Demensions Of Quality Flashcards
1
Q
Performance
A
Is the primary operating characteristic of a product or a service ( engine, pilot, wings)
2
Q
Features
A
Secondary operating characteristic of a product or a service ( bells and whistles )
3
Q
Reliability
A
Is the probability of the product failing within a specific time period
4
Q
Durability
A
The amount of use one gets before the product or service died
5
Q
Aesthetic
A
How a product looks, feels, taste, smells, sounds
6
Q
Dimensions of Quality
A
Performance Features Reliability Durability Aesthetic
