Definition

Question 1

Integrity (definition)

Answer 1

quality of being honest and having strong moral principles , involves being consistent in thoughts, words, and actions, adhering to ethical standards.

Question 2

Honesty?

Answer 2

Quality of being truthful, sincere and free from deceit & fraud.

Question 3

Probity in public life?

Answer 3

upholding the highest standards of honesty , accountability and transparency in their professional and personal conduct.(inner)

Question 4

Empathy?

Answer 4

ability to understand the feelings, emotions and perspectives of others, thus fostering a deep connection.

Question 5

Attitude ?

Answer 5

Attitude refers to values, feelings and perspective that influence their behaviour and performance.(inner)

Question 6

Persuasion ?

Answer 6

process of influencing an individual’s beliefs, attitudes or behaviors through various forms of communication, argumentation, or appeal.

Question 7

Tolerance?

Answer 7

Tolerance is the willingness to accept and respect the opinions and beliefs of others, even if they contradict one’s own,
- without prejudice or judgement.

Question 8

Compassion?

Answer 8

willingness to alleviate suffering of others, and take action to support those in need.

Question 9

Emotional intelligence?

Answer 9

ability to recognize, understand, and manage one’s own emotions and those of others, enabling effective decision-making, communication and relationships.

Question 10

Conscience as a source of ethical governance?

Answer 10

internal moral compass that guides individuals to distinguish right from wrong, (influencing ethical decision-making and actions in governance.)

Question 11

Corporate governance?

Answer 11

system of rules, practices, and processes (prp) by which a company is directed and controlled.
(It ensures accountability, transparency, and fairness in its operations.)

Question 12

Transparency in government?

Answer 12

openness and accessibility of government information and it’s decision-making processes, to the public.

Question 13

Right to Information ?

Answer 13

fundamental right that enables citizens to access information held by public authorities. (tool for transparency, accountability, and good governance.)

Question 14

Code of Ethics?

Answer 14

general principles and values that guide one’s behaviour

Question 15

Code of Conduct in governance

Answer 15

document containing (RSV) set of rules, standards and values that are expected from the members of an organisation.

Question 16

Citizen Charter?

Answer 16

document that outlines a government organization’s Commitments to its citizens and the services being provided to them

voluntary declaration that includes the following: (GEST)
1. Service standards:
2. Grievance redressal
3. Transparency
4. Expectations

Question 17

Work culture?

Answer 17

shared values, and practices that define the working environment and behavior within an organization

Question 18

Quality of service delivery?

Answer 18

effectiveness, efficiency, and responsiveness of public services provided by government agencies to beneficiaries

Question 19

Public funds utilization, in the context of governance?

Answer 19

management and expenditure of financial resources allocated by the government for various social welfare programs

Question 20

Corruption ?

Answer 20

The abuse of entrusted power or position for personal gain , often involving unethical or illegal activities.

Question 21

ethics ?

Answer 21

set of principles and standards set by society to judge human actions of being right or wrong.