DEFINITIONS BOH exam review

Question 1

MANAGER

Answer 1

y

Question 2

LEADER

Answer 2

the process of inspiring others to work hard to accomplish important tasks.

Question 3

PARTICIPATIVE LEADERSHIP

Answer 3

involving subordinates in decision-making and asking for suggestions when making a decision.

ie: good when goals are needed to be set.

Question 4

SERVANT LEADERSHIP

Answer 4

follower-centered & committed to help.

Question 5

VISIONARY LEADERSHIP

Answer 5

gives meaning to work, brings situation with clear and compelling sense of future.

Question 6

SYNERGY

Answer 6

team accomplishes more together rather individually.

Question 7

INTEGRITY

Answer 7

emitting honesty, fairness, and commitment, while building trust and respect.

Question 8

CONSENSUS

Answer 8

a general agreement.

Question 9

SOCIAL LOAFING

Answer 9

slack off, “free riding”, avoiding responsibility.

Question 10

NORMS

Answer 10

rules that guide behavior.

Question 11

WORKPLACE DIVERSITY

Answer 11

various individuals: gender, age, race.

Question 12

ETHICS

Answer 12

code of moral principles setting good vs bad or right vs wrong

Question 13

MORALS & VALUES

Answer 13

underlying beliefs determining behavior of individual.

Question 14

ETHICAL DILEMMA

Answer 14

when choices offer potential for personal and/or organizational benefit but may be considered unethical.

Question 15

GLASS-CEILING EFFECT

Answer 15

barrier b/w minorities and women from achieving managerial positions.

Question 16

WHISTLE-BLOWER

Answer 16

expose misdeeds of others to preserve ethical standards.

Question 17

UTILITARIAN VIEW

Answer 17

delivers good to the greatest amount of people.
result oriented POV.
often uses the profit to judge best outcomes.

ie: manager cutting workforce to make plant base more profitable.

Question 18

INDIVIDUALISM VIEW

Answer 18

long-term advancement of interests.
self-regulating to pursue long-term adv.
honest * integrity

ie: not cheating on test for short-term gain.

Question 19

MORALS RIGHTS VIEW

Answer 19

protects fundamental human rights.
fair treatment under law.

ie: employee privacy protected, free speech and consent, etc.

Question 20

JUSTICE VIEW
- procedural
- distributive
- interactional

Answer 20

ethical decision treat people fairly.
based on legal rules and equity.

1. rules are fairly administered
2. fair outcomes w/ characteristics (women, black, etc.)
3. dignity and respect

Question 21

CODE OF ETHICS

Answer 21

official written guidelines on how to behave in ethical dilemmas.

Question 22

CORPORATE SOCIAL RESPONSIBILITY

Answer 22

ethical decisions made at the level of the organization.
maximize positive impact.
the obligation of the organization to serve interests.

Question 23

5 PRINCIPLES OF CSR

Answer 23

1. work environment
   
   • help programs, safe and healthy env
2. fair labor policies
   
   • pay more than min. wage, flexible work hours
3. protecting environment
   
   • fund env. programs
4. truthful advertising
   
   • ad is not misleading, prices are fair
5. donating to charity
   
   • hosting events, making it easier for employees to contribute

Question 24

STAKEHOLDERS

Answer 24

person w/ interest or concern in business.

Question 25

CSR STRATEGIES

Answer 25

1. Obstructionist: economic 2. Defensive: economic and legal 3. Accommodative: economic, legal, and ethical 4. Proactive: economic, legal, ethical, and discretionary

Question 26

STRATEGIC MANAGEMENT

Answer 26

the management of an organization’s resources to achieve its goals.

Question 27

MISSION STATEMENT

Answer 27

purpose and values of company (product, beliefs, etc.)

Question 28

SMART GOALS

Answer 28

specific, measurable, acheivable, relevant, time.

Question 29

SWOT

Answer 29

strength, weakness, opportunities, and threat.

Question 30

SHORT-RANGE PLANS

Answer 30

less than a year ie: hire a new shift

Question 31

LONG-RANGE PLANS

Answer 31

greater than a year ie: launch a new project

Question 32

CONTINGENCY PLANS

Answer 32

worst case scenarios, alternative actions, "back up".

Question 33

PROJECT SCHEDULES

Answer 33

overview of tasks, resources, and timeline of project.

Question 34

BENCHMARKING

Answer 34

external comparisons to understand current company status

Question 35

SINGLE USE PLANS

Answer 35

used only once ie: budgets, programs, projects

Question 36

FORECASTS

Answer 36

predicting future conditions

Question 37

GANTT CHARTS

Answer 37

work completed in periods of time

Question 38

PARTICIPATORY PLANNING

Answer 38

include all people impacted by a decision in planning process. increases understanding, commitment, and creativity.

Question 39

STAFF PLANNERS

Answer 39

having the right people with skills.

Question 40

MANAGEMENT BY OBJECTIVES (members collaborate)

Answer 40

specific results that organizations try to accomplish. key performance results. clear means–end linkages to the mission and purpose.

Question 41

MANAGEMENT BY EXCEPTION (manager focuses urgent material)

Answer 41

bring forward business errors. improve ineffective strategies.

Question 42

FEED FORWARD CONTROLS

Answer 42

accomplished before work begins. objectives, directions, resources are clear. preventative in nature. ie: task lists, inventory lists, etc.

Question 43

CONCURRENT CONTROLS

Answer 43

focus on current work. monitor ongoing operations. things going according to plan. corrective action can take place before task completion. ie: direct supervision, job descriptions.

Question 44

FEEDBACK CONTROLS

Answer 44

after work is completed. focus on end results quality, not inputs. useful to improve things. reactive in nature. ie: debrief reports, customer satisfaction survey.

Question 45

JOB ANALYSIS

Answer 45

studies exactly what is done in the job and why. provide info to write/update job descriptions and specifications.

Question 46

JOB SPECIFICATIONS

Answer 46

qualifications required for the job holder ie: education, prior experience, skills requirements.

Question 47

JOB DESCRIPTIONS

Answer 47

details duties of a job holder.

Question 48

BEHAVIOURAL INTERVIEWS

Answer 48

ask job applicants about past behaviors.

Question 49

SITUATIONAL INTERVIEWS

Answer 49

ask job applicants how they would react in specific situations.