*Defining Business Process Management Flashcards
Introduction to Business Process Management
BPM means?
Business Process Management
Overall goal of BPM?
improve business performance
What is the acronym for 6 goals of BPM?
MMEDDiC
6 goals of BPM: (MMEDDiC)
- Measure processes (e.g. cycle times, costs, other KPIs)
- Monitor and control processes (e.g. automated and non-automated execution)
- Execute processes (e.g. by systems or employees)
- Design processes (visualize tasks, decisions and responsibilities)
- Document processes (e.g. by creating a handbook)
- Capture relevant process information (e.g. through interviews)
With regards to end-to-end PM - what does BPM enable companies to do?
applying a process-oriented management perspective on processes, but put them into an ‘end-to-end’ focus
What is the common purpose for ensuring all operations in a BP work together well?
meeting customer needs and demands
Examples of E2E PM
customer inquiry, delivery of a product or the provision of a service.
What is the point of a Three-Level Focus of BPM ?
To ensure companies’ strategy is efficiently executed
what are the Three-Level Focus of BPM (on processes)
- Technical Level
- Operational Level
- Strategic Level
What do they focus on in the Technical focus level
- the Systems ability to support BPM
- the process modeling software when designing their business processes
- helping provide analytics and insights to process implementation
Explain the Operational focus level
Deliver comprehensive insight into the specific processes in the organization plus focuses on tasks and decisions by defined responsibilities
Explain the Strategic focus level
- alignment and achievement of company goals
- This makes it easier to decide on future investments and adapt to market change
What is the acronym for the functionalities that are provided in a a good BPM software solution?
CCARVeDS
C: central object repository
C: Collaboration / commenting feature
A: additional information capture
R: reporting functionality
V: version control
E:
D: diagram comparison
S: structure to store and find processes
A good BPM software solution supports PM with what functionalities - explain them?
- A central object repository for reusing the same business terms across all processes
- Collaboration / commenting features to get feedback and collaborate on processes
- Functionality to capture additional information on processes and tasks, like risks & controls.
- A reporting functionality, which aggregates all information on selected processes
- A version control of processes if changes need to be reversed
- A diagram comparison (As-Is vs. To-Be comparison)
- A (folder) structure to store and find processes
What are the 3 business areas a good BPM can help with?
- Process Improvement
- Process Transparency
- Process Implementation
Describe Process Improvement
Improvements need to be evaluated and changes need to be planned and prepared.
BPM helps to:
- Identify pain points and tasks in a process that require improvement
- Identify the right stakeholders of a process and evaluate areas for improvements together
- Prepare the change / training for process participants
Describe Process Transparency
Employees can carry out process, if they are documented and accessible, and readable in an easy and effective way.
BPM helps to:
- Model and design processes in such a way, that all relevant information can be grasped at a glance
- Structure processes
- Provide a drill-down navigation from the value chain to the actual process for employee
Describe Process Implementation
For the implementation the business processes need to be transparently documented first. They are always performed in an end-to-end context.
BPM helps to:
- Implement processes into the company process structure (value chain)
- Publish them to all internal employees (in a process portal, like SAP Signavio Process Collaboration Hub
- Automate tasks / processes which have been done manually before
Acronym for the top 7 benefits of BPM?
ATTEEMPt
Agility
Technology Integration
Transparency & Compliance
Efficiency & Reduced Risks
Employee Satisfaction
Measurability
Productivity
T
(7 benefits of BPM, ATTEEMPt) - explain A
Agility - The design of processes is quite flexible. Based on necessary changes to adjust to market needs, the impacted processes can be identified quickly due to a high process transparency.
(7 benefits of BPM, ATTEEMPt) - explain T (both)
Technology Integration - integrating systems applications and processes along with applications to accomplish the overall process goals
Transparency & Compliance - BPM ensures that organizations can implement regulatory requirements quickly. Compliance can be integrated easily into the process lifecycle, as visualized processes also reveal potential (or uncovered) risks.
(7 benefits of BPM, ATTEEMPt) - explain E (both)
Efficiency & Reduced Risks - visibility of processes allows focusing on inefficiencies. This includes also checking uncovered risks and controls on certain tasks in a process - and adding them where necessary
Employee Satisfaction - BPM allows employees to focus 100% on their work as process automation cuts down a lot of repetitive work and makes it easier to access information.
(7 benefits of BPM, ATTEEMPt) - explain M
Due to its end-to-end process focus, processes can be compared to an expected result. This helps to streamline and quantify how well a process supports the operational business.
(7 benefits of BPM, ATTEEMPt) - explain P
Productivity - Process improvements like removal of bottlenecks, parallel processing and elimination of redundant steps can be easily achieved with BPM.
