DHCR

Question 1

Procedures when a Complaint of Decrease in Services is Filed

1. The DHCR screens and dockets
   applications; sends tenant an
   acknowledgement.
2. Owner’s timeline to respond depends upon the nature of the complaint; may receive extension.
3. If the owner’s answer is ___, DHCR may send a copy to the tenant for response. DHCR may inspect during the processing of the application.
4. If the evidence of failure to maintain required services, DHCR order owner to restore services and to reduce rent.

Order remains effective until owner applies for Rent Restoration Order.

Answer 1

relevant to determination

Question 2

The effective date for rent stabilized tenants is retroactive back to the first day of the month following ___.

The amount of the rent reduction for rent stabilized tenants is generally the most recently charged ____.

Answer 2

DHCR’s service of the complaint on the owner

lease guideline adjustment

Question 3

A Fair Market Rent Appeal (FMRA) is a challenge to the negotiated first stabilized rent of a ___ which must be filed by the tenant.

Answer 3

formerly rent controlled apartment

Question 4

The Heating Season (__ through __)

Between __ and __, heat must
register at least __when the outside temperature falls below __;

Between __ and __, heat must
register at least __.

Answer 4

October 1
May 31

6 a.m.
10 p.m.

68 degrees

55 degrees

10 p.m.
6 a.m.

62 degrees

Question 5

The tenant can file a “Tenant’s Complaint of Rent and/or Other Specific Overcharges in a Rent Stabilized Apartment” (DHCR Form RA-89) if the owner demands the tenant, a guarantor, or any third party on behalf of the tenant pay more than ___.

Answer 5

one month’s security

Question 6

A broker’s fee is a fee charged for the transaction of renting an apartment unit. It may be charged
and collected by licensed real estate brokers or salespersons. However, DHCR may determine
that a rent overcharge was collected if it is found
that a building owner, property manager, and their agents or employees collected a broker’s
fee for the rental of a unit they __ or __. A company and a real estate broker or salesperson are also prohibited from collecting a broker’s fee for the rental of an apartment unit that is owned or
managed by a building owner or property manager with whom the company, broker, or salesperson is
__.

Answer 6

own

manage

affiliated

Question 7

When a lease is renewed at a higher rental amount, or the rent is increased during the term of
the lease, the owner can collect additional money from the tenant to bring the security deposit up
to the __. Even though a tenant may be exempt from paying a lease increase because of his or her Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE), the tenant __ pay the increased security.

Answer 7

new monthly rent

must still