Definitions Flashcards
Supplier
A business which sells or supplies products to another business
Customer
A person or organisation that buys a product
Consumer
A person or organisation that is the end user of a product
Customer needs
The needs and wants of a customer
Market research
The process of gathering information about customer needs, competitors and market trends
Primary research
The gathering of new information for market research
Questionnaire
A questionnaire contains a series of questions which gather primary marketing research for the business
Focus group
A group of people brought together to answer questions and discuss a product, brand or issue. Used in market research.
Secondary research
The process of gathering information that has already been collected for market research
Qualative data
Opinions, judgments and attitudes
Quantative data
Data that can be measured and expressed as numbers
Market segment
Part of a market that contains a group of buyers with similar buying habits, such as age or income
Market map
A diagram that shows a range of possible positions for two features of a product, such as low to high price and low to high quality
Gap in the market
When all business do not have a product that adequately meet customer needs
Brand
A named product which customers see as being different from other products and which they can associate or identify with
Added value
The increased worth that a business creates for a product. It is the difference between what a business pays it’s suppliers and the price it’s able to charge for the product/service
Unique selling point (USP)
A way of differentiating (being different) from other products
Franchise
The right given by one business to another to sell goods or services using its name
Franchisee
A business that agrees to manufacture, distribute or provide a branded product under licence by a franchisor
Franchisor
The business that gives franchisees the right to sell its product in return for a fixed sum of money or royalty payment
Bunisess location
Where a firm decides to site its operations
Entrepreneur
A person who owns and runs their own business and takes risks
Enterprise
A willingness by an individual or business to take risks, show initiative and undertake new ventures
Planning (enterprise skill)
Identifying a direction and plan action for the business
Thinking ahead (enterprise skill)
Having the foresight to identify potential problems
Drive (enterprise skill)
Being hardworking and motivated to achieve success
Determination (enterprise skill)
Being resilient when things go wrong and not giving up
Seeing opportunities (enterprise skill)
Having creativity and imagination to do things differently
Risk
The chance of damage or loss occurring as a result of making a decision
Goods
Physical products that can be brought and sold
Services
Non-physical products that can be brought and sold (e.g. train tickets, hair cut)
Competitive advantage
An advantage a business has that enables it to perform better than its rivals
Creative thinking
Producing new and unique ideas