Definitions

Question 1

Leading

Answer 1

relates directly to the people in an organization - communication visions, building enthusiasm, motivating staff to reach goals and follow plans

Question 2

Organizing

Answer 2

sets plans into action through the coordination of people and resources

Question 3

Planning

Answer 3

the managerial process of setting directions and objective for the organization

Question 4

Controlling

Answer 4

involves checks and guides to ensure things turn out as planned

Question 5

Scientific Management

Answer 5

the success of an organization comes down to whether workers truly know the fundamentals of their jobs or not

Question 6

Administrative Principles

Answer 6

identified 14 different rules a manager should follow to ensure a worker was performing at optimal levels of production (including division of work, authority, discipline, unity of direction, centralization)

Question 7

Bureaucratic Organization

Answer 7

believed people were in position of authority because of their social status in society, not because of their abilities and thought a bureaucratic (specialized departments + training > status) administrative system could change this

Question 8

Organizations as Communities

Answer 8

managers and workers should work together to create a sense of collaboration and unity in the workplace

Question 9

Theory X manager

Answer 9

think employees don’t want to do work = need a push by a boss to get work done

Question 10

Theory Y manager

Answer 10

assumes that people work, because they want to satisfy their own intrinsic motivation and drive, and to accomplish and achieve

Question 11

Personality and Organization

Answer 11

the key to successful organizations and effective leadership is very simple: managers who treat people positively and with respect will in turn create very productive workforces.

Question 12

Production Management Theories

Answer 12

focused on how to get workers to produce both quality and large quantities of product - tend to forget about the social and personal implications of work-related satisfaction

Question 13

Behavioral Management Theories

Answer 13

understand that workers often choose to work at an organization because they enjoy a certain line of work and attempt to reach their full potential in a work setting

Question 14

Forming

Answer 14

Period of time when people get to know each other - looking for someone to take a more leadership role

Question 15

Storming

Answer 15

team personalities conflict, perception of objectives may differ, very difficult to get through this stage

Question 16

Norming

Answer 16

consensus of group roles agreed upon, interpersonal conflicts resolved, sense of cohesion and unity emerge

Question 17

Performing

Answer 17

consensus of group roles agreed upon, interpersonal conflicts resolved, sense of cohesion and unity emerge

Question 18

Adjourning

Answer 18

most of the team’s goals have been met, nothing more to do together, reflects on what went well, and what could be improved upon, team disbands

Question 19

Scientific Management

Answer 19

the success of an organization comes down to whether workers truly know the fundamentals of their jobs or not

Question 20

Administrative Principles

Answer 20

identified 14 different rules a manager should follow to ensure a worker was performing at optimal levels of production (including division of work, authority, discipline, unity of direction, centralization)

Question 21

Bureaucratic Organization

Answer 21

believed people were in position of authority because of their social status in society, not because of their abilities and thought a bureaucratic (specialized departments + training > status) administrative system could change this