Desktop/Mobile Admin and AppExchange

Question 1

What data is available on Salesforce1?

Answer 1

Standard and Custom object data is available

Question 2

What functionality is not available on Salesforce1?

Answer 2

Some standard functionality is not available such as account Hierarchy, merg Accounts and Contacts, and manage Campaign members.

Question 3

What functionality related to Users is available in SalesforceA?

Answer 3

Create new Users, Edit User Details, Reset Passwords, Assign Permission Sets, Activate, Deactivate, Unlock, Freeze, Unfreeze Users, View Login History

Question 4

What User related function cannot be done on SalesforceA?

Answer 4

Update Role Field

Question 5

What can be synced between Salesforce and Outlook using Lightning Sync?

Answer 5

Contacts and Events

Question 6

Which environments are available for selection in the Lightning for Outlook side panel?

Answer 6

Production and Sandbox

Question 7

What kind of records can be viewed using Salesforce Lightning for Outlook?

Answer 7

Accounts, cases, contacts, opportunities, leads, users and custom objects

Question 8

What happens to items that Salesforce cannot automatically assign to records?

Answer 8

Contacts, Events, Emails and Tasks that cannot be assigned automatically appear in the My Unresolved items view to be assigned.

Question 9

What are the different types of AppExchange Use Cases?

Answer 9

Generic, Functional and Industry Specific

Question 10

What are some examples of Generic App Exchange Use Cases?

Answer 10

Document Generation, Data Loaders, Document Signing, Email, GeoLocation

Question 11

What are some examples of Functional AppExchange Use Cases?

Answer 11

Sales, Marketing, Customer Service, Finance, HR

Question 12

What are some examples of Industry Specific AppExchange Use Cases?

Answer 12

HealthCare and Life Sciences, Real Estate, Education, NonProfit, Financial Services.