Definitions

Question 1

Shoe

Answer 1

What holds the cards while dealing

Question 2

Discard Rack

Answer 2

Where to put used cards

Question 3

Ace

Answer 3

Can be valued at 1 or 11

Question 4

BlackJack

Answer 4

An Ace and a 10 Valued card dealt as their original cards

Question 5

10 valued cards;

Answer 5

10s, Jacks, Queens, and Kings

Question 6

Blackjack payout:

Answer 6

3 to 2

Question 7

Game Protection

Answer 7

Dealers should always be paying attention to what is happening on and around their table. Always walking their game and keeping a close eye on their bankroll

Question 8

Walking your game

Answer 8

I.e “Shoulders to your rack”. Dealers need to step and turn their bodies as they deal in a way that they are always able to see the rack layout.

Question 9

Rack aka Bank Roll

Answer 9

This is the tray holding the cheques

Question 10

Burning a card

Answer 10

Putting a card into the discard rack.

Burned card at the start of a new shoe is NEVER exposed

Question 11

Cut card

Answer 11

2 plastic cards. One is used to help the bottoms card from being exposed. The other is used to let the dealer know when to shuffle

Question 12

Shuffle

Answer 12

When it’s time for a new shoe of cards
•some games have an auto-shuffler, while others require a hand shuffle.
IT IS AN ALERT CALL IF SHUFFLE, BY HAND OR WITH SHUFFLER

Question 13

Rolling

Answer 13

After and hand shuffle, turning the entire deck in it’s side preparing to be cut. THIS IS AN ALERT CALL

Question 14

Dealer’s Cut

Answer 14

When the dealer is cutting the deck. THIS IS AN ALERT CALL

Question 15

Coloring up

Answer 15

When a player would like to take their small denomination cheques and convert them into larger denomination cheques.

Question 16

Heeling off

Answer 16

After proving a payout in front of the rack and placed the payout offset on the bottom cheque next to their broken-down bet

Question 17

Busting

Answer 17

If a player OR dealer goes over a hard 21

Question 18

A soft hand

Answer 18

Hand containing an Ace that can be counted as a 1 or 11

I.E Ace+6= 7 or 17
Players cannot bust when hitting on a soft hand
Dealers must hit a soft 17

Question 19

A hard hand

Answer 19

A hand without an Ace or the Ace is only valued as 1.

I.E Ace, 3, King, 6= 20

Question 20

Doubling down

Answer 20

Players making an additional bet, placed on the LEFT side of original bet, on the condition they will only get ONE MORE CARD.

• players can only Double on their original 2 cards or the first 2 after splitting
• double down cards are placed sideways like a stop sign
• 1$ up to their original bet
• dealt FACE UP (exposed) unless requested DOWN (unexposed)
• DOUBLING DOWN FOR LESS than original bet is an ALERT CALL
• DOUBLING DOWN on HARD 12 (or higher) is an ALERT CALL. Must be dealt face up, no exceptions. There is a potential to bust, so we must see the card

Question 21

Insurance

Answer 21

A way for players to protect their bet from a potential dealer Blackjack.

• Offered when dealers up card is an Ace

Question 22

Splitting

Answer 22

When a player’s original cards are the same value, they can choose to creat a second hand.

• Additional wager must be EQUAL to their original
• Players can split 3 times, creating a total of 4 hands
• Even if a player busts on one of their split hands, there can still only be a max of 4
• Aces can only be split ONCE and will receive one card sideways like a double down (even if they reduce another Ace, they cannot split again)
• Players are allowed to double down after splitting

Question 23

Alert Call

Answer 23

Informing your supervisor of what you’re doing, call it out loudly, but keep going

• $199 or Less is an Alert Call at The D or Gate
• $299 or Less is an Alert Call at Circa

Question 24

Approval Call

Answer 24

Informing your supervisor of what you’re doing, but you MUST WAIT for their okay before continuing

• $200 or more is an Approval Call at the D or Gate.
• $300 or more is an Approval Call at Circa
• NEVER turn off your game to get the supervisor’s attention. CALL IT OUT LOUDLY and raise your hand. Call it again and wait with your hand raised

Question 25

Changing $____

Answer 25

Changing CASH into cheques. Say dollar amount

•I.e “Changing $200!”

Question 26

Cheque Changing

Answer 26

Changing LARGE denomination’s into smaller ones.

• over $200 requires Approval at The D or Gate
• over $300 requires Approval at Circa
• I.e “Cheque Change $500!”

Question 27

Color coming in

Answer 27

What dealers call BEFORE coloring up players.

• This is an APPROVAL CALL no matter the amount
• call “color coming in” and wait
• Supervisor will inform you to “Bring it in”