Deck1 Flashcards
configuration of resources, created by an organization, that will potentially be valuable for their customers
product
a person or group of people that have its own functions with responsibilities, authorities, and relationships to achieve its objectives
organization
role that defines the requirements for a service and takes responsibility for the outcomes of service consumption
customer
role that uses services
user
role that authorizes budget for service consumption; or organization or individual that provides financial or other support for an initiative
sponsor
a set of specialized organizational capabilities for enabling value for customers in the form of services
service management
means of enabling value co-creation by facilitating outcomes that customers want to achieve without customer having to manage specific costs and risks
service
perceived benefits, usefulness, and importance of something
value
result for a stakeholder enabled by one or more outputs
outcome
tangible of intangible deliverable of an activity
output
amount of money spent on a specific activity or resource
cost
a possible event that could cause harm or loss, or make it more difficult to achieve objectives (uncertainty of outcome)
risk
have the ownership transferred to a consumer
goods
does not have ownership transferred to a consumer
access
are performed by the provider to address a consumer need
actions
