Deck Flashcards
Exchange of information from the health care
practitioner to elderly and vice versa
INFORMATION SHARING
done through effective
strategies that improve information sharing and care
continuity to older adults by those that involve active
facilitation of an on-going partnership that respects the
knowledge of those involved
Knowledge translation
encodes the message, initiates the
communication
Sender
coming from the internal/external
environment of the sender
Message
the one who decodes the message
Receiver
to clear out miscommunication
Feedback/Response
the way how we communicate
Medium/Channel
Refers to healing or curative dialogue between people
THERAPEUTIC COMMUNICATION
It is a collection of techniques that prioritize the physical,
mental, and emotional well-being of patients
THERAPEUTIC COMMUNICATION
THERAPEUTIC COMMUNICATION TECHNIQUE
it gives both the nursed snd the patient
an opportunity to think through and process what comes
next in the conversation (5 to 10s)
Using silence
Tct
it is necessary to acknowledge what patient
say and affirm that they have been heard
Accepting
TCT
acknowledges a patient behavior
and highlights it without giving an overt compliment
Giving recognition
use verbal and nonverbal cues such as
nodding and saying “I see” can encourage patients to
continue talking (eye-to-eye contact)
Active listening
it shows we value patient and that
someone is willing to give them time and attention,
offering to stay for lunch, simply sit with the patients will boost their mood
Offering self
Very useful in patients with dementia, Alzheimer’s and
those with difficulty in communication verbally
• Those with difficulty using word to describe something
NON-VERBAL COMMUNICATION
showing the person you are paying
attention
Make eye contact
if they are setting, try to set next to
them
Level with them
– it indicates that you are not
open to them
Do not cross your hand
– give visual cues
Make a gesture
it conveys warmth and support
Use therapeutic touch
conveys acceptance
Smile
Communication with older adults relies on sense such as
hearing, vision, physical and cognitive processes
BARRIERS TO COMMUNICATION
reduction in sensory and cognition
abilities as people age
Internal barriers
refers to muscle weakness,
difficulty of the mouth speech movement
Dysarthria
language impairment due to brain
damage
Aphasia
– naming impairment
Anomia
– comprehension is intact,
speech is slow, choppy, effortful and lack
proper grammatical matter such as ed for
the past tense
Broca’s aphasia
– limited spoken language,
may use single words that are not always
understood, spoken and written information
is impaired
Global aphasia
– fluent speech with
unintelligible content
▪ Use real or nonsense word, but the
string of words has no clear meaning
▪ Comprehension of spoken and
written word is impaired
Wernicke’s aphasia
Acknowledge the person, know the person’s name Affirm uniqueness
Recognition
Consult the person regarding preferences, desires, needs
Negotiation
Acknowledge the person’s emotions, feelings and respond
Validation
Enable the person to do what he or she otherwise would not be able to do by providing the missing part
Facilitation and Collaboration
difficulty seeing at close range
Presbyopia
which can affect ADL, relationship,
socialization, psychological health and quality of life
▪ Safety risk for they may not hear alarms and
sirens
Hearing Loss
– inability to hear higher
frequencies
Presbycusis
– abnormal sound in one or both
ears, similar to internal noise one hears after
being exposed to loud sounds
Tinnitus
– abilities can decrease in a short
period of time
Physical Limitations
– different location,
noise in the background
Environmental Noise
– includes lighting,
room temperature
Physical environment
– home
is a key place for healing without the risk of
hospital acquired infection or excessive
noise
Culturing shift in living environment
– use a different language,
the naming of living areas with street names
▪ Words are selected with positive
intent
Eden Alternative
