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9L0 3023 Review > Deck 2 > Flashcards

Deck 2 Flashcards

1
Q

Run system diagnostics in Activity Monitor on Mac

A

In the Activity Monitor app on your Mac, click the “System diagnostics options” pop-up menu (or use the Touch Bar), then choose one of the following:
Sample Process: Creates a report on a selected process over a period of 3 seconds.

Spindump: Creates a report for unresponsive apps that were terminated using force quit.

System Diagnostics: Creates a report based on different logs on your Mac.

Spotlight Diagnostics: Creates a report based on all the processes running on your Mac.

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2
Q

Which two are required to use passkeys on iPhone?

A
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3
Q

Which three things happen to Shared albums in Photos when Lockdown Mode
is turned on for iPhone?

A
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4
Q

How should you set a reminder when you want to reply to an email later on
your iPhone?

A
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5
Q

Which two Mac applications can you use to update or restore an iOS device
that’s in recovery mode?

A
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6
Q

Which of these devices support Activation Lock? (select all that apply)

A
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7
Q

FYI

A
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8
Q

In the Console app, what type of log message is indicated by the
following dot colors:
-Red:
-Yellow:
-Dark gray:
-Light gray:

A
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9
Q

What steps should you take if your iPhone 8 or later has a black
or frozen screen?

A
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10
Q

What steps should you take if your USB-C power adapter isn’t
charging your Mac laptop?

A
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11
Q

Which iPad models are compatible with MDM
solutions?

A
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12
Q

What iPad models is Shared iPad compatible
with?

A
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13
Q

Which Mac devices have Apple Silicon (aka
М1)?

A
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14
Q

Which Mac devices have the Apple T2
Security Chip?

A
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15
Q

What devices is iPadOS compatible with?

A
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16
Q

What devices is iOS 16 compatible with?

A
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17
Q

What Macs can run macOS Ventura?

A
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18
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27
Q

Select 3.
What are the ways to safely prepare a MacBook Pro (15-inch,
2017) to be sold?

A

A, B & D

A. Erase all contents and settings from System Settings.
B. Erase SSD/Disk from RecoveryOS and reinstall macos.
C. Using the ‘startosinstall -eraseinstall’ command in the terminal
from within macOS
D. Boot from bootable USB Stick with macOS installer, Erase
SSD/Disk and reinstall macOS
E. Create a new generic administrator account, delete other
users and their homefolders, perform ‘sudo rm
/var/db/.applesetupdone’ and reboot the Mac

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28
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29
Q

What can you do with the Apple Support App on iOS/iPadOS?

A. Report a bug
B. Reset Apple ID Passwords
C. Chat with Apple Support
D. View Log Files
E. See used Apple Services
F. See warranty info for all associated Apple Devices.

A

B. Reset Apple ID Passwords
C. Chat with Apple Support
E. See used Apple Services
F. See warranty info for all associated Apple Devices.

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74
Q

Which connection option requires a Personal Hotspot
password?
A. USB
в. Wi-Fi
C. Instant Hotspot

A

в. Wi-Fi
Wi-Fi requires the Personal Hotspot Wi-Fi
password.

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98
Q

Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?
D
A. During the first user’s password creation
B. During user creation
C. At first user login on the Mac
D. During the first macOS boot sequence
E. After erase content and setting

A

A. During the first user’s password creation
B. During user creation
C. At first user login on the Mac

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99
Q

“Which type of backup works with a currently setup iPhone or
iPad?
A. Device mirroring
В. iCloud backup
С. Мас backup

A

С. Мас backup

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100
Q

About Startup Security Utility on a Mac with the Apple T2 Security Chip

A
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101
Q

How do I view activity log on Mac?

A

View activities in Console on Mac
In the Console app on your Mac, click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, click Start in the toolbar.
Do any of the following: View the log messages for an activity: Select an activity.

102
Q

How many devices can be part of Universal Control?

A

Use a single keyboard and mouse between Mac and iPad. Use the keyboard, mouse, or trackpad of your Mac to control up to two other nearby Mac or iPad devices, and work seamlessly between them.

103
Q

What is needed to share a Numbers iCloud document on an iPad or iPhone?

A

To collaborate on a shared spreadsheet, you and the people you share with need any of the following: A Mac with macOS 13.0 or later and Numbers 13.2 or later. An iPhone with iOS 16.0 or later and Numbers 13.2 or later. An iPad with iPadOS 16.0 or later and Numbers 13.2 or later.

104
Q

Focus Filters

A

https://support.apple.com/guide/mac-help/set-up-a-focus-to-stay-on-task-mchl613dc43f/mac#:~:text=Add%20a%20Focus%20filter%20to,re%20using%20the%20Personal%20Focus.

105
Q

If your iPad still won’t charge, try these tips
* Use a different power adapter or a different charging cable. If you don’t have those, contact Apple Support.
* Make sure that your iPad isn’t too hot or too cold. Learn about keeping your iPad within acceptable operating temperatures.
* Force restart your iPad:
* For an iPad without a Home button: Press and quickly release the volumebutton closest to the top button. Press and quickly release the volumebutton farthest from the top button. Press and hold the top button until your iPadrestarts.

* For an iPad with a Home button: Press and hold both the top (or side) button and the Home button until you see the Apple logo.


A
106
Q

Reset your Network Settings

A

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before

107
Q

Settings > Privacy & Security > Lockdown Mode

When Lockdown Mode is enabled, some apps and features will function differently, including:

A

Messages - Most message attachment types are blocked, other than certain images, video, and audio. Some features, such as links and link previews, are unavailable.
* Web browsing - Certain complex web technologies are blocked, which might cause some websites to load more slowly or not operate correctly. In addition, web fonts might not be displayed, and images might be replaced with a missing image icon.
* FaceTime - Incoming FaceTime calls are blocked unless you have previously called that person or contact.
* Apple services - Incoming invitations for Apple services, such as invitations to manage a home in the Home app, are blocked unless you have previously invited that person.
* Shared Albums - Shared albums are removed from the Photos app, and new Shared Album invitations are blocked. You can still view these shared albums on other devices that don’t have Lockdown Mode enabled. When you turn off Lockdown Mode, you need to turn Shared Albums on again in your device settings.
* Device connections - To connect youriPhone or iPad to anaccessory or another computer, the device needs to be unlocked. To connect your Mac laptop with Apple

108
Q

To unlock the iPhone before it gets completely locked out, you get 10 attempts to unlock with a passcode. No matter how agitated you’re, if you have entered 4-8 wrong passcodes, you’ll have to wait for 1-5 minutes. Whereas for 9 wrong attempts, 1 hour will render you the chance of attempting another try.

A

You can only reach the “Security Lockout” screen if you have an active cellular or Wi-Fi connection and previously enabled Find My on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device.

109
Q

How do I lock my iPhone?

A

5 Taps of side button to get to lock screen

Or volume down and side button - hold

110
Q

If your iPhone won’t turn on or is frozen

A

https://support.apple.com/en-us/HT201412

111
Q

If an alert says that your accessory isn’t supported or certified
These alerts can appear for a few reasons:
* Your iOS device might have a dirty or damaged charging port
* Your charging accessory is defective, damaged, or isn’t Apple-certified
* YourUSB charger isn’t designed to charge devices

A

Follow these steps:
1 Remove any debris from the charging port on the bottom of your device.
2 Restart youriPhoneoriPod touch.
3 Try a different USB cable or charger.
4 Make sure that you have the latest version of iOS.
5 Contact Apple Support toset up service.

112
Q

Which four iPad models support Shared iPad?

A. iPad mini 4th generation or later

B. iPad 4th generation or later

C. iPad 5th generation or later

D. All iPad Pro models

E. All iPad Air models

F. iPad Air 2 or later

A

A. iPad mini 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
F. iPad Air 2 or later

Shared iPad requires a mobile device management
(MDM) solution and Managed Apple IDs that are issued and owned by the organization. Users with a Managed Apple ID can then sign in to Shared iPad, which is owned by the organization. Devices must have at least 32 GB of storage and be supervised.

Note: Managed Apple IDs don’t support Family
Sharing.

113
Q

Nisha is experiencing odd behavior with a custom app on her iPad.

Which steps should you use to generate a sysdiagnose?

A

A. Reproduce the issue, then immediately turn on debug logging.
B. Reproduce the issue, press and hold the top volume button, and wait for her device to vibrate.
C. Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds.
D. Reproduce the issue, then simultaneously press and release the bottom volume button and the side (or top) button for 1 to 1.5 seconds.

114
Q

OTT
Check your headphone level while you listen
While using headphones with iPad, you can use Hearing in Control Center to check their current decibel level. AirPods, EarPods, and many other wired and wireless headphones are compatible with Hearing in Control Center.

A

Go to Settings > Control Center, then add Hearing.
Connect your headphones, then play audio.
Open Control Center, then tap the Hearing Devices button.

115
Q

OTT
“Find My” Note:

Can’t locate your device?

A

You might not have Find My turned on.
If you’re using the Find My app, you can’t see your device’s location if more than seven days have passed since its last location was sent to Apple.
If you’re using iCloud.com/find, you can’t see your device’s location if it’s powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple.

116
Q

You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:

A

You just restarted your device
Your fingerprint isn’t recognized five times in a row
You haven’t unlocked your device in more than 48 hours
You just enrolled or deleted fingerprints
You’re trying to open Touch ID & Passcode in the Settings menu
You used Emergency SOS.

117
Q

OTT
Touch ID Sensor Locations

A

The Touch ID sensor is either in the Home button or—on iPad mini (6th generation) and iPad Air (4th and 5th generation)—the top button.

118
Q

If Face ID isn’t working on your iPhone or iPad ProCheck for updates
Check your Face ID settings

A

Check that nothing is covering the TrueDepth camera
Make sure that your face isn’t blocked
Make sure that you’re facing the TrueDepth camera
Restart your device
Add an alternate appearance
Reset Face ID
Get service

119
Q

OTT
Manage FileVault with mobile device management

A

macOS 10.15 introduced a new feature—Bootstrap Token—to help with granting a secure token to both mobile accounts and the optional device enrollment-created administrator account (“managed administrator”). In macOS 11, a bootstrap token can grant a secure token to any user logging in to a Mac computer, including local user accounts. Using the Bootstrap Token feature of macOS 10.15 or later requires:
Mac enrollment in MDM using Apple School Manager or Apple Business Manager, which makes the Mac supervised
MDM vendor support
In macOS 10.15.4 or later, a bootstrap token is generated and escrowed to MDM on the first login by any user who is Secure Token–enabled if the MDM solution supports the feature. A bootstrap token can also be generated and escrowed to MDM using the profiles command-line tool, if needed.
In macOS 11, a bootstrap token may also be used for more than just granting secure token to user accounts. On a Mac with Apple silicon, a bootstrap token, if available, can be used to authorize the installation of both kernel extensions and software updates when managed using MDM.

120
Q

How to Revive an iPhone, iPad, or Apple TV in Apple Configurator

A

In Apple Configurator , select one or more devices.
Do one of the following:
Choose Actions > Advanced > Revive Device.
Control-click the selected devices, and choose Advanced > Revive Device.

121
Q

Press and hold the Option key, click the Wi-Fi status icon in the menu bar, then choose Open Wireless Diagnostics.

A

Wireless Diagnostics also generates a compressed file that contains details that may be useful to your network administrator, service provider, or IT support person.
The file is saved in the folder /var/tmp. The filename starts with WirelessDiagnostics and ends with .tar.gz.
To locate the file, click the Finder icon in the Dock, choose Go > Go to Folder, type /var/tmp, then press the Return key to open the folder that contains the diagnostics file.

122
Q

Bonjour In A Hostile Environment

A

In wireless environments, WPA2-PSK or better encryption should be used to ensure only trusted parties are active on the network. In open network environments (e.g., Wi-Fi hotspots) administrators should implement appropriate mitigations.
These mitigations might include:
advertising services using unicast Wide-Area Bonjour, configured manually or automatically using one of the emerging Bonjour Hybrid Proxy gateway products; or
using other Bonjour gateway products available from Wi-Fi access point vendors.

123
Q

In the Activity Monitor app on your Mac, click the “System diagnostics options” pop-up menu (or use the Touch Bar), then choose one of the following:

A

Sample Process: Creates a report on a selected process over a period of 3 seconds.
Spindump: Creates a report for unresponsive apps that were terminated using force quit.
System Diagnostics: Creates a report based on different logs on your Mac.
Spotlight Diagnostics: Creates a report based on all the processes running on your Mac.

124
Q

If you have iOS 10.3 or later, go to Settings > Privacy, scroll down, and tap Analytics or Analytics & Improvements. Then tap Share iPhone & Watch Analytics.

A
125
Q

f you don’t see the Cache tab in the Activity Monitor window,

A

If you don’t see the Cache tab in the Activity Monitor window, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.) Click Sharing on the right, then turn on Content Caching. After that, quit and then reopen Activity Monitor to view Cache information.
To see data served for a particular period of time, click the pop-up menu at the bottom of the window, then choose a time period.

126
Q

Esim - What you need to know.

A

An iPhone XS, iPhone XS Max, iPhone XR, or later
A wireless carrier or worldwide service provider that supports eSIM
Your new iPhone needs to be connected to a Wi-Fi network.*

127
Q

If you see No Service, Searching, or SOS on your iPhone or iPad
If you see SOS or “SOS only” in the status bar, your device can still make emergency calls

A

ou see No Service, Searching, or SOS on your iPhone or iPad
If you see SOS or “SOS only” in the status bar, your device can still make emergency calls.

Check your coverage area
Make sure that you’re in an area with cellular network coverage.
Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you’re using an iPad, you might see Settings > Cellular Data.
If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
Top part of an iPhone screen showing cellular settings

  1. Update your iPhone or iPad to thelatest version of iOS or iPadOS.
  2. Go to Settings > Cellular. Then:
    • For iPhone, tap Cellular Data Options, then turn on Enable LTE.
    • For iPad, turn on LTE.

Restart your iPhone or iPad
Restart your device. If you’re not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

Check for a Carrier Settings update
Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.

Turn your cellular line off and back on
Go to Settings > Cellular and check to see if your cellular line is turned on.

Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.

Contact your carrier

128
Q

How do you turn on headphone safety in iOS

A

Settings> Sound&Haptics>Headphone Safety> Turn On To REduce Loud Sounds

129
Q

When is Passcode Needed To Log In To iOS

A
  • After a restart
  • fingerprint not recognized 5 x’s
  • not unlocked for 48 hours
  • adding a fingerprint
  • Emergency SOS was used
130
Q

Where is Touch ID Sensor on Select iPads

A
  • Top Button iPad Mini 6th Gen
  • iPad Air 4th & 5th Gen
131
Q

How many fingerprints are allowed on Mac

A

3 prints per account
5 across system

132
Q

Where is Find My on an iOS device?

A

Settings>Name>FindMyiPhone.
-find my iPhone
- find my network
- send last location

133
Q

Where is Find My on an Mac device?

A

System Settings>Name>iCloud>Find My

also Privacy & Security >Location Services > Find My

134
Q

Ultra wide band
What is the UWB in Apple
UWB is the foundation of tracking tags like Apple’s AirTag and Samsung’s SmartTag Plus,
In a few cases, like the like the BMW ix, UWB lets you unlock your car as you approach with your phone, and it should let you do so with your home’s front door, too.
Airplane Mode disables UWB

A
135
Q

Start up your computer in macOS Recovery and pair Bluetooth input devices
Press the power button three times.
Note: Each press of the power button needs to be made within 1 second after the previous press. If you press the power button too fast it won’t register because rapid presses are reserved for other purposes, such as VoiceOver.

A

Use Bluetooth Setup Assistant to pair your Bluetooth accessories with your Mac.
Note: You don’t see Bluetooth Setup Assistant if you already have an input device connected.

136
Q

In the Activity Monitor app on your Mac, click the
“System diagnostics options” pop-up menu (or use the Touch Bar), then choose one of the following:
Sample Process: Creates a report on a selected process over a period of 3 seconds.
Spindump: Creates a report for unresponsive apps that were terminated using force quit.
System Diagnostics: Creates a report based on different logs on your Mac.
Spotlight Diagnostics: Creates a report based on all the processes running on your Mac.

A
137
Q

If you have iOS 10.3 or later, go to Settings > Privacy, scroll down, and tap Analytics or Analytics & improvements. Then tap Share iPhone & Watch Analytics.

A
138
Q

How many times before locked out
After six unsuccessful attempts at entering the correct passcode, an iPhone disables for one minute. After the seventh attempt, it disables for five minutes; and after try number eight, it disables for fifteen minutes. On the tenth failed attempt, the iPhone will become permanently disabled.
Erase data after 10 failed passcode attempts

A
139
Q

Revive an iOS Device In Apple Configurator

A

DFU
Actions>Advanced>Revive
or Control-Click selected DFU and then choose Advanced>Revive

140
Q

Restore an iOS Device In Apple Configurator

A

Actions>Restore
or Control-Click & Choose Restore From Backup

141
Q

Backup an iOS Device In Apple Configurator

A

Backup In Toolbar
or Actions>Backup

142
Q

You can use Apple Pencil (2nd generation) with these iPad models:

A
  • iPad mini (6th generation)
  • iPad Air (4th generation and later)
  • iPad Pro 12.9-inch (3rd generation and later)
  • iPad Pro 11-inch (1st generation and later)
143
Q

What do you do if your iPhone 8 or later turns on but gets stuck during start up?

A
  1. Connect your iPhone to a computer. Open finder or iTunes.
  2. Select your iPhone on your computer.
  3. On the iPhone: Press and quickly release the volume up button. Press and quickly release the volume down button. The press and hold the side button.
  4. Keep holding the buttons until you see the recovery mode screen.
  5. Choose the option to update.
144
Q

What do you do if your iPad screen gets stuck during start up? (The iPad doesn’t have a home button)

A
  1. Connect your iPad to a computer.
  2. Locate your device on the computer.
  3. Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until your device begins to restart. Keep holding the top button.
  4. Keep holding until you see the recovery mode screen.
  5. Choose update.
145
Q

What do you do if your iPad screen gets stuck during start up? (The iPad has a home button)

A
  1. Connect your iPad to a computer.
  2. Locate your device on the computer.
  3. Press and hold both the Home button and the top button.
  4. Keep holding until you see the recovery mode screen.
  5. Choose update.
146
Q

What can you try if your Face ID isn’t working?

A
  1. Check for updates.
  2. Check your Face ID settings.
  3. Check that nothing is covering your camera.
  4. Restart your device.
  5. Add an alternate appearance.
  6. Reset Face ID and set up again.
147
Q

How do you use Quick Start to set up your new iPhone or iPad?

A
  1. Make sure your old device is connected to Wi-Fi and has Bluetooth turned on.
  2. Turn on your new device and place it near your current device. Follow the on screen prompts.
  3. Connect to Wi-Fi or your cellular network.
  4. Set up Face ID or Touch ID.
  5. Choose how to transfer your data (iCloud or device).
  6. Keep the devices plugged in and near each other until the process is complete.
148
Q

How do you turn on two-factor authentication on a Mac?

A
  1. Go to System Settings > your name/Apple ID > Password & Security
  2. Turn on two-factor authentication.
  3. Follow the onscreen instructions.
149
Q

How do you generate a recovery key on an iPhone, iPad, or iPod touch?

A
  1. Go to Settings > your name > Password & Security.
  2. Tap Recovery Key, then slide to turn it on.
  3. Tap Use Recovery Key and enter your passcode.
  4. Write the key down and store it in a safe place.
  5. Confirm the key by entering it on the next screen.
150
Q

How do you revive a device using Apple Configurator?

A

Actions > Advanced > Revive

151
Q

How do you use Apple Configurator to revive or restore an iMac?

A
  1. Connect the Mac computers.
  2. Disconnect the iMac from power.
  3. While holding down the power button, connect the iMac to power and continue to hold the power button for 3 seconds.
  4. In Apple Configurator, select the DFU icon of the iMac. Choose Actions > Advanced > Revive Device or Restore Device.
  5. Wait for the process to finish.
152
Q

How do you use Apple Configurator to revive or restore a Mac Studio or Mac mini?

A
  1. Connect the Mac computers. [You may wish to connect a Monitor to see the process]
  2. Disconnect the Mac Studio/Mac mini from power.
  3. Press and hold the power button.
  4. Reconnect power while still holding the power button.
  5. Release the power button.
  6. In Apple Configurator, select the DFU icon of the Mac Studio/Mac mini. Choose Actions > Advanced > Revive Device or Restore Device.
  7. Wait for the process to finish.
153
Q

How do you erase and reinstall macOS on a Mac with Apple silicon?

A
  1. Erase your Mac using Erase Assistant - System Settings>General> Transfer & Reset> Erase All Content & Settings
  2. Restart your Mac.
  3. Shut down your Mac, press and hold the power button until “loading startup options” appears, select Options, and follow the onscreen instructions.
  4. In the Recovery app window, select Reinstall your macOS, and follow the onscreen instructions.
154
Q

What can you do if an app freezes or quits unexpectedly on your Apple device?

A
  1. Force Quit the app.
  2. Restart your device.
  3. Check for updates.
  4. Uninstall and reinstall the app.
155
Q

What can you try if you can’t download or update apps on your iPhone or iPad?

A
  1. Manually update the app.
  2. Add a payment method/resolve payment method issues.
  3. Prioritize the download.
  4. Restart your device.
156
Q

How do you set up Family Sharing on your iPhone, iPad, or iPod Touch?

A
  1. Settings > [your name] > Family Sharing > Set Up Your Family
  2. Follow the onscreen instructions.
  3. Go to your Family in Settings and tap Add Member.
  4. Tap invite people, and follow the onscreen instructions.
  5. To accept the invitation, Settings > [your name] > Invitations
157
Q

How do you share the screen of another Mac?

A
  1. System Settings > General > Sharing
  2. Turn on Screen Sharing, then click the info button
  3. Note the name and address of the Mac
  4. On the 2nd Mac, either Connect using the name [Finder > Locations > Network > [your Mac] > Share Screen] or Connect using the address [Go > Connect to Server > [Mac’s address] > Connect]
158
Q

How do you stream content with Home Sharing on Apple TV?

A
  1. Open Settings on the Apple TV, go to Users and Accounts > Home Sharing.
  2. Turn on Home Sharing.
  3. On your Mac, System Settings > General > Sharing
  4. Turn on Media Sharing, click the info button, then select Home Sharing
  5. Open the Computers app the Apple TV.
159
Q

How do you turn on screen sharing on your Mac?

A
  1. System Settings > General > Sharing.
  2. If Remote Management is on, turn it off.
  3. Turn on Screen Sharing and click the info button.
  4. Select who can share your screen. (All users or Only these users)
  5. For additional settings, click Computer Settings.
160
Q

How do you adjust AirDrop settings on an iPhone or iPad?

A
  1. Settings > General > AirDrop

or

  1. Swipe down from the upper-right corner to open the control center.
  2. Press firmly or touch and hold the network settings card in the upper-left corner.
  3. Touch and hold the AirDrop button and select your options.
161
Q

What can you do if your AirDrop settings has Receiving Off and you can’t tap to change it?

A
  1. Check Settings > Screen Time.
  2. Tap Content & Privacy Restrictions.
  3. Tap Allowed Apps and make sure AirDrop is on.
162
Q

How do you set up Sidecar to use your iPad as a second display?

A
  1. On your Mac, System Settings > Displays
  2. Choose your iPad from the pop-up menu.
  3. Choose your options.
163
Q

How can you set up your Mac to be an AirPlay receiver?

A
  1. System Settings > General > AirDrop & Handoff
  2. Turn on Airplay receiver.
  3. Click the pop-up menu to “Allow Airplay for” and select your options.
  4. Turn on Require password, enter the password, and click ok.
164
Q

What can you do if you can’t send or receive messages on your iPhone or iPad?

A
  1. Update your device.
  2. Go to Settings > Cellular and make sure you have service.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
165
Q

How do you share analytics, diagnostics, and usage information from your iPhone with Apple?

A

Settings > Privacy > Analytics/Analytics & Improvements > Share iPhone & Watch Analytics

166
Q

How can you view log messages in Console on your Mac?

A
  1. In the Console App on your Mac, select the Devices list, select the device you want.
  2. Click Start in the toolbar.
167
Q

How do you enable Lockdown Mode on an iPhone or iPad?

A
  1. Open the settings app.
  2. Tap Privacy & Security
  3. Under Security, tap Lockdown Mode and turn it on.
  4. Tap Turn on and Restart
168
Q

How do you exclude a website from Lockdown Mode on your iPhone or iPad?

A

Settings > Privacy & Security > Lockdown Mode > Configure Web Browsing

169
Q

How do you create a configuration profile in Apple Configurator?

A
  1. File > New Profile
  2. In the General settings pane, fill in the Name and Identifier.
  3. To add a payload, select it from the list and click Configure.
  4. If you want to sign the profile, File > Sign Profile
  5. File > Save, name the profile, click Save
170
Q

Check backup size of an iPad OS/iOS backup by

A

Going to Settings>Your Name>iCloud>Manage Account Storage>Backups

171
Q

Use Apple Configurator to create Encrypted Backups by

A

Going to Actions>Advanced>Enable Encrypted Backups then going to Actions>Backup

172
Q

Review Apple Configurator backups by going to

A

Preferences and choosing the Backup tab

173
Q

How do you see detailed view of processes running like backups or restores in Apple Configurator?

A

Window>Activity

174
Q

To apply a blueprint to a device in Apple Configurator

A

Select the devices and choose Actions>Apply>Name of Blueprint

175
Q

How many eSIMs can you install on an iPhone and how many phone numbers can you use at the same time?

A

Eight or more eSIMs and two phone numbers

176
Q

What must be done so that you can connect devices to a Personal Hotspot without entering a password? (Instant Hotspot)

A

The devices must be signed in with the same Apple ID and Bluetooth and Wi-Fi must be turned on. (Meet the system requirements for Continuity)

177
Q

Which type of connection does Personal Hotspot use by default?

A

5Ghz

You can turn on Maximize Compatibility to use a 2.4Ghz connection

178
Q

What is the order in which macOS, iOS, and iPadOS auto-join networks?

A

Preferred network,
Known networks are scored based on your actions. If you manually switch to a network, its score increases. If you manually disconnect from a network, its score decreases. The preferred network is the one with the highest score.

Private networks
Within this category your device reconnects in order of most recently joined.

Public networks

179
Q

macOS, iOS, and iPadOS prioritize networks by security level in what order?

A
  1. EAP
  2. WPA3
  3. WPA2/WPA
  4. WEP
  5. Unsecured / Open
180
Q

A device will get a new MAC address if it doesn’t connect to the network for _ weeks.

A

6 weeks

181
Q

If you make a device forget the network, it will also forget the private address it used with that network unless it has been less than _ weeks since the last time it was made to forget that network.

A

2 weeks

182
Q

Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad?

A

If you joined the network from the Wi-Fi screen by tapping the More Info buttonNo alt supplied for Image, a message says that the network isn’t connected to the internet. You can choose one of these options:
Without Internet: This option dismisses the Welcome screen and turns off Auto-Login for the network. It keeps your device associated with the network and allows you to use the network in other ways.
Other Network: This option dismisses the Welcome screen and disassociates your device from the network. It returns you to the Wi-Fi Settings screen where you can choose a different network.
Cancel: This option returns you to the Welcome screen.

183
Q

T or F? Devices need to be on the same Wi-Fi network to use Airdrop.

A

T or F? Devices need to be on the same Wi-Fi network to use Airdrop.

184
Q

How close do 2 devices need to be to use Airdrop?

A

Within Bluetooth and Wi-Fi range - About 40 feet or 13 meters

185
Q

To be able to AirDrop a password from iCloud Keychain, the receiving device must

A

Be in the sending device’s contact list

186
Q

If you’re trying to AirDrop and Receiving Off is selected and you can’t tap to change it, what should you do?

A

Go to Screen Time>Content & Privacy Restrictions and make sure it’s turned on.

Note: MDM solutions could prevent your device from being able to Airdrop if the MDM administrator configured your device to not be able to use AirDrop.

187
Q

Mail Privacy Protection

A

Hides your IP address from the sender to help protect against mail tracking and also prevents the sender from knowing if you opened the email.

188
Q

What types of data can a developer or third party collect via apps downloaded from the App Store?

A

Contact information, health data, location, and identifiers

189
Q

After resetting Location Services settings to factory defaults, which settings are exceptions and don’t actually revert to factory settings?

A

Settings such as Location Sharing from Find My and Messages, Product Improvement, and Significant Locations

190
Q

iCloud Private Relay

A

Prevents websites and network providers from creating a detailed profile about you by encrypting traffic leaving your device.

191
Q

Safety Check - Emergency Reset

A

Stops sharing information with everyone and all apps, resets privacy permissions for all apps, limits messages and FaceTime only to the device you’re currently using

192
Q

Lockdown Mode

A

Message attachments are blocked, certain web technologies are blocked, incoming FaceTime calls by unknown callers are blocked, shared albums are removed, configuration profiles cannot be installed and devices can’t be enrolled in MDM (Devices already enrolled can still have config profiles installed/removed)

193
Q

You want to limit the information shared with a shopping coupon app, but still want to see offers relevant for places no more than a short drive away. What setting should you change?

A

Turn off Precise Location.

194
Q

What are the requirements for being able to turn on Find My on a Mac?

A

Running macOS Catalina or Later
Must have the T2 Security Chip or Apple Silicon

195
Q

How do you run iOS sysdiagnose?

A

Press and hold both volume buttons and the side/top button for 1 to 1.5 seconds. It can take up to 10 minutes to finish.
Connect your iOS device to a Mac, find your device in Finder, and click Sync.
Your file should be within your Library folder under Macintosh HD/Users/username/Library/Logs/CrashReporter/Mobile Device {device name}>DiagnosticLogs>sysdiagnose

You also have the option to AirDrop the file

196
Q

Where are iOS sysdiagnose files stored on the iOS device?

A

In Settings>Privacy & Security>Analytics & Improvements>Analytics Data

197
Q

How do you open Apple Diagnostics?

A

Apple Silicon: Boot into startup options and press Command+D
Intel: Turn on the Mac and immediately press and hold the D key

198
Q

Where can you find the Erase Assistant application?

A

/System/Library/Core Services

199
Q

How do you put an Apple Silicon laptop into DFU mode to revive or restore via Apple Configurator?

A

Plug the Mac into power, press and release the power button, press the power button again and at the same time press all three of the following keys for about 10 seconds: right shift, left option, and left control. After 10 seconds, release these keys but continue to hold the power button until you see the DFU icon in Configurator.

200
Q

What settings do Macs enrolled in MDM solutions not transfer when doing migration?

A

System, Network, or Printer Settings

201
Q

How many times can you incorrectly put in your Mac password before it locks the account and displays the message “Your account is locked. Try again in 1 minute.”

A

4 times

202
Q

iCloud Keychain

A

Unavailable when you use a managed Apple ID

203
Q

Secure Token

A

A wrapped version of a key encryption key protected by a user’s password. In the latest version of macOS (Ventura), encryption keys are generated either during user creation, setting the first user’s password, or during the first login by a user of the Mac.

In previous versions, this was only created when a user turned on FileVault.

204
Q

What designations do hidden processes have in the User column from within Activity Monitor?

A

root, _appleevent, _fpsd

205
Q

How do you run System Diagnostics from Activity Monitor? Where is the System Diagnostics file saved?

A

Click the three dots next to the information button and choose System Diagnostics. The file is saved within /private/tmp as a compressed archive file.

206
Q

What does spindump do in Activity Monitor?

A

Creates a report for unresponsive apps that were terminated using force quit.

207
Q

Which iPadOS setting should you set to control the maximum decibel level so that it’s comfortable to use your iPad with headphones?
A. Sounds
B. General > Audio
C. Control Center > Audio
D. Accessibility > Audio/Visual

A

Sounds

208
Q

How much free iCloud storage do Managed Apple IDs that are created with Apple School Manager receive?
A. 50 GB
B. 100 GB
C. 200 GB
D. 500 GB

A

C. 200 GB

209
Q

Select two responses.
Which two System Settings can you use to change your login password if you are logged in to your user account?
A. Apple ID
B. Users & Groups
C. Internet Accounts
D. Privacy & Security
E. Touch ID & Password

A

B. Users & Groups
E. Touch ID & Password

210
Q

Select two responses.
What are two reasons why Institutional Recovery Keys (IRK) are NOT recommended for institutional management of FileVault on Mac computers with Apple silicon?
A. They’re difficult to remember
B. It uses polytomous encryption
C. Target Disk Mode is NOT supported
D. Secure enclave does NOT support IRKs
E. IRKs CANNOT be used to access recoveryOS

A

Institutional Recovery Keys (IRK) are not recommended for managing FileVault on Mac computers with Apple silicon because they cannot be used in Target Disk Mode and cannot access recoveryOS.

211
Q

Select three responses.
Which three are required to have a secure token on a Mac?
A. Enable FileVault
B. Change Network settings
C. Approve system extensions
D. Approve macOS software updates
E. Install applications from unknown sources

A

A. Enable FileVault
C. Approve system extensions
D. Approve macOS software updates

212
Q

Select three responses.
Which three devices support Activation Lock?
A. HomePod mini
B. iPhone 11 Pro
C. MacBook Air 13-inch (2017)
D. MacBook Pro 16-inch (2019)
E. Apple TV 4K (2nd generation)
F. Apple Watch with watchOS 2 or later installed

A

B. iPhone 11 Pro
D. MacBook Pro 16-inch (2019)
F. Apple Watch with watchOS 2 or later installed

213
Q

What should you do if you don’t see Stage Manager in Control Center?

A

Go to System Settings>Desktop & Dock and make sure that “Displays have separate Spaces” is turned on. Also make sure you’re using macOS 13.0 or newer.

214
Q

Which Macs are compatible with macOS Ventura?

A

Intel MacBook Pro 2017 or Newer
* Intel MacBook Air 2018 or Newer
* Intel 12” MacBook 2017 or Newer
* Intel iMac Pro 2017 or Newer
* Intel iMac 2017 or Newer
* Intel Mac Mini 2018 or Newer
* Intel Mac Pro 2019 or Newer
* All versions of Apple Silicon Macs including both versions of MacBook Pro, MacBook Air, iMac, Mac Studio, and Mac Mini

215
Q

Which iPhones are compatible with iOS 16?

A

iPhone 8 or Newer
iPhone SE (2nd and 3rd Gen)

216
Q

Which iPads are compatible with iPadOS 16?

A
  • iPad 5th Generation or Newer
  • iPad Mini 5th Generation or Newer
  • iPad Air 3rd Generation or Newer
  • All Versions of iPad Pro
217
Q

How do you perform a SMC reset on a T2 Apple Mac?

A

Shut down the Mac
Press and hold the following keys: Left Control, Left Option, Right Shift.
Keep holding all three keys for 7 seconds and then press and hold the power button for another 7 seconds.

218
Q

When might you have to retype your password on a Mac even after having Touch ID enabled?

A

You’ve just restarted your Mac, logged out, or every 48 hours or after five incorrect fingerprint attempts.

219
Q

To allow collaboration with iCloud, what is the minimum system requirements for Mac and iOS/iPad OS?

A

macOS 12 or later, iOS/iPadOS 15 or later

220
Q

On a Mac with a T2 security chip, what are the three options for Secure Boot?

On a Mac with Apple Silicon, what are the three options for Secure Boot?

A

T2:
Full Security - Ensures that only your current OS, or signed operating system software currently trusted by Apple, can run. This mode requires a network connection at software installation time.
Medium Security - Allows any version of signed operating system software ever trusted by Apple to run.
No Security - Does not enforce any requirements on the bootable OS.

Silicon:
Full Security: Ensures that only your current OS, or signed operating system software currently trusted by Apple, can run. This mode requires a network connection at software installation time.
Reduced Security - Allows any version of signed operating system software ever trusted by Apple to run.
Permissive Security - Does not enforce any requirements on the bootable OS.

221
Q

What is ECID?

A

Exclusive Chip Identification - a unique ID specific to the Apple CPU that is a personalized signature given from the Apple signing server when a Mac with Apple Silicon has its security policy set to Full Security.

222
Q

T or F? You can downgrade to Permissive Security from the Startup Security Utility app within Recovery mode.

A

False. You must run command-line tools from Terminal in RecoveryOS.

223
Q

How does Shared iPad allocate storage?

A

10 GB for the system, 8-16GB for apps and media, and the rest is distributed among the number of defined users with 1GB minimum per user.

224
Q

How do you enable kernel extensions on a Mac with Apple silicon?

A

Boot into recovery, downgrade to Reduced Security, and check the box to enable kernel extensions. This requires the use of administrator password.

225
Q

How much free iCloud storage do Managed Apple IDs that are created with Apple Business Manager receive?

A

5GB

226
Q

Select three responses.
Which three types of content and settings can you restore from an iPhone backup using Apple Configurator?
A. App data
B. Wallpaper
C. iCloud Photos
D. Purchased Media
E. Home Screen layout

A

A. App data
B. Wallpaper
E. Home Screen layout

227
Q

Which Terminal command should you use to view the path of the current working directory?
A. lp
B. ls
C. pwd
D. whereami

A

pwd

228
Q

How do you make a shell script executable in Terminal on Mac?
A. chown -r -t ScriptNamr.sh
B. chmod 755 ScriptName.sh
C. chmod 644 ScriptName.sh
D. chown 555 ScriptName.sh
E. chmod =rw,+X ScriptName.sh

A

B. chmod 755 ScriptName.sh

229
Q

Select two responses.
Which two settings should you configure to limit who can stream content to your Mac when AirPlay Receiver is enabled?
A. Select “Allow AirPlay for: No one”
B. Select “Allow AirPlay for: Current user”
C. Select “Allow AirPlay for” and enter your Apple ID
D. Enable “Require password” in the AirPlay Receiver settings
E. Enable “Use complex passcode” in the AirPlay Receiver settings

A

B. Select “Allow AirPlay for: Current user”
D. Enable “Require password” in the AirPlay Receiver settings

230
Q

Select two responses.
Which two are required to use passkeys on iPhone?
A. iOS 16 or later
B. iOS 15 or later
C. A15 processor or higher
D. iCloud keychain turned on
E. Password AutoFill turned on

A

A. iOS 16 or later
D. iCloud keychain turned on

231
Q

Which security feature is available ONLY on a Mac with Apple silicon?
A. Secure Enclave
B. FileVault Disk Encryption
C. Kernel Integrity Protection (KIP)
D. System Integrity Protection (SIP)

A

C. Kernel Integrity Protection (KIP)

232
Q

Select three responses.
Which three are features of Apple’s Rapid Security Response?
A. It CANNOT be uninstalled by the user.
B. It ignores managed software update delays.
C. It ships security fixes to users more frequently.
D. It automatically applies standard software updates.
E. It applies to the latest major operating-system version.

A

B. It ignores managed software update delays.
C. It ships security fixes to users more frequently.
D. It automatically applies standard software updates.

233
Q

Select three responses.
What are three benefits of Feedback Assistant?
A. It lets users try prerelease software.
B. It automatically creates screen recordings.
C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices.

A

C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices.

234
Q

How do you make your Mac an Airplay Receiver?

A

Go to System Settings > General > AirDrop & Handoff and turn on Airplay Receiver. You will need to select an option for Allow Airplay for

235
Q

What does cfprefsd do and how can you use it to resolve app preference issues?

A

cfprefsd is a daemon that allows macOS and your applications to read and write preferences files. If you’re having an issue with app preferences, you can quit this process via Activity Monitor to try and resolve the issue.

236
Q

Where are configuration profiles found on iPhone/iPad?

Where are configuration profiles found on Mac?

A

Settings > General > VPN & Device Management

System Settings > Privacy & Security > Profiles

237
Q

What is the name of the mechanism which allows forward and reverse traversal between two volumes?

A

Firm link

238
Q

Under what conditions do you need to enter the passcode, even if you have touch/Face ID configured?

A

After restart of device, no passcode used for 6.5 days and no biometric unlock in 4 hours.

239
Q

What’s the fastest way of getting into RecoveryOS on a Mac with Apple Silicon, if the default way to access it doesn’t work?

A

Startup Fallback RecoveryOS
From a shutdown state, double-press and hold the power button.

240
Q

How many members can a Family Sharing Group contain (including the organizer)?

A

6

241
Q

Where do you go to setup Touch ID / Face ID on iOS/iPadOS?

A

Settings > Touch ID/Face ID & Passcode

242
Q

What keyboard shortcut do you use to reveal the entry field for the personal recovery key to start up macOS when FileVault is enabled?

A

Option-shift-return

243
Q

How do you create a recovery key in iOS/iPadOS for your personal Apple ID?

A

Settings > Your Name > Password & Security > Account Recovery > Recovery Key

244
Q

Wi-Fi menu icons on Mac

A
245
Q

What order does macOS prioritize network security?

A

EAP
WPA3
WPA2/WPA
WEP
Unsecured/Open

246
Q

Where are iOS sysdiagnose files stored?

A

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

247
Q

What do log messages with a yellow dot indicate?

What do log messages with a red dot indicate?

A

An error. These are important but not critical messages.

fault. Critical issues that may require investigation if you’re experiencing issues

248
Q

Where in System Settings should you go to determine if printers were configured manually or by an MDM solution?
A. General > Sharing > Printer Sharing
B. Printers > Advanced
C. Printers & Scanners > Advanced
D. Privacy & Security > Profiles

A

C. Printers & Scanners > Advanced

249
Q

Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?
A. Turn on Wi-Fi.
B. Turn on iCloud Drive.
C. Turn on AirPlay.
D. Sign in with the same Apple ID.
E. Turn on Bluetooth.

A

A. Turn on Wi-Fi
D. Sign in with the same Apple ID
E. Turn on Bluetooth

250
Q

A user with a Managed Apple ID can be locked out of their account if they enter an incorrect password more than?

A

10 times
To reset their password, the user must contact any user with the role of Administrator or People Manager.

251
Q

How many password attempts for Apple ID on iOS

A

If you enter the wrong passcode six times in a row, you’ll be locked out of your device, and you’ll receive a message that says iPhone is disabled. If you can’t remember your passcode, you can erase your iPhone with a computer or with recovery mode, then set a new passcode.

252
Q

There are two types of Activation Lock: User- and Device-based.

A

User-based requires that the device is linked to a user’s personal iCloud account. …
Device-based Managed Lost Mode requires Apple Business Manager or Apple School Manager and is compatible with most Apple MDM solutions

253
Q

If your Apple device shows a privacy warning or weak-security warning about a Wi-Fi network, that network could expose information about your device.

A

Don’t create or join networks that use older, deprecated security protocols. These are no longer secure, they reduce network reliability and performance, and they cause your device to show a security warning:
WPA/WPA2 mixed modes
WPA Personal
WEP, including WEP Open, WEP Shared, WEP Transitional Security Network, or Dynamic WEP (WEP with 802.1X)
TKIP, including any security setting with TKIP in the name

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