Deliverinf Negative Messages

Question 1

Different ways to organize negative messages.

Answer 1

The best way to organize negative messages depends on the particular audience and situations involved.

Question 2

What are the 4 parts of ways to construct parts negative messages?

Answer 2

1. Use a buffer that is neutral or positive that allows you to delay the negative message.
2. A good reason prepares the audience for the negative and must be watertight.
3. Make the refusal crystal clear.
4. Give the audience an alternative or a compromise.

Question 3

Ways to construct different Kong’s of negative messages

Answer 3

Many negative situations can be redefined as informative, positive, or persuasive messages.

Question 4

What is the purpose of persuasive messages?

Answer 4

The primary purpose in a persuasive message is to have the audience act or change beliefs.

Question 5

What are 3 basic persuasive strategies?

Answer 5

1. Use the direct request patter when the audience will do as you ask without resistance.
2. Use the problem-solving pattern when the audience may resist going what you ask and expect logic to be more important than emotion in the decision.
3. Use the sales pattern when the audience may resist doing as you ask and you expect emotion to be more important than logic and decision.

Question 6

What strategies should be used when writing a problem-solving message?

Answer 6

1. Specify how much time and/or money is required?
2. Put the time and/or money in the context of the benefits they bring.
3. Show that money spent now will save mo eh in the long run.
4. Show that doing as you ask will benefit some group the audience identifies with or supports.
5. Show the audience that the sacrifice is necessary to achieve a larger, more important goal to which they are committed.
6. Show that the advantages as a group out-number or outweigh the disadvantages as a group.
7. Turn the disadvantage into an opportunity.