Deck 1 Flashcards
When must you get permission from others at work?
To take a break or book time off
How can an assistant reduce the risk of making mistakes?
Work within their own job responsibilities.
Why must you communicate in a clear and confident way?
To avoid misunderstandings.
Why must you communicate in a polite way?
To avoid causing offence to others.
Someone with frown lines and raised voice would be feeling
Angry
How would you know if a client is confused?
Asking lots of questions
Where would you find your job role and responsibilities?
Contract of employment
If you were being treated unfairly, what would you refer to?
Appeals and grievance procedure.
Why is it important to set and meet work targets?
For career progression
How would you identify your own strengths and weaknesses?
Listening to feedback by the manager.
What is CPD?
Continuous professional development
Why is CPD important?
For career progression
Who is the best person to speak to in the workplace about training?
Senior team member
Where would you find an outline of the skills needed to become a hairdresser?
National occupational standards NOS
Why is team work important?
To create a positive working environment.
