DEF TACT: Rapport Building And Mediation Flashcards
1
Q
T.A.G.S Models
What does T stand for
A
Target
“Where do you want to go”
2
Q
T.A.G.S Models
What does A stand for ?
A
Assess:
“Why aren’t you there?”
3
Q
T.A.G.S Models
What does G stand for
A
Generate options
“How are you going to get there?”
4
Q
T.A.G.S Models
What does S stand for?
A
Solutions
“What is the best option?”
5
Q
Name four rapport building techniques
A
- Uncommonly attentive
- Courteous and respectful
- Find common grounds
- Sharing information
6
Q
Define Rapport
A
The harmonious, empathetic or sympathetic relation or connection to another person
