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Delta > Delta FA > Flashcards

Delta FA Flashcards

1
Q

What is EPC?

A

EMERGENCY PREPARATION CHECKLIST
USED DURING RED EMERGENCY

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2
Q

What is included in Delta First class on domestic?

A

Full sky priority, dedicated checkin and security

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3
Q

What is in delta comfort?

A

Sky priority boarding and dedicated overhead bin space

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4
Q

What is HAHE

A

Heat activated Halon extinguisher is in the trash

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5
Q

What is the avg time it takes for oxygen to be produced in a mask

A

12-22 min

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6
Q

What section of the OBM can you find aircraft information in?

A

7

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7
Q

What aircraft are in deltas fleet?

A

717
737
757
767

A220
A319/320/321
A330
A350

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8
Q

What is CRM?

A

Crew Resource Management

The effective use of all available resources to achieve the highest level of safety for customers crew and the aircraft

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9
Q

Human factors contribute to _______% of all airline incidents.

A

80%

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10
Q

What is TEM?

A

Threat and error management

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11
Q

What is error management?

A

Managing your past

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12
Q

What is threat management?

A

Involves a crew being proactive in recognizing potential threats that may cause them to commit an error.

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13
Q

What are the 6 CRM tools?

A

Planning
Crew coordination
Workload management
Situational awareness
Communication
Decision making

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14
Q

What are the gate report times?

A

45min-Domestic narrow body and 767/Hawaii too/from mainland (narrow body)

55min-Domestic a330/350, Hawaii to/from mainland(wide body) non-us to non-us

60min- transoceanic

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15
Q

What are our core values?

A

Honesty
Integrity
Respect
Perseverance
Servant leadership

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16
Q

What is crew resource management?

A

Planning
Crew coordination
Workload management
Situational awareness
Communication
Decision making

17
Q

What are the standards of performance?

A

Safety
Customer service
Teamwork
Professionalism

18
Q

What is an FSR?

A

Food service receipt-my flight app

19
Q

When do you require a briefing?

A

Start of a rotation
Start of each day
Change of aircraft

20
Q

During a domestic flight, when Manifesting, which direction do we go?

A

Even flight # - Front to back
Odd flight # - Back to front

21
Q

What is LEAP?

A

Listen
Empathize
Acknowledge
Propose a way forward

22
Q

What does 3, two tone chime mean?

A

Emergency

23
Q

What is the EPC?

A

Emergency preparation checklist found near the L1 door.

24
Q

When do we start service on a domestic flight?

A

15 Min- first class
20 min- main cabin

After take off

25
Q

What is strive for 5?

A

Smile warmly
Timely & appropriate info
Responded in a helpful and caring man or
Image is professional
Visible and available
Every customer, every flight

26
Q

What are the 4 pristine conditions?

A

Turn not twist
Big engine
Dip n drive
Keep loads inside base

Delta (3 decks)

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