Define human services

Question 1

Human services provides:

Answer 1

Interdisciplinary education and services to client. These services help clients meet basic needs & can help with remediation of difficulties.

Question 2

Human service practitioners organize:

Answer 2

Activities that help people with healthcare issues, mental health conditions (including those who are mentally disabled or challenged), social welfare, childcare, criminal justice, housing and homeless issues, addictions, crisis intervention, & education.

Question 3

Human services practitioners meet human needs by:

Answer 3

Using interdisciplinary knowledge & focusing on prevention and remediation of difficulties.

Question 4

Human services workers arrive to:

Answer 4

Improve the quality of life of service populations. Improved delivery systems, accessibility, accountability, and coordination, of services with other professionals & agencies is promoted.

Question 5

According to some authors in the field, any service that helps individuals who are experiencing difficulties or stress could be categorized as:

Answer 5

Human services

Question 6

In 1969, the Southern Regional Education Board (SREB) identified _________ for human service practitioners.

Answer 6

13 roles

Question 7

One role of a human services practitioner is outreach worker who might:

Answer 7

Visit the client in his or her home or in the community, rather than in his or her office.

Question 8

Another human services role is a broker, who helps:

Answer 8

Find services for clients and makes referrals.

Question 9

Another human services role is an advocate, who:

Answer 9

Champions clients’ rights and defends causes.

Question 10

Another human services role is an evaluator, who:

Answer 10

Assesses programs and helps ensure accountability.

Question 11

Another human services role is a teacher/educator, who:

Answer 11

Didactic and tutors, mentors and even models new behavior for the clients.

Question 12

Another role is the behavior changer, who:

Answer 12

Uses behavior modification, counseling, or psychotherapy—if qualified—to assist clients.

Question 13

Another role is a mobilizer, who:

Answer 13

Organizes client and community support to provide needed services.

Question 14

Another role is a consultant, who:

Answer 14

Offers support and guidance, and imparts info to help other professionals, as well as agencies and community organizations, meet the needs to help them solve problems.

Question 15

Another role is a community planner, who:

Answer 15

Designs, implements, and organizes new programs.

Question 16

Another role is a caregiver, who:

Answer 16

Provides direct encouragement and hope to clients.

Question 17

Another role is a data manager, who:

Answer 17

Uses data and statistics to create a plan, program, or agency, or to evaluate these entities.

Question 18

Another role is an administrator, who:

Answer 18

Supervises workers and programs.

Question 19

Another role is an assistant to specialists, who:

Answer 19

Works as an aide or an assistant to a specialist.

Question 20

Historically, the need for human services workers increased after:

Answer 20

President Lyndon Baines Johnson delivered his War on Poverty speech in January, 1964 for the state of the Union address.

Question 21

Programs the evolved from Johnson’s presentation were later dubbed:

Answer 21

The Great Society Programs.

Question 22

The Great Society Programs include:

Answer 22

• Medicaid: healthcare for the poor
• Medicare: healthcare for the elderly
• WIC (Women, Infants, and Children): services for moms with newborns
• Job Corps: employment services for young adults
• Head Start: preschool services
• Peace Corps: helping the poor throughout the world
• VISTA (Volunteers in Service to America): similar to the Peace Corps, but focused on poverty stricken areas in the US.

Question 23

The Great Society Programs were coordinated by the:

Answer 23

Office of Economic Opportunity (OEO).

Question 24

The professional organization for human services practitioner:

Answer 24

The National Organization for Human Services (NOHS)

Question 25

The NOHS was deemed the:

Answer 25

National Organization for Human Services Education (NOHSE) until 2005, when the “E” was removed from the name.

Question 26

Many human services workers are generalists or practice the generalist intervention model (GIM), this means:

Answer 26

They don’t specialize in a single are and, thus, could conceivably be involved with and situation or problem.

Question 27

Helpers of the GIM need eclectic knowledge which means:

Answer 27

A broad range of knowledge and skills from a variety of areas.

Question 28

A specialist would work with:

Answer 28

A specific type of client, such as autistic children or persons who are addicted to gambling. They would need knowledge in their specialty area.

Question 29

Many human services professionals are considered:

Answer 29

Case managers

Question 30

A case manager:

Answer 30

Helps a client or family with multiple problems and, thus, he or she coordinates services with other practitioners, agencies, and organizations.

Question 31

A helper’s expertise is known as:

Answer 31

Competence

Question 32

A culturally competent helper can:

Answer 32

Accepts attitudes, beliefs, and customs that are different then her own.

Question 33

The culturally competent practitioner has a:

Answer 33

Knowledge of the culture, so he can interview and help a diverse range of clients.

Question 34

In order to be a culturally competent helper:

Answer 34

The helper must understand what the client’s really saying.

Question 35

Disparity has occurred when:

Answer 35

A group of people doesn’t receive the same treatment as another group when necessary.

Question 36

Human services workers abide by the principle of nonmaleficence, which means:

Answer 36

Do no harm.

Question 37

Workers also practice beneficence, or:

Answer 37

Doing what’s best for the good of society.

Question 38

Practitioners uphold fidelity, which means:

Answer 38

To maintain trust and veracity (truthful and accurate). You’re always honest and genuine with your clients.

Question 39

Ethical codes, ethical guidelines, and ethical standards give workers:

Answer 39

I do about what’s good and what’s bad in terms of behavior.

Question 40

Notes authors Gerald Corey, Marianne Corey, and Patrick Callahan suggest:

Answer 40

8 steps for dealing with an ethical dilemma.

Question 41

An ethical dilemma is:

Answer 41

A situation where the human services worker must decide upon a course of action to uphold ethical standards or guidelines.

Question 42

The 8 steps for dealing with an ethical dilemma:

Answer 42

1. Identify the problem
2. Identify the potential issues involved.
3. Review relevant ethical guidelines.
4. Know relevant laws and regulations.
5. Obtain consultation. (A colleague or supervisor can be helpful.)
6. Consider possible and probable courses of action.
7. Enumerate the consequences (positive and negative) of each possible course of action.
8. Decide on what appears for the best course of action.

Question 43

Ethics suggests it’s best of human services workers refrain from:

Answer 43

Dual relationships (also called multiple relationships) with clients.

Question 44

A dual relationship would be:

Answer 44

Any other relationship that does beyond the human services worker/client relationships.

Question 45

A worker who has multiple relationships has:

Answer 45

Boundary issues with the client.

Question 46

Keep you’re relationship with your client professional and set limits to avoid:

Answer 46

Boundary issues

Question 47

Common examples of retaining professional boundaries include:

Answer 47

Refraining from giving your clients your home phone or personal cell number, and declining to buy cookies to support their children’s sports teams or scout troops. Don’t give them money or make loans.

Question 48

Dual relationships get in the way of:

Answer 48

Objectivity

Question 49

It is always deemed unethical to:

Answer 49

Have a sexual or romantic relationship with a current client or his or her family member.

Question 50

If you know the client from a previous relationship, you should:

Answer 50

Discuss this with your agency or practicum supervisor to decide how you should proceed.

Question 51

Informed consent is an:

Answer 51

Important factor in ethical behavior.

Question 52

A client is given the necessary information (including the risks and benefits) to:

Answer 52

Consent to the assessment, treatment, research program, intervention, or follow-up services.

Question 53

Impaired professionals ethically should:

Answer 53

Refrain from practice.

Question 54

Forensic human services takes place when:

Answer 54

Practitioners work with the legal system in civil or criminal matters.

Question 55

Workers who suffer from burnout will have a:

Answer 55

Degree of emotional exhaustion and a negative attitude towards clients. It’s difficult for these workers to be empathic. They will miss work more, may come late and leave early, and do less for their clients and their jobs.

Question 56

Secondary or vicarious burnout can be the result of:

Answer 56

Working with another person (or persons) experiencing trauma.

Question 57

Sharing thoughts and feelings about stress and burnout with:

Answer 57

Your supervisor, mentor, colleagues, or with a professional counselor can help.

Question 58

Some authors suggest that a ________________________ can be beneficial.

Answer 58

Good sense of humor and cognitive behavioral therapy.

Question 59

Safety risks can:

Answer 59

Increase the worker’s stress level.

Question 60

_______________ directed toward a worker is more apt to occur in the office than in the field or during a home visit.

Answer 60

Physical violence.

Question 61

If you make a _______ and your client is using drugs, alcohol, or had uncontrolled animals, don’t __________________.

Answer 61

Home visit (HV); stay to conduct your session.

Question 62

Some experts rank __________ as the most common type of safety risk.

Answer 62

Verbal abuse.

Question 63

Clients sometimes receive a _________ (or label) based on their symptoms and behaviors from a book called the ________________________ which is published but the American Psychiatric Association.

Answer 63

Diagnosis; DSM (Diagnostic and Statistical Manual of Mental Disorders)

Question 64

Unless a human services practitioner is also licensed as a _________________________, he or she would generally not be qualified to diagnose clients.

Answer 64

Psychiatrist, psychologist, social worker, or counselor

Question 65

A client must sport a diagnosis to:

Answer 65

Receive payments from an insurance or managed care firm.

Question 66

When a client has two or more psychological or medical conditions at the same time, such as alcoholism and PTSD, we:

Answer 66

Refer to the situation as comorbidity.

Question 67

If a client has JUST two conditions, the term:

Answer 67

Dual diagnosis can be employed.

Question 68

Human services practitioners favor evidence-based practice (EBP), also called evidence based treatment (EBT), where the:

Answer 68

Assessment, interventions, and decisions are dictated by the best science studies and findings in our field.

Question 69

Psychiatrists are medical doctors who use:

Answer 69

Psychopharmacology (medications) to help clients. They can also hospitalize clients and perform electroconvulsive shock therapy (ECT).

Question 70

Popular mental health medicines include:

Answer 70

anti-anxiety drugs (for anxiety or fear), antidepressants ( for depression and mood disorders), and antipsychotics (for psychotic conditions where the client doesn’t have a good grasp of reality.)

Question 71

Interdisciplinary team:

Answer 71

When a team of experts from different fields (a psychiatrist, pastoral counselor, psychologist, teacher, social worker, and human services practitioner) help to solve a client’s problem.

Question 72

E-treatment, cyber-treatment or online human services:

Answer 72

When human services is provided online or electronically.

Question 73

Nosology:

Answer 73

The science of classifying mental or physical disorders or diseases.

Question 74

The DSM is a book of:

Answer 74

Nosology.

Question 75

Some of the most common mental health disorders are:

Answer 75

• depression (also a dubbed mood disorder or dysphoria/dysphoric condition)
• anxiety
• psychosis (not being in touch with reality)
• addiction
• eating disorders

Question 76

Occurs when an individual restricts food intake due to distorted body image issues and a fear of gaining weight:

Answer 76

Anorexia or anorexia nervosa. It’s more common in females than males.

Question 77

Expressed by binging (eating excessive amounts of food) and purging (trying to eliminate the food from the body using laxatives, vomiting, diuretics, extreme exercise, or other unhealthy practices):

Answer 77

Bulimia or bulimia nervosa. Most bulimics are female and in the normal weight range.

Question 78

The old DSM included a _______________, scale—the new DSM 5 has dropped this practice.

Answer 78

Global Assessment Functioning or GAF.

Question 79

The GAF scale rated:

Answer 79

The client’s highest level of functioning in the year prior to the interview. The scale went from 0 (basically highly suicidal or otherwise seriously impaired) to 100 (an absence of symptoms).