Definitions Flashcards

1
Q

Supplier

A

A business which sells or supplies products to another business

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2
Q

Customer

A

A person or organisation that buys a product

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3
Q

Consumer

A

A person or organisation that is the end user of a product

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4
Q

Customer needs

A

The needs and wants of a customer

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5
Q

Market research

A

The process of gathering information about customer needs, competitors and market trends

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6
Q

Primary research

A

The gathering of new information for market research

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7
Q

Questionnaire

A

A questionnaire contains a series of questions which gather primary marketing research for the business

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8
Q

Focus group

A

A group of people brought together to answer questions and discuss a product, brand or issue. Used in market research.

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9
Q

Secondary research

A

The process of gathering information that has already been collected for market research

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10
Q

Qualative data

A

Opinions, judgments and attitudes

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11
Q

Quantative data

A

Data that can be measured and expressed as numbers

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12
Q

Market segment

A

Part of a market that contains a group of buyers with similar buying habits, such as age or income

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13
Q

Market map

A

A diagram that shows a range of possible positions for two features of a product, such as low to high price and low to high quality

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14
Q

Gap in the market

A

When all business do not have a product that adequately meet customer needs

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15
Q

Brand

A

A named product which customers see as being different from other products and which they can associate or identify with

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16
Q

Added value

A

The increased worth that a business creates for a product. It is the difference between what a business pays it’s suppliers and the price it’s able to charge for the product/service

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17
Q

Unique selling point (USP)

A

A way of differentiating (being different) from other products

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18
Q

Franchise

A

The right given by one business to another to sell goods or services using its name

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19
Q

Franchisee

A

A business that agrees to manufacture, distribute or provide a branded product under licence by a franchisor

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20
Q

Franchisor

A

The business that gives franchisees the right to sell its product in return for a fixed sum of money or royalty payment

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21
Q

Bunisess location

A

Where a firm decides to site its operations

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22
Q

Entrepreneur

A

A person who owns and runs their own business and takes risks

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23
Q

Enterprise

A

A willingness by an individual or business to take risks, show initiative and undertake new ventures

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24
Q

Planning (enterprise skill)

A

Identifying a direction and plan action for the business

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25
Q

Thinking ahead (enterprise skill)

A

Having the foresight to identify potential problems

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26
Q

Drive (enterprise skill)

A

Being hardworking and motivated to achieve success

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27
Q

Determination (enterprise skill)

A

Being resilient when things go wrong and not giving up

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28
Q

Seeing opportunities (enterprise skill)

A

Having creativity and imagination to do things differently

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29
Q

Risk

A

The chance of damage or loss occurring as a result of making a decision

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30
Q

Goods

A

Physical products that can be brought and sold

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31
Q

Services

A

Non-physical products that can be brought and sold (e.g. train tickets, hair cut)

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32
Q

Competitive advantage

A

An advantage a business has that enables it to perform better than its rivals

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33
Q

Creative thinking

A

Producing new and unique ideas

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34
Q

Lateral thinking

A

Thinking differently to try and find new and unexpected ideas

35
Q

Blue sky thinking

A

A technique of creative thinking where participants are encouraged to think of as many ideas as possible about an issue or problem

36
Q

Invention

A

The discovery of new processes and potential new products, typically after a period of research

37
Q

Innovation

A

The process of transforming inventions into products that can be sold to consumers

38
Q

Patent

A

The right of ownership of an invention or process when it is registered with the government

39
Q

Copyright

A

Legal ownership of material such as books, music and films which prevents these being copied by others

40
Q

Trademarks

A

The symbol, sign or feature of a product or business that cannot be copied by others

41
Q

Calculated risk

A

The known probability of a negative event occurring

42
Q

Mindmap

A

A diagram that is used to record words and ideas connected to a central word or idea

43
Q

Financial objectives

A

Targets expressed in money terms such as making a profit, earning income or building wealth

44
Q

Average selling price

A

How much on average each product will sell for

45
Q

SMART targets

A

Specific, measurable, achievable, realistic and time specific targets

46
Q

Sales volume

A

The number of items or products or services sold by a business over a period of time

47
Q

Initiative

A

Making the first move and making things happen

48
Q

Taking risks

A

Making decisions that have a chance of going wrong

49
Q

Making decisions

A

To be in charge of making a good judgement

50
Q

Planning

A

Planning is essential to any successful business. Clear objectives have to be set for the long term and how these objectives will be met in the future.

51
Q

Persuasion

A

To be able to convince a customer they should buy the product/service, or it could also mean negotiating with a supplier to lower their prices

52
Q

Showing leadership

A

Entrepreneurs should have a vision of where the business is heading, be good at planning and have self-confidence

53
Q

Revenue

A

The amount of income received from selling goods or services over a period of time

54
Q

Fixed costs

A

Costs which do not vary with the output produced such as rent, business rates, advertising costs, administration costs and salaries

55
Q

Total costs

A

All the costs of a business. It is equal to fixed costs plus variable costs

56
Q

Variable costs

A

Costs which change directly with the number of products made by a business such as the costs of buying raw materials

57
Q

Profit

A

Occurs when the revenues of a business are greater than its costs over a period of time. profit can be calculated by doing revenue minus costs

58
Q

Loss

A

Occurs when the revenues of a business are less than the costs over a period of time

59
Q

Cash

A

Notes, coins and money in the bank

60
Q

Cash flow

A

The flow of cash in and out of the business

61
Q

Cash inflow

A

The cash flowing into a business

62
Q

Cash outflow

A

The cash flowing out of a business. Often the bills that a business pays

63
Q

Net cash flow

A

The flow of a business minus its outflow

64
Q

Insolvency

A

When a business can no longer pay its debts

65
Q

Cash flow forecast

A

A prediction of how cash will flow through a business in a period of time in future

66
Q

Opening balance

A

The amount of money in a business at the start of the month

67
Q

Closing balance

A

The amount of money in a business at the end of the month

68
Q

Cumulative cash flow

A

The sum of cash that flows into a business over time

69
Q

Trade credit

A

Allows someone to purchase goods now and pay later

70
Q

Stocks

A

Materials that a business holds. Some could be materials waiting to be used in the production process; some could be finished stock waiting to be delivered to customers

71
Q

Business plan

A

A plan for the development of a business giving forecasts of items such as sales, costs and cash flow

72
Q

Long term finance

A

Sources of money for businesses that are borrowed or invested typically for more than a year

73
Q

Short term finance

A

Sources of money for businesses that may have to be repaid immediately or fairly quickly, such as an overdraft, usually within a year

74
Q

Personal savings

A

Money that has been saved up by the owners of a business

75
Q

Share capital

A

The sale of shares to raise money for the business

76
Q

Shareholders

A

The owners of a company

77
Q

Venture capital

A

Finance that is provided to small or medium sized firms that seek growth but may be considered as risky by typical share buyers or other lenders

78
Q

Bank loan

A

A sum of money borrowed from the bank, repaid in instalments with interest (either fixed or variable)

79
Q

Dividend

A

A share of the profits of a company received by shareholders who own shares

80
Q

Retained profit

A

Profits that are not distributed to the owners of the business which can be reinvested into the business

81
Q

Leasing

A

Renting equipment or premises

82
Q

Overdraft

A

A facility that allows someone to take out more than is in their account up to an agreed limit

83
Q

Factoring

A

Where another party pays you your invoices up front and then chases them up when they become due