Developing Others

Question 1

Managing an underperforming employee.

Answer 1

Starbucks - Extra Training (CJ)

Question 2

What tools/techniques have you used to provide feedback to a member of your team? Chosen technique? Result?

Answer 2

Starbucks – Talk to Manager/CFC – Comm. Style

Question 3

Identified individual needs of your team & how you helped them improve their job knowledge and performance? Prioritize resources? Measure success?

Answer 3

Peer Training to ST. Recently coached how to provide other offerings & navigate multiple referrals

Question 4

How have you monitored the progress of your team that was struggling to achieve its goals (empower team to meet goals? Set them up for future success?)

Answer 4

SR Event Clean Up/Retention - Less drop offs

Question 5

How have you fostered an environment of learning within a team you’ve led? Results? All teammates equally receptive to your approach?

Answer 5

SR Regional Training - Democratic Leadership