definitions

Question 1

abuse

Answer 1

Any intentional action that harms or injures another person.

Question 2

active listening

Answer 2

being engages whilst a person is speaking; reflecting back on what is said to clarify the individual’s message.

Question 3

assertive

Answer 3

Confidently communicating your needs, feelings, beliefs and opinions in a direct and honest manner; being receptive to others’ needs and avoiding intentionally hurting their feelings.

Question 4

communication

Answer 4

The act of transferring information from one person to another; in relationships, communication allows you to explain what you’re experiencing and needs.

Question 5

conflict

Answer 5

When disagreeing or having opposing views about an issue or situation; it is unlikely to avoid the conflict.

Question 6

conflict resolution

Answer 6

Involves establishing rules, identifying the conflict and offering alternative solutions before making an agreement

Question 7

consent

Answer 7

When someone gives their permission ‘freely and voluntarily’

Question 8

empathy

Answer 8

Having awareness and understanding of the feelings and emotions of other people.

Question 9

negotiation

Answer 9

Listening and understanding both peoples opinions and perspective and working towards a win-win situation for both people; to agree to disagree.

Question 10

power

Answer 10

The capacity or ability to influence the behaviour of others or the course of events; possession, manipulation; authority.

Question 11

relationship

Answer 11

The way in which two or more people are connected towards each other.

Question 12

respect

Answer 12

To have due regard for an individual’s thoughts, feelings, choices, opinions, beliefs and rights.

Question 13

responsibilities

Answer 13

Expectations that an individual should offer to another person.

Question 14

rights

Answer 14

Moral entitlements that one person should expect from another person.