Decision Making

Question 1

what are the roles of managers

Answer 1

POCCCDM
Plan
Organise (arrange resources)
Command
Coordinate 
Control
Delegate
Motivate

Question 2

what are the 3 types of decisions

Answer 2

strategic tactical and operational

Question 3

what is a strategic decision

Answer 3

general statement lasting long term. takes 3 years to 5 years to make. there’s a high risk

Question 4

what is a tactical decision

Answer 4

a medium term department action. takes 3 months to a year to make. it is taken by each department and has a medium risk that is difficult to change

Question 5

what is an operational decision

Answer 5

a decision made from day to day. it takes a day to a month to make. it is made by any empowered staff and has little risk

Question 6

what effects the quality of decisions

Answer 6

• skill of the manager
• swot analysis
• taken time to make decisions
• ‘no blame’ culture

Question 7

how do we evaluate the quality of decisions

Answer 7

• has the issue been resolved
• comparison before and after
• monitoring opinions
• assessing competitivness

Question 8

what are the benefits of using swot

Answer 8

• no rash decisions
• take advantage of opportunities
• can take action against threats
• correct weaknesses

Question 9

disadvantages of swot

Answer 9

• time consuming
• costly to gather info
• delays in making decisions