deck_17125484 Flashcards

1
Q

The best way to handle the slow/methodical kind of customer is to:

A

Summarize benefits

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2
Q

One flaw of the matrix structure is that:

A

It violates the unity of command principle (that only one person should be answered to)

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3
Q

A data-collection method to obtain product information during the Point of Sales:

A

Volume-tracking scanner

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4
Q

Legal procedures ensure every party receives:

A

Consistent treatment

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5
Q

The goal of amplified word-of-mouth is:

A

Providing information for activists to share with others

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6
Q

The process to enter marketing data into a computer for analysis:

A

Keyboarding

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7
Q

Overcharging for small items at POS is:

A

Scanner fraud

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8
Q

A purpose of the competitive bidding process:

A

Obtaining lower prices from bidders

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9
Q

Good way to organize financial goals:

A

Assign goals to general categories

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10
Q

Simple written report delivered to employees

A

Memorandum

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11
Q

Why create a written plan for a marketing research project?

A

Keeps it on track

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12
Q

Loss leader pricing might be illegal

A

if the price is lower than the cost

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13
Q

In a casual interview, the follow-up email should be

A

formal

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14
Q

Journalizing a business’s income and expenditure when they happen, even if no money has changed hands yet, is a ___ accounting method

A

accrual

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15
Q

Trade associations form to

A

find solutions to common problems

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16
Q

When filing a tort against a business, the plaintiff must establish that the defendant

A

breached the duty of care

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17
Q

A department store’s own brands are

A

distributor brands

18
Q

The first step in leading change is

A

showing why the change is needed

19
Q

A bottle of shampoo has a ___ channel of distribution

A

long

20
Q

Concurrent engineering

A

is a method of designing and developing products, in which the different stages run simultaneously, rather than consecutively.

21
Q

Forcing intermediaries to enter into tying agreements is a violation of

A

antitrust laws

22
Q

A benefit of whole life insurance:

A

policy holder can borrow policy’s whole cash value

23
Q

Consensus generally means

A

members did not vote

24
Q

What must take place within a channel of distribution?

A

Product promotion

25
Q

Sample design that draws data from expert knowledge:

A

judgement sampling

26
Q

Sugging is to:

A

sell or attempt to sell a product under the guise of conducting market research.

27
Q

What phase of the economic cycle did the USA experience in the 1930s?

A

Contraction

28
Q

RFID stores product info on a chip attached to

A

a box or container

29
Q

A 401(k) is an example of a

A

defined contribution plan

30
Q

Marketers who work in marketing operations need

A

analytical skills

31
Q

A salesperson finds firsthand product information

A

from the customer

32
Q

A common barrier to technology use in channel management is

A

the overwhelming number of options

33
Q

Likert rating scales

A

a rating system used to measure people’s attitudes, opinions, or perceptions

34
Q

Product class refers to

A

a group of products that are homogeneous or generally considered as substitutes for each other

35
Q

Idea generating technique that uses programmed thinking?

A

Attribute listing

36
Q

Persuasive message that a business writes:

A

collection letter

37
Q

Market researcher should discard erroneous questionnaires if ___ are low

A

unsatisfactory responses

38
Q

Gross profit =

A

revenue - cogs

39
Q

Substantial injury involves __ harm

A

monetary

40
Q

__ is used to promote the whole company

A

advertising

41
Q

Total number of members in a channel is

A

channel length

42
Q

A promissory note is a

A

documented promise to repay borrowed money