a decision

Question 6

Recognition rather than recall

Answer 6

Minimise the user’s memory load and to offer helpful suggestions

Question 7

Flexibility and efficiency of use

Answer 7

Provides “shortcuts” to speed up interaction

Question 8

Aesthetic and minimal design

Answer 8

Simple and easy to navigate and shows important information first in order to have a clutter free experience

Question 9

Helps users recognise diagnose and recover from errors

Answer 9

Error messages should clearly display the problem with a solution

Question 10

Help and documentation

Answer 10

Provide documentation and help to help users complete tasks. This would help the user navigate through its features without training