DECA Hospitality and Tourism exam Flashcards
A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers’ reports, usually created by noon.
a.m. room status report
A hotel located near an airport, usually offering shuttle service to and from the airport, as well as meeting rooms, and early checkout.
airport hotel
A menu on which each item carries its own price.
à-la-carte menu
Services or goods offered to hotel guests in addition to a basic room, such as soaps, robes, a game room, or a pool.
amenities
A resort in which all amenities and services, including food and beverages, are included in the cost of the room. Example: Club Med.
all-inclusive resort
A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.
all-suite hotel
A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.
all-suite hotel
A hotel pricing plan that includes three meals with the cost of the room.
American plan
The operational areas of a restaurant, especially the kitchen.
back of the house
The ease with which guests can enter, leave, and utilize a property, also applies to the ability of guests in wheelchairs or needing other assistance to utilize a facility.
accessibility
Two hotel rooms that are located next to each other, but not connected by a door.
adjoining rooms
A private residence that has been turned into an owner-operated commercial inn, usually with only four or five guest rooms, and in which breakfast is included with the cost of the room.
bed and breakfast (B&B)
A small inn, similar to but larger than a B&B (with as many as 30 rooms), which may also host weddings or other special events, and in which breakfast is included with the cost of a room.
bed and breakfast inn
The hotel employee responsible for carrying guests’ bags to their rooms.
bell hop
A service offered by luxury hotels in which a bell hop carries customers’ bags to their rooms for them.
bell service
The employees in a restaurant who assist the waiters and waitresses, especially in clearing tables and refilling water glasses and coffee cups.
bus staff
A lodging operation offering guests either a place to pitch a tent or a space to park a recreational vehicle.
campground
A person in a restaurant or hotel who takes customers’ money and gives them change.
cashier
A reservation system utilized by a hotel chain that allows customers to call one number, usually a toll-free number, to make reservations at any hotel in the chain.
central reservation system (CRS)
Describes a room in which the guest is expected to check out that day.
check-out (C/O)
A portable organizer that holds all the supplies needed for cleaning the bathroom in a hotel room.
cleaning caddy
Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms, free breakfast, and other amenities.
commercial hotel
A room for which the hotel does not charge a fee, often offered to a group paying for a specified number of rooms.
complimentary room
A service provided by full-service hotels in which employees at a guest service desk provide information for guests, and sometimes secure restaurant reservations and theater tickets.
concierge service
Two hotel rooms that are located next to each other and are connected by a door.
connecting rooms
A light breakfast, usually consisting of muffins or sweet rolls, plus juice, coffee, or tea, often provided free of charge to hotel guests.
continental breakfast
A corporation that owns and operates one or more lodging operations.
corporate lodging operation
A special discount rate for hotel rooms offered to business travelers.
corporate rate
A small commercial inn that offers lodging and a restaurant, usually with six to 30 rooms, and generally offering breakfast included with the cost of a room.
country inn
A term for lodging located near other attractions such as amusement parks, convention centers, or well-known restaurants.
cumulative attraction
A machine that stamps a date and time on correspondence or forms; used to keep track of guest check in and check out, and hotel correspondence.
date- and time-stamping machine
A popular tourist attraction, such as the Grand Canyon, that attracts a large number of visitors.
destination market
A sign placed outside a guest room indicating that the guests don’t want to be bothered until after check-out time.
Do Not Disturb (DND)
A room (usually in a motel) at ground level and directly off the parking lot, that guests can drive up to.
drive-up
Storage for dry goods such as canned goods, boxed goods, napkins, and other items that do not need to be refrigerated or frozen.
dry storage
A restaurant menu that features the specials of the day.
du jour menu
A hotel catering to a traveler on a budget, with very few services or amenities; also called a budget hotel.
economy operation
The main dish in a meal.
entrée
A lodging pricing plan in which no meals are included in the price of the room.
European plan
The restaurant employee who plans the menu, purchases food and beverages, and supervises the kitchen staff.
executive chef
A tour provided by a lodging operator to familiarize travel agents with the facility, its location, and its amenities.
familiarization tour (FAM)
A discount rate often offered on the weekend by hotels that specialize in corporate business, used to attract budget-conscious tourists when rooms are not in demand by business travelers.
family plan
First in-first out; a method for rotating inventory to make sure that the items that arrive first are used first.
FIFO
The account for a hotel guest during his or her stay.
folio
A metal tray that holds folio cards for each guest in the hotel, usually organized by room number.
folio tray
The customer service area and dining room of a restaurant.
front of the house
A lodging property that offers a full range of services and amenities including recreational services, food and beverage services, a bell staff, a concierge staff, a housekeeping staff, a front desk, and maintenance.
full-service hotel
A computerized reservation system in which guests can make hotel reservations at the same time they make airline and car rental reservations.
global reservation system
