DETAILS

Question 1

Tells employees exactly what to do and the process necessary to do the task.

Answer 1

Directive Leadership Style

Question 2

relates to the employees, asks them questions, and gives them encouragement.

Answer 2

Supportive leadership style

Question 3

when a manager involves employees in decision-making and values their input.

Answer 3

Participative leadership style

Question 4

states that managerial functions are the same no matter what level of manager you are.

Answer 4

Universality of managerial functions

Question 5

states that managers do not possess authority unless employees accept it.

Answer 5

acceptance theory of authority

Question 6

uses pressure, control, and disciplinary threats to get people to work.

Answer 6

Autocratic supervision

Question 7

Decisions that are made when problems are repetitive and routine.

Answer 7

programmed decisions

Question 8

Decisions that require creative solutions to new, unfamiliar problems.

Answer 8

nonprogrammed decisions

Question 9

channels of communication that are established by the company, and follow the chain of command.

Answer 9

formal channels of communication

Question 10

channels of communication that form natural between employees and groups.

Answer 10

informal channels of communication

Question 11

when a company takes back delegated authority because it feels as if it has lost control over departments and functions.

Answer 11

re centralizing

Question 12

dividing various functions and tasks into distinct groups known as departments

Answer 12

departmentation

Question 13

dividing departments based upon the function that they perform there is also time departmentation

Answer 13

functional departmentation

Question 14

dividing departments on the basis of what they produce

there’s also customer departmentation, geographic departmentation and equipment departmentation

Answer 14

production departmentation

Question 15

authority that follows a chain of command and is the right to require people to conform to policies, procedures and goals.

Answer 15

line authority

Question 16

authority that gives the right to provide advice or counsel with regards to policies and directives, but does not give the authority to issue orders.

Answer 16

staff authority

Question 17

authority that is given by higher management to certain staff members based upon their knowledge, skill, or experience and allows them the right to issue orders to other members of the organization.

Answer 17

functional authority

Question 18

objectives that provide the general framework for the organization’s operations, and allow for more specific departmental objectives. These are followed by secondary objectives.

Answer 18

primary objectives

Question 19

stress for a person that comes from outside themselves

Answer 19

external stressors

Question 20

stress for a person that comes from people’s expectations of themselves

Answer 20

internal stressors

Question 21

management tasks that are required to achieve departmental success

Answer 21

regular duties

Question 22

relationships that represent direct relationships between the superior and the subordinate.

Answer 22

line relationships

Question 23

refer to the relationships between specialists and other areas.

Answer 23

functional relationships

Question 24

relationships that are between departments on the same hierarchical level.

Answer 24

lateral relationships

Question 25

a chart that pools people with similar skills together for work assignments

Answer 25

matrix organizational chart

Question 26

a type of management that began around 1900 and focused on efficiency

Answer 26

classical management

Question 27

a position created to coordinate between given units

Answer 27

liaison

Question 28

applies scientific principles in order to enhance managerial practice

Answer 28

scientific school of management

Question 29

involves observing and adopting effective and efficient practices from other companies

Answer 29

functional structures

Question 30

involves observing and adopting effective and efficient practices from other companies

Answer 30

benchmarking

Question 31

plans that are used only once

Answer 31

single-use plans

Question 32

plans that are used over and over

Answer 32

standing plans

Question 33

teams created to coordinate a specific problem or event

Answer 33

task forces

Question 34

teams that are responsible for a finished product or service

Answer 34

self-directed teams

Question 35

a team that has a supervisor, because there are layers of leadership

Answer 35

vertical team

Question 36

loss of team output due to group dynamics or other factors

Answer 36

process loss

Question 37

Team roles that are divided according to the teams tasks and goals

Answer 37

task-oriented roles

Question 38

team roles that are aimed at maintaining team health and cohesiveness

Answer 38

socio-emotional roles

Question 39

the tasks that the group is working on

Answer 39

content

Question 40

Behaviors that a team member engages in at the expense of the team

Answer 40

self-oriented

Question 41

A stage of a team's life cycle involves initial questions about members' roles and their ability to perform given tasks

Answer 41

forming stage

Question 42

a stage of a team's life cycle that involves greater interaction among group members, and this interaction often leads to greater amounts of conflict.

Answer 42

storming stage

Question 43

a stage of a team's life cycle that involves the completion of the team's task.

Answer 43

adjourning stage

Question 44

the knowledge and skills that each team member possesses.

Answer 44

team input

Question 45

a manager's application of learned knowledge to specific situations.

Answer 45

technical skills

Question 46

results in a team believing that every decision that they make is inherently good and that every team member must naturally agree on the same things.

Answer 46

groupthink

Question 47

a management theory that focused largely on worker and group attitudes and feelings.

Answer 47

humanistic school of management theory

Question 48

power that comes from an employee's assumption that he or she should obey his or her manager.

Answer 48

legitimate power

Question 49

power that uses ultimatums and discipline to achieve results

Answer 49

coercive power

Question 50

power that comes from a manager's superior knowledge and experience.

Answer 50

expert power

Question 51

a manager's ability to make people want to be like them.

Answer 51

referent power

Question 52

a theory concerned with only how processes inside a company affect its success

Answer 52

closed system theory

Question 53

different means get you to the same end

Answer 53

equifinality

Question 54

a manager that does just enough to get by, as described by Blake and Mouton

Answer 54

impoverished manager

Question 55

a manager that is convinced that by merely taking care of people's needs, work will somehow get done, as described by Blake and Mouton

Answer 55

country-club manager

Question 56

a manager that is completely concerned with getting the job done, as described by Blake and Mouton

Answer 56

task manager

Question 57

a manager that balances production and people

Answer 57

"organization man" manager

Question 58

a manager that is highly concerned with production and with developing people to their full potential

Answer 58

team manager

Question 59

According to McGregor's theory, this manager believes people naturally dislike work, and, therefore, must be coerced or threatened to fulfill organizational goals.

Answer 59

the "X" manager

Question 60

software that forecasts demand by using mathematical equations and statistical equations

Answer 60

demand planning software

Question 61

software that automates parts of a supply chain to allow smoother, less costly function

Answer 61

supply chain execution software

Question 62

a theory that states that organizations with the best possible competitive advantage are those that understand the needs and desires of individual customers.

Answer 62

customer relationship management

Question 63

buying and selling goods over the internet

Answer 63

E commerce

Question 64

not only buying and selling but also serving customers and business partners through the internet.

Answer 64

E business

Question 65

any computer-based tool that people use to work with technology and manage it

Answer 65

information technology

Question 66

a person's view towards unequal power as legitimate or illegitimate

Answer 66

power distance

Question 67

place a high value on competitiveness, assertiveness and ambition

Answer 67

masculine

Question 68

place a high value on quality of life

Answer 68

feminine

Question 69

place a high value on perseverance and sense of shame, Asian countries tend to be long-term oriented.

Answer 69

long-term oriented societies

Question 70

place high value on greetings, gifts, and traditions.

Answer 70

short term oriented societies

Question 71

looks at what achieves the greatest good for the largest amount of people

Answer 71

utilitarian ethical framework

Question 72

the range of activities that transform inputs to outputs.

Answer 72

technology

Question 73

managers that are concerned with efficiency, cost, quality, time, and flexibility.

Answer 73

Operations Managers

Question 74

when the operations area implements the organization's corporate strategy

Answer 74

operational strategy

Question 75

pre made product that is ordered

Answer 75

make-to-stock

Question 76

product that is assembled upon being ordered

Answer 76

assemble-to-order

Question 77

product that is assembled upon being ordered

Answer 77

make-to-order

Question 78

services that are uniform

Answer 78

standardized services

Question 79

services that are put together when ordered

Answer 79

assemble-to-order

Question 80

services that are highly specialized to the customer's order.

Answer 80

customized services

Question 81

examines the process of production and looks at ways to improve everything from obtaining raw goods to delivering the finished product to the consumer

Answer 81

supply chain management

Question 82

management concerned with raw materials and products and their movement through the value process

Answer 82

inventory management

Question 83

the process of getting finished products to consumers

Answer 83

logistics

Question 84

analyzing business processes to eliminate nonessential components

Answer 84

reengineering

Question 85

looks for ways to decrease cost while increasing quality and quantity through the use of new technologies

Answer 85

management of technology

Question 86

allows for low cost, high variety items through the use of specialized, adaptable machinery

Answer 86

flexible manufacturing

Question 87

Strengths Weaknesses Opportunities Threats

Answer 87

SWOT analysis

Question 88

where an organization emphasizes either product difference or internal, organizational differences.

Answer 88

differentiation strategy

Question 89

when distorted product demand passes from one part of the supply chain to another

Answer 89

bullwhip effect

Question 90

informational meetings, discussion meetings (brainstorming type), decisional meeting (delegating authority)

Answer 90

meetings

Question 91

meets for a limited time about a specific purpose

Answer 91

ad hoc committee

Question 92

the formally or informally appointed leader of a conference or committee

Answer 92

chairperson

Question 93

controls placed in anticipation of deviation due to manufacturing or undesired outcomes.

Answer 93

preliminary controls

Question 94

controls that occur during operation and that can spot problems as they happen.

Answer 94

concurrent controls

Question 95

controls that are implemented to assess the finished process, and ensure future deviations do not occur.

Answer 95

feedback controls

Question 96

Occupational Safety and Health Administration

Answer 96

OSHA

Question 97

help to acquaint new employees with procedures and policies in order to ease the transition into their new jobs.

Answer 97

Orientation programs

Question 98

feedback that comes from superiors as well as subordinates

Answer 98

360 feedback

Question 99

the principle that before a higher need can motivate, a lower need must be met

Answer 99

satisfaction progression

Question 100

Clayton Alderfer simplified Maslow's Hierarchy of Needs, and added this principle, which states that when people are constantly frustrated and need to meet a need, they eventually stop trying.

Answer 100

frustration regression

Question 101

comes from influence within a company and is effective in getting employees to perform.

Answer 101

institutional power

Question 102

the theory of motivation that proposes that confidence, the potentiality of a reward, and the perceived level of reward motivates performance.

Answer 102

expectancy theory of motivation

Question 103

the theory of motivation that focuses on positive and negative reinforcement and the motivational repercussions of the reinforcement.

Answer 103

reinforcement theory of motivation

Question 104

power that comes with formal, defined authority and the ability to hire, discipline, and terminate.

Answer 104

position power

Question 105

when the interviewer guides the discussion with an outline or objectives

Answer 105

directive interview

Question 106

an interview where the interviewer allows the interviewee to freely talk by asking open-ended questions.

Answer 106

non direct interview

Question 107

basing the overall impression of an applicant on a part of the information given and using that impression to influence all of the relevant information

Answer 107

halo effect

Question 108

refers to an employee's past job performance

Answer 108

Merit

Question 109

means that wages outside the company are similar to those inside

Answer 109

external wage alignment

Question 110

looks at whether wages earned in various departments are comparable to each other.

Answer 110

internal wage alignment

Question 111

seeks to meet the higher level needs of employees, and involves greater responsibility and authority being given by the manager.

Answer 111

Job enrichment

Question 112

allows managers to know exactly who they report to and give directives to.

Answer 112

line type organizational structure

Question 113

employees who are protected due to their race, age, gender, sex, handicap, religion, and military record.

Answer 113

Protected group employees

Question 114

the stage of a team's life cycle when norms are established that enable the team to function effectively and efficiently.

Answer 114

norming stage

Question 115

the stage of a team's life cycle when they are most productive and members begin to perform for the team.

Answer 115

performing stage