Definitions

Question 1

Accompanied baggage

Answer 1

Baggage travelling on the same aircraft as the passenger

Question 2

Adult

Answer 2

passenger who has attained his/her 12th birthday, paying the full applicable fare.

Question 3

Alliance

Answer 3

is a term for airlines that have grouped together – formed an alliance- to give them a stronger identity and larger market share.

Question 4

Apex fares

Answer 4

Reduced fares available on many routes. The fares must be purchased a certain number of days before travelling and normally have many restrictions.

Question 5

Avaiability

Answer 5

term used to represent the number of seats remaining for purchase.

Question 6

Baggage

Answer 6

which is equivalent to the term “Luggage”, means such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his trip. Unless otherwise specified, it includes both checked and unchecked baggage.

Question 7

Baggage check

Answer 7

labels, issued by carrier as a receipt for passengers checked baggage.

Question 8

Baggage tag

Answer 8

means a document issued by carrier solely for identification of checked baggage, the baggage (strap) tag portion of which is attached by carrier to a particular article of checked baggage and the baggage (identification)tag portion of which is given to the passenger.

Question 9

Billing settlement plan (BSP)

Answer 9

an IATA payment system, simplifying the selling, reporting and remitting procedures between the airlines and the IATA accredited travel agents.

Question 10

Between..and..

Answer 10

either in one or in the other direction between two given places or areas.

Question 11

Boarding pass

Answer 11

card given to passenger before boarding an aircraft. It indicates that all check-in procedures have been completed and specifies the class of service and seat allocation.

Question 12

Booking form

Answer 12

A form completed by the travel agent, giving full information about the customer. It contains a full statement about what is being purchased and may include a liability clause to be read, understood and signed. (This information might be noted and registered in electronic reservation systems in form of a Passenger Name Record (PNR).)

Question 13

Bulkhead

Answer 13

A vertical wall or partition of the passenger’s cabin

Question 14

Cabin

Answer 14

is part of the inside of the aircraft. On most aircraft there are separate cabins for First Class travelers and Business Class travelers and one or more cabins for Economy Class travelers.

Question 15

Cabotage fare

Answer 15

Special reduced fares known as “Cabotage Fares” are available but only to the nationals of the territories of the same sovereign state.

Question 16

Cancellation charge

Answer 16

A fee charged to a customer who cancels a booking.

Question 17

Carriage

Answer 17

Which is equivalent to the term “transportation”, means carriage of passengers, baggage and/or cargo by air, gratuitously of for hire.

Question 18

Carrier

Answer 18

is another term for the airline or company that operates flights from one airport to another. The term is used in many legal statements.

Question 19

Charge

Answer 19

Means an amount to be paid for carriage of goods or excess baggage based on the applicable rate for such carriage; or an amount to be paid for a special or incidental service in connection with the carriage of a passenger or baggage.

Question 20

Charter

Answer 20

To hire by contract, the complete and exclusive use of a vehicle, aircraft or ship.The term often refers to flights operated by tour companies to resort or popular holiday destinations during high season

Question 21

Check-in

Answer 21

is both the action and the part of the airport where the traveler starts their air journey. Formalities completed before boarding the flight.

Question 22

Checked baggage

Answer 22

Baggage given to the airline by the passenger to be carried in the baggage compartment of the aircraft.

Question 23

Child

Answer 23

A passanger from 2 to 12 years old, paying a child’s fare

Question 24

City terminal

Answer 24

: An airline ticket office, other than the airport, where a passenger may check-in for a flight, receive seat assignment, check-in baggage, and obtain ground transportation to the airport.

Question 25

Class of service

Answer 25

is a term that indicates which part of the plane the traveler will sit in.

Question 26

Code share

Answer 26

A single flight on which space is shared and sold by two or more airlines. A ticket may be issued under the code of either airline and the flight may have two or more flight numbers.

Question 27

Commission

Answer 27

Amount of money, usually determined as a percentage of the sale price and paid to a travel agent by carriers and other suppliers for the sale of air transportation and other services.

Question 28

CRS

Answer 28

Means a computerized system containing information about schedules, availability, fares and related services, and through which reservations can be made and/or tickets issued.

Question 29

Conditions of contract

Answer 29

Means the terms and conditions shown on the passenger ticket and baggage check.

Question 30

Configuration

Answer 30

The seat arrangements of the aircraft.

Question 31

Confirmed reservation

Answer 31

Oral or written statement by a hotel, restaurant, airline or other supplier that the request for a reservation has been received and will be honored

Question 32

Conjunction ticket

Answer 32

two or more tickets concurrently issued to a passenger and which constitute together a single contract of carriage.

Question 33

Connecting carrier

Answer 33

Means a carrier to whose services the passenger and his baggage are to be transferred for onward connecting transportation.

Question 34

Damage

Answer 34

Includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage .

Question 35

Deadline

Answer 35

(a) reservations' : the minimum number of days/months before departure by which reservations must be completed. (b) payment’ : the minimum number of days/months before departure by which full payment must be made.
(c) `ticketing’: the minimum number of days/months before departure by which ticketing must be completed

Question 36

Destination

Answer 36

Means the ultimate end point according to the contract of carriage

Question 37

Direct flight

Answer 37

Flight between two predetermined points that does not require a passenger to change planes, although there may be intermediate stops.

Question 38

Domestic

Answer 38

A flight that takes off from one airport in a country and lands in another airport in the same country. New York to Los Angeles is a domestic flight as both airports are in the USA. (The term is used to separate domestic flights from international flights.)

Question 39

Electronic ticket

Answer 39

The system by which passengers can travel without holding a conventional ticket. Their details are stored on a computer system : on reaching their departure point and identifying themselves, passengers will be given authority to check-in.

Question 40

Downgrade

Answer 40

To move down a passenger involuntarily to a lower grade class of service.

Question 41

Endorsement

Answer 41

Authority from an airline to transfer a transportation document (air ticket or flight coupon) to another airline.

Question 42

Estimated time of arrival

Answer 42

Time when a carrier (usually referring to an aircraft) is expected to reach a location or destination; also used to refer to the time a guest or group is expected to arrive at a hotel or other location.

Question 43

Estimated time of departure

Answer 43

Time at which a carrier (usually referring to an aircraft) is expected to depart ; also used to refer to the time a guest or group is expected to leave a hotel or other location.

Question 44

Excess baggage

Answer 44

Means that part of baggage which is in excess of the baggage which may be carried free of charge.

Question 45

Excursion fare

Answer 45

is a economy return fare, cheaper than full economy fares and more expensive than Apex and Pex fares. They will have minimum and maximum stay rules, but some changes to dates may be made.

Question 46

Fare

Answer 46

means the amount charged by the carrier for the carriage of a passenger and his allowable free baggage.

Question 47

Fare basis

Answer 47

The type of fare used for a particular ticket and the code that indicates this.

Question 48

Fare calculation point

Answer 48

a point in fare calculation where one fare ends and another fare begins.

Question 49

Flight coupon

Answer 49

Means that portion of the ticket that bears the notation “good for passage” and indicates the particular places between which the passenger is entitled to be carried.

Question 50

Flight number

Answer 50

Specific designation of a flight expressed in letters and figures and consisting of the airline designator (two-character or three-character code) and of the number of the flight operated (one to four-digit number, i.e AA99).

Question 51

Free baggage allowance

Answer 51

means the baggage which may be carried without payment of a charge in addition to the fare.

Question 52

Freedoms of the air

Answer 52

Traffic rights bilaterally arranged between various nations, agreement of the Chicago convention.

Question 53

From..to..

Answer 53

application in one direction between two given points.

Question 54

Gateways

Answer 54

International arrival/departure point in a country.

Question 55

General sales agent

Answer 55

A travel intermediary who becomes an appointed exclusive distributor for a particular region or country. Usually acts as that product’s full representative and get an overriding commission for meeting sales targets and servicing sales agents.

Question 56

Go-show

Answer 56

A potential revenue passenger who presents himself at a designated check-in location and who is prepared to accept space subject to availability

Question 57

Group size

Answer 57

the `minimum group size’ means the minimum number of passengers required to form a group in order to qualify for the fare.

Question 58

Inaugural flights

Answer 58

operation of an air service over an entirely new route;
operation of an air service over an existing route with an extension at either the origin and/or destination points;
operation of an air service to a new intermediate point;
or operation of a new type of aircraft different from that previously operated by the carrier on the route.

Question 59

Inclusive tour

Answer 59

A tour at a flat rate including air fare, accommodation, transfers, sightseeing, etc., but not necessarily covering all costs.

Question 60

Infant

Answer 60

a passenger under 2 years of age, paying 10% of the applicable fare (or no fare between certain areas in Area 1).

Question 61

Interlining

Answer 61

transfer between any service of one airline to the service of another airline.

Question 62

Intermediate class

Answer 62

Means a class of service with seating standards which may be superior to those provided economy/tourist class, but less liberal than standards provided in first class.

Question 63

International date line

Answer 63

Imaginary line at approximately 1800 latitude in the Pacific Ocean where the earth’s day begins by international agreement; eastbound crossing passengers gain a day, westbound passengers lose a day when crossing the date line.

Question 64

Issuing carrier

Answer 64

Is the airline whose ticket is issued or in whose name a ticket is issued.