Decision Making

Question 1

Decision?

Answer 1

Making a choice from two or more alternatives

Question 2

Structured problems and programmed decisions

Answer 2

Structured problems are straightforward, familiar and easy defined problems

Programmed decision l- a repetitive decision that can be handled by a routine approach

Question 3

Unstructured problems and non programmed decisions ?

Answer 3

Unstructured problems are problems that are new or India’s and for which information is ambiguous

Non programmed decisions are unique and non recurring and invoke custom made solutions

Question 4

Decisions making conditions?

Answer 4

Certainty - a manager can make accurate decisions because all outcomes are known

Risk- the decision maker is able to estimate the likelihood of certain outcomes

Uncertainty - the decision maker is neither certain or reasonable

Question 5

Decision making styles ?

Answer 5

Linear thinking style - a person uses external facts and logical thinking

Non linear thinking style - a person is used to making decisions based on internal sources e.g feelings

Question 6

Guidelines for making effective decisions ?

Answer 6

Understanding cultural differences

Know when it’s time to call it quits

Use an effective decision making process

Create standards for good decision making process