*Defining Business Process Management

Question 1

BPM means?

Answer 1

Business Process Management

Question 2

Overall goal of BPM?

Answer 2

improve business performance

Question 3

What is the acronym for 6 goals of BPM?

Answer 3

MMEDDiC

Question 4

6 goals of BPM: (MMEDDiC)

Answer 4

• Measure processes (e.g. cycle times, costs, other KPIs)
• Monitor and control processes (e.g. automated and non-automated execution)
• Execute processes (e.g. by systems or employees)
• Design processes (visualize tasks, decisions and responsibilities)
• Document processes (e.g. by creating a handbook)
• Capture relevant process information (e.g. through interviews)

Question 5

With regards to end-to-end PM - what does BPM enable companies to do?

Answer 5

applying a process-oriented management perspective on processes, but put them into an ‘end-to-end’ focus

Question 6

What is the common purpose for ensuring all operations in a BP work together well?

Answer 6

meeting customer needs and demands

Question 7

Examples of E2E PM

Answer 7

customer inquiry, delivery of a product or the provision of a service.

Question 8

What is the point of a Three-Level Focus of BPM ?

Answer 8

To ensure companies’ strategy is efficiently executed

Question 9

what are the Three-Level Focus of BPM (on processes)

Answer 9

• Technical Level
• Operational Level
• Strategic Level

Question 10

What do they focus on in the Technical focus level

Answer 10

• the Systems ability to support BPM
• the process modeling software when designing their business processes
• helping provide analytics and insights to process implementation

Question 11

Explain the Operational focus level

Answer 11

Deliver comprehensive insight into the specific processes in the organization plus focuses on tasks and decisions by defined responsibilities

Question 12

Explain the Strategic focus level

Answer 12

• alignment and achievement of company goals
• This makes it easier to decide on future investments and adapt to market change

Question 13

What is the acronym for the functionalities that are provided in a a good BPM software solution?

Answer 13

CCARVeDS

C: central object repository
C: Collaboration / commenting feature
A: additional information capture
R: reporting functionality
V: version control
E:
D: diagram comparison
S: structure to store and find processes

Question 14

A good BPM software solution supports PM with what functionalities - explain them?

Answer 14

• A central object repository for reusing the same business terms across all processes
• Collaboration / commenting features to get feedback and collaborate on processes
• Functionality to capture additional information on processes and tasks, like risks & controls.
• A reporting functionality, which aggregates all information on selected processes
• A version control of processes if changes need to be reversed
• A diagram comparison (As-Is vs. To-Be comparison)
• A (folder) structure to store and find processes

Question 15

What are the 3 business areas a good BPM can help with?

Answer 15

• Process Improvement
• Process Transparency
• Process Implementation

Question 16

Describe Process Improvement

Answer 16

Improvements need to be evaluated and changes need to be planned and prepared.

BPM helps to:
- Identify pain points and tasks in a process that require improvement
- Identify the right stakeholders of a process and evaluate areas for improvements together
- Prepare the change / training for process participants

Question 17

Describe Process Transparency

Answer 17

Employees can carry out process, if they are documented and accessible, and readable in an easy and effective way.

BPM helps to:

• Model and design processes in such a way, that all relevant information can be grasped at a glance
• Structure processes
• Provide a drill-down navigation from the value chain to the actual process for employee

Question 18

Describe Process Implementation

Answer 18

For the implementation the business processes need to be transparently documented first. They are always performed in an end-to-end context.

BPM helps to:
- Implement processes into the company process structure (value chain)
- Publish them to all internal employees (in a process portal, like SAP Signavio Process Collaboration Hub
- Automate tasks / processes which have been done manually before

Question 19

Acronym for the top 7 benefits of BPM?

Answer 19

ATTEEMPt

Agility
Technology Integration
Transparency & Compliance
Efficiency & Reduced Risks
Employee Satisfaction
Measurability
Productivity
T

Question 20

(7 benefits of BPM, ATTEEMPt) - explain A

Answer 20

Agility - The design of processes is quite flexible. Based on necessary changes to adjust to market needs, the impacted processes can be identified quickly due to a high process transparency.

Question 21

(7 benefits of BPM, ATTEEMPt) - explain T (both)

Answer 21

Technology Integration - integrating systems applications and processes along with applications to accomplish the overall process goals

Transparency & Compliance - BPM ensures that organizations can implement regulatory requirements quickly. Compliance can be integrated easily into the process lifecycle, as visualized processes also reveal potential (or uncovered) risks.

Question 22

(7 benefits of BPM, ATTEEMPt) - explain E (both)

Answer 22

Efficiency & Reduced Risks - visibility of processes allows focusing on inefficiencies. This includes also checking uncovered risks and controls on certain tasks in a process - and adding them where necessary

Employee Satisfaction - BPM allows employees to focus 100% on their work as process automation cuts down a lot of repetitive work and makes it easier to access information.

Question 23

(7 benefits of BPM, ATTEEMPt) - explain M

Answer 23

Due to its end-to-end process focus, processes can be compared to an expected result. This helps to streamline and quantify how well a process supports the operational business.

Question 24

(7 benefits of BPM, ATTEEMPt) - explain P

Answer 24

Productivity - Process improvements like removal of bottlenecks, parallel processing and elimination of redundant steps can be easily achieved with BPM.