Definitions

Question 1

Troubleshooting

Answer 1

The process of identifying, diagnosing, and resolving problems or issues in a system, machine, software, or process.

Question 2

Divide and Conquer

Answer 2

Breaking down the problem into smaller, more manageable parts, then addressing each part individually.

Question 3

Process of Elimination

Answer 3

Systematically eliminate potential causes until the root cause is identified.

Question 4

Five Ways Technique

Answer 4

Ask “why” repeatedly to delve deeper into the underlying cause of a problem, typically five times, to uncover the root cause.

Question 5

Proactive Approaches

Answer 5

Proactive troubleshooting involves preemptive measures to prevent issues.

Question 6

Reactive Approaches

Answer 6

Reactive troubleshooting occurs in response to existing problems.

Question 7

Documentation and Checklists

Answer 7

Maintain thorough documentation of troubleshooting procedures and create checklists to ensure comprehensive problem-solving.

Question 8

Deductive Reasoning

Answer 8

Making logical deductions from known information to identify potential causes.

Question 9

Critical Thinking

Answer 9

The ability to objectively analyze and evaluate information to make informed decisions.

Question 10

What are Diagnostic Tools

Answer 10

Instruments or software used to identify and analyze problems in systems or devices.

Question 11

Example of Diagnostic Tools

Answer 11

Network analyzers, Disk diagnostic tools, memory testers, voltage meters, software debugging tools.

Question 12

Root Cause Analysis

Answer 12

Methodical process for identifying the underlying cause or causes of a problem.

Question 13

Inductive Reasoning

Answer 13

Inductive reasoning involves drawing conclusions from specific observations or examples.