Definitions Flashcards
CVR
Continuous Video Recording
VPN
A Virtual Private Network that hides IP Address, Encrypts data and masks location
PSU
Primary Service Unit
MRC
Monthly Reoccuring Charge
TPV
Third Party Verification
Automation
Home Security
Byte
Memory
Streaming
Temporary Download of
Bits Per Second
Speed at which memory downloads
Straight up Internet
25 mbps/1.25TB
Directory Assistance
“Dial 0”
FPO
Flexible Packaging Option
Campaign Roll Off
A discount that goes away after a certain amount of months
Zigbee
Wireless Mesh Network that protects people from hacking
Easy Connect
House is set up for service already (However Cox does provide the Coax, HDMI, and splitter already)
1P
1 Product
CHL
Cox Home Life
H
Home Life
DV
Data / Voice
DHV
Date / Home / Voice
DH
Data / Home
HIP
Home / Internet / Phone
Emergency Broadband
Benefit Program made out of necessity from the Pandemic
A
Active Service
N
Never had Service
F
Formerly had Service
A R M
Acknowledge, React and Move on- technique used for interaction with customers, including objections
Quick Connect
Handled differently because it comes in bulk addresses because gateway is installed
Panoramic Wifi Modem
A dual-band wifi modem/router that we rent out. It is not portable, but you do have access to 650 thousand wifi hotspots.
ETF
Early Termination Fees- No early termination fees are given for downgrading a service or transferring
Aggressive Assumptive Sales
Pressuring someone to buy something they didn’t want or not taking NO for an answer
