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Delta > Delta Stickies > Flashcards

Delta Stickies Flashcards

1
Q

ODDRTN

A 
Origin
Destination
Departure date
Return date
Time preference
Number in party

Info to capture in iNotes

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2
Q

PINTS

A 
Phone
Intinerary
Name
Ticketing
SFPD
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3
Q

Delta Brand

A 
Determination
Optimism
Leadership
Innovation
Passion
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4
Q

Sales process

A

Gather info
Give info
Get commitment

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5
Q

Delta business units

A

Cargo
Shuttle
Connection carrier

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6
Q

Ergonomics

A

The applied science concerned with the proper design and arrangement of tools at a workstation.

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7
Q

Regulatory Script

Requirements

A 
Change of gauge (plane)
On-time performance if asked
Secure Flight Passenger Data
Quote Direct Ticketing Charge
Bag fees if asked for 1st/2nd bag
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8
Q

PNR

A

Passenger Name Record

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9
Q

UMNR

A

Unaccompanied Minor

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Delta (2 decks)

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