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Cox Customer Sales Representative > Definitions > Flashcards

Definitions Flashcards

1
Q

CVR

A

Continuous Video Recording

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2
Q

VPN

A

A Virtual Private Network that hides IP Address, Encrypts data and masks location

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3
Q

PSU

A

Primary Service Unit

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4
Q

MRC

A

Monthly Reoccuring Charge

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5
Q

TPV

A

Third Party Verification

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6
Q

Automation

A

Home Security

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7
Q

Byte

A

Memory

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8
Q

Streaming

A

Temporary Download of

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9
Q

Bits Per Second

A

Speed at which memory downloads

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10
Q

Straight up Internet

A

25 mbps/1.25TB

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11
Q

Directory Assistance

A

“Dial 0”

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12
Q

FPO

A

Flexible Packaging Option

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13
Q

Campaign Roll Off

A

A discount that goes away after a certain amount of months

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14
Q

Zigbee

A

Wireless Mesh Network that protects people from hacking

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15
Q

Easy Connect

A

House is set up for service already (However Cox does provide the Coax, HDMI, and splitter already)

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16
Q

1P

A

1 Product

17
Q

CHL

A

Cox Home Life

18
Q

H

A

Home Life

19
Q

DV

A

Data / Voice

20
Q

DHV

A

Date / Home / Voice

21
Q

DH

A

Data / Home

22
Q

HIP

A

Home / Internet / Phone

23
Q

Emergency Broadband

A

Benefit Program made out of necessity from the Pandemic

24
Q

A

A

Active Service

25
Q

N

A

Never had Service

26
Q

F

A

Formerly had Service

27
Q

A R M

A

Acknowledge, React and Move on- technique used for interaction with customers, including objections

28
Q

Quick Connect

A

Handled differently because it comes in bulk addresses because gateway is installed

29
Q

Panoramic Wifi Modem

A

A dual-band wifi modem/router that we rent out. It is not portable, but you do have access to 650 thousand wifi hotspots.

30
Q

ETF

A

Early Termination Fees- No early termination fees are given for downgrading a service or transferring

31
Q

Aggressive Assumptive Sales

A

Pressuring someone to buy something they didn’t want or not taking NO for an answer

Cox Customer Sales Representative (4 decks)

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