Delivery Dates Flashcards
1
Q
What is the flow of Delivery Date Confirmations?
A
1) Requested
2) First Confirmed
3) Last Confirmed
4) Planned Shipment End
2
Q
What is Requested?
A
Date requested by customer (Fixed)
3
Q
What is First Confirmed?
A
System feedback based on availability, legally binding (fixed)
4
Q
What is Last Confirmed?
A
Dynamic date until delivery note is placed on order
5
Q
What is Planned Shipment End?
A
Dynamic date after delivery note until complete delivery
6
Q
What is the KPI for delivery date?
A
97% until two weeks after First Confirmed
