Definitions

Question 1

Triple bottom line

Answer 1

A business strategy that includes social, economic, and environmental criteria

Question 2

Six Sigma

Answer 2

A statistical term to describe the quality goal of no more than 3.4 defects out of every million units.

Question 3

Make-to-order

Answer 3

Question 4

Make-to-stock

Answer 4

Question 5

When does it make sense to do make-to-order vs make-to-stock?

Answer 5

Question 6

Starving

Answer 6

Question 7

Blocking

Answer 7

Question 8

Buffer

Answer 8

Question 9

Throughput rate

Answer 9

Question 10

Capacity

Answer 10

Question 11

Throughput time

Answer 11

Question 12

Inventory

Answer 12

Question 13

Equilibrium state

Answer 13

Question 14

Little’s Law

Answer 14

–> Little’s law
- States that for a system in equilibrium:
- I = R * T
○ I = Average inventory (units)
○ R = Average throughput rate (units per time units)
T = Average throughput time (time units)

Question 15

Craft vs Mass process

Answer 15

Question 16

Manufacturing Cell

Answer 16

Question 17

Assembly line and Continuous Layout

Answer 17

Question 18

Project Layout

Answer 18

Question 19

Workcenter

Answer 19

Question 20

Consider the product-project matrix

Answer 20

Question 21

What is a service package and what are its components?

Answer 21

Question 22

What is customer contact? describe a little bit of it

Answer 22

Question 23

How can you adjust demand for services?

Answer 23

Question 24

Consider the service-system matrix

Answer 24

Question 25

7 characteristics of a well-designed service system

Answer 25

Question 26

Multiple line vs single line queue

Answer 26

Question 27

What is Capacity?

Answer 27

What is Capacity? - The ability to hold, receive, store, or accommodate - It can also refer to the amount of output that a system is capable of achieving over a specific period of time

Question 28

What is capacity utilisation rate?

Answer 28

Question 28

What is the best operating level?

Answer 28

Question 29

Cost of frequent capacity changes

Answer 29

Question 30

Cost of infrequent capacity changes

Answer 30

Question 31

Total quality management

Answer 31

Question 32

Eight dimensions of quality

Answer 32

Question 33

Appraisal Costs

Answer 33

Question 34

Internal failure costs

Answer 34

Question 35

External failure costs

Answer 35

Question 36

What are benefits of ISO?

Answer 36

Question 37

What is Six Sigma?

Answer 37

- VARIATION IS EVIL - Needs to be deep and broad within firm

Question 38

Poka yoke

Answer 38

Question 39

When is a mean under control? when is it capable?

Answer 39

When means are similar, under control, when outside desired range, incapable (and viceversa for both)

Question 40

How do you calculate upper and lower control limits? For mean AND range

Answer 40

Question 41

What is the process capability index for when means are under control, and for when they aren't?

Answer 41

Question 42

What process capability index is considered capable?

Answer 42

1.3 or above

Question 43

how do you get six standard deviation?

Answer 43

UCL minus LCL