Delta FA Flashcards
What is EPC?
EMERGENCY PREPARATION CHECKLIST
USED DURING RED EMERGENCY
What is included in Delta First class on domestic?
Full sky priority, dedicated checkin and security
What is in delta comfort?
Sky priority boarding and dedicated overhead bin space
What is HAHE
Heat activated Halon extinguisher is in the trash
What is the avg time it takes for oxygen to be produced in a mask
12-22 min
What section of the OBM can you find aircraft information in?
7
What aircraft are in deltas fleet?
717
737
757
767
A220
A319/320/321
A330
A350
What is CRM?
Crew Resource Management
The effective use of all available resources to achieve the highest level of safety for customers crew and the aircraft
Human factors contribute to _______% of all airline incidents.
80%
What is TEM?
Threat and error management
What is error management?
Managing your past
What is threat management?
Involves a crew being proactive in recognizing potential threats that may cause them to commit an error.
What are the 6 CRM tools?
Planning
Crew coordination
Workload management
Situational awareness
Communication
Decision making
What are the gate report times?
45min-Domestic narrow body and 767/Hawaii too/from mainland (narrow body)
55min-Domestic a330/350, Hawaii to/from mainland(wide body) non-us to non-us
60min- transoceanic
What are our core values?
Honesty
Integrity
Respect
Perseverance
Servant leadership
What is crew resource management?
Planning
Crew coordination
Workload management
Situational awareness
Communication
Decision making
What are the standards of performance?
Safety
Customer service
Teamwork
Professionalism
What is an FSR?
Food service receipt-my flight app
When do you require a briefing?
Start of a rotation
Start of each day
Change of aircraft
During a domestic flight, when Manifesting, which direction do we go?
Even flight # - Front to back
Odd flight # - Back to front
What is LEAP?
Listen
Empathize
Acknowledge
Propose a way forward
What does 3, two tone chime mean?
Emergency
What is the EPC?
Emergency preparation checklist found near the L1 door.
When do we start service on a domestic flight?
15 Min- first class
20 min- main cabin
After take off
What is strive for 5?
Smile warmly
Timely & appropriate info
Responded in a helpful and caring man or
Image is professional
Visible and available
Every customer, every flight
What are the 4 pristine conditions?
Turn not twist
Big engine
Dip n drive
Keep loads inside base
