Delta Stickies Flashcards
1
Q
ODDRTN
A
Origin Destination Departure date Return date Time preference Number in party
Info to capture in iNotes
2
Q
PINTS
A
Phone Intinerary Name Ticketing SFPD
3
Q
Delta Brand
A
Determination Optimism Leadership Innovation Passion
4
Q
Sales process
A
Gather info
Give info
Get commitment
5
Q
Delta business units
A
Cargo
Shuttle
Connection carrier
6
Q
Ergonomics
A
The applied science concerned with the proper design and arrangement of tools at a workstation.
7
Q
Regulatory Script
Requirements
A
Change of gauge (plane) On-time performance if asked Secure Flight Passenger Data Quote Direct Ticketing Charge Bag fees if asked for 1st/2nd bag
8
Q
PNR
A
Passenger Name Record
9
Q
UMNR
A
Unaccompanied Minor
