Definitions and theories

Question 1

Succession planning

Answer 1

the process of deciding how to fill the company’s most important managerial jobs.

Question 2

personnel training

Answer 2

process of deciding which positions the firm will have to fill and how to fill them

Question 3

job profile

Answer 3

duties and responsibilities, policies, culture

Question 4

Personal profile

Answer 4

comptenecies that are needed to perform the duties, personal values that fit organisational culture, personal ambition

Question 5

SMART goalsetting

Answer 5

Specific (who, what?), 
Measurable (from and to), 
Attainable (reasonability), 
Relevant (worthwhile), 
Timely (when). 

brings structure and trackability into the goals and objectives.

Question 6

KPI’s

Answer 6

A set of quantifiable perfomance indicators.
High level (company level), low level (employee level).

Question 7

OKR

Answer 7

Objectives and key results.

Mission and Vision
Strategic Goals
Objectives
Tactics and Tasks

Question 8

Alteration ranking method

Answer 8

Ranking employees from best to worst based on a particular trait.

Question 9

Forced distribution method

Answer 9

Grading on a curve; preditermined percentages of rates are placed in various perfomance categories.

Example:
15% of employees are put in high performers
20% in good performers
30% in average performers
20% low-average performers
15% in low performers

Question 10

Narrative forms

Answer 10

presents improvement plans for each of the employees based on standardized ratings.

Question 11

Strategic perfomance management

Answer 11

Strategy (vision, mission, values)
Objectives (goals, value drivers)
KPI’s (metrics targets)
Innitiatives (projects, milestones, tasks)

Question 12

Extrinsic rewards

Answer 12

Tangible rewards in form of pay and benefits

Question 13

Intrinsic rewards

Answer 13

Intangible rewards internalised by employees as a result of their participation in specified activities. Praise, regocnition.

Question 14

Instinct theory (motivation)

Answer 14

People are motivated to behave in certain ways because they are evolutionary programmed so

Question 15

Drive theory (motivation)

Answer 15

People are motivated to take certain actions in order to reduce the internal tension that is caused by unmet needs.

Question 16

Arousal theory (motivation)

Answer 16

People are motivated to maintain an optimal level of arousal, this can be based on situation.

Question 17

Incentive theory (motivation)

Answer 17

People are motivated to do things because of external rewards.

Question 18

Theory X and Y

Answer 18

X people are dissatisfied by work and will avoid it

Y people are satisfied by work and will seek opportunities.

Question 19

70-20-10 model for learning

Answer 19

70 % of learning is experimental
20% of learning is social or peer to peer
10% is formal learning