DECA Hospitality and Tourism exam

Question 1

A report detailing the status of each room, created by a housekeeping supervisor from section housekeepers’ reports, usually created by noon.

Answer 1

a.m. room status report

Question 2

A hotel located near an airport, usually offering shuttle service to and from the airport, as well as meeting rooms, and early checkout.

Answer 2

airport hotel

Question 3

A menu on which each item carries its own price.

Answer 3

à-la-carte menu

Question 4

Services or goods offered to hotel guests in addition to a basic room, such as soaps, robes, a game room, or a pool.

Answer 4

amenities

Question 4

A resort in which all amenities and services, including food and beverages, are included in the cost of the room. Example: Club Med.

Answer 4

all-inclusive resort

Question 5

A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.

Answer 5

all-suite hotel

Question 6

A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.

Answer 6

all-suite hotel

Question 7

A hotel pricing plan that includes three meals with the cost of the room.

Answer 7

American plan

Question 8

The operational areas of a restaurant, especially the kitchen.

Answer 8

back of the house

Question 9

The ease with which guests can enter, leave, and utilize a property, also applies to the ability of guests in wheelchairs or needing other assistance to utilize a facility.

Answer 9

accessibility

Question 10

Two hotel rooms that are located next to each other, but not connected by a door.

Answer 10

adjoining rooms

Question 11

A private residence that has been turned into an owner-operated commercial inn, usually with only four or five guest rooms, and in which breakfast is included with the cost of the room.

Answer 11

bed and breakfast (B&B)

Question 12

A small inn, similar to but larger than a B&B (with as many as 30 rooms), which may also host weddings or other special events, and in which breakfast is included with the cost of a room.

Answer 12

bed and breakfast inn

Question 13

The hotel employee responsible for carrying guests’ bags to their rooms.

Answer 13

bell hop

Question 14

A service offered by luxury hotels in which a bell hop carries customers’ bags to their rooms for them.

Answer 14

bell service

Question 15

The employees in a restaurant who assist the waiters and waitresses, especially in clearing tables and refilling water glasses and coffee cups.

Answer 15

bus staff

Question 16

A lodging operation offering guests either a place to pitch a tent or a space to park a recreational vehicle.

Answer 16

campground

Question 17

A person in a restaurant or hotel who takes customers’ money and gives them change.

Answer 17

cashier

Question 18

A reservation system utilized by a hotel chain that allows customers to call one number, usually a toll-free number, to make reservations at any hotel in the chain.

Answer 18

central reservation system (CRS)

Question 19

Describes a room in which the guest is expected to check out that day.

Answer 19

check-out (C/O)

Question 20

A portable organizer that holds all the supplies needed for cleaning the bathroom in a hotel room.

Answer 20

cleaning caddy

Question 21

Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms, free breakfast, and other amenities.

Answer 21

commercial hotel

Question 22

A room for which the hotel does not charge a fee, often offered to a group paying for a specified number of rooms.

Answer 22

complimentary room

Question 23

A service provided by full-service hotels in which employees at a guest service desk provide information for guests, and sometimes secure restaurant reservations and theater tickets.

Answer 23

concierge service

Question 24

Two hotel rooms that are located next to each other and are connected by a door.

Answer 24

connecting rooms

Question 25

A light breakfast, usually consisting of muffins or sweet rolls, plus juice, coffee, or tea, often provided free of charge to hotel guests.

Answer 25

continental breakfast

Question 26

A corporation that owns and operates one or more lodging operations.

Answer 26

corporate lodging operation

Question 27

A special discount rate for hotel rooms offered to business travelers.

Answer 27

corporate rate

Question 28

A small commercial inn that offers lodging and a restaurant, usually with six to 30 rooms, and generally offering breakfast included with the cost of a room.

Answer 28

country inn

Question 29

A term for lodging located near other attractions such as amusement parks, convention centers, or well-known restaurants.

Answer 29

cumulative attraction

Question 30

A machine that stamps a date and time on correspondence or forms; used to keep track of guest check in and check out, and hotel correspondence.

Answer 30

date- and time-stamping machine

Question 31

A popular tourist attraction, such as the Grand Canyon, that attracts a large number of visitors.

Answer 31

destination market

Question 32

A sign placed outside a guest room indicating that the guests don't want to be bothered until after check-out time.

Answer 32

Do Not Disturb (DND)

Question 33

A room (usually in a motel) at ground level and directly off the parking lot, that guests can drive up to.

Answer 33

drive-up

Question 34

Storage for dry goods such as canned goods, boxed goods, napkins, and other items that do not need to be refrigerated or frozen.

Answer 34

dry storage

Question 35

A restaurant menu that features the specials of the day.

Answer 35

du jour menu

Question 36

A hotel catering to a traveler on a budget, with very few services or amenities; also called a budget hotel.

Answer 36

economy operation

Question 37

The main dish in a meal.

Answer 37

entrée

Question 38

A lodging pricing plan in which no meals are included in the price of the room.

Answer 38

European plan

Question 39

The restaurant employee who plans the menu, purchases food and beverages, and supervises the kitchen staff.

Answer 39

executive chef

Question 40

A tour provided by a lodging operator to familiarize travel agents with the facility, its location, and its amenities.

Answer 40

familiarization tour (FAM)

Question 41

A discount rate often offered on the weekend by hotels that specialize in corporate business, used to attract budget-conscious tourists when rooms are not in demand by business travelers.

Answer 41

family plan

Question 42

First in-first out; a method for rotating inventory to make sure that the items that arrive first are used first.

Answer 42

FIFO

Question 43

The account for a hotel guest during his or her stay.

Answer 43

folio

Question 44

A metal tray that holds folio cards for each guest in the hotel, usually organized by room number.

Answer 44

folio tray

Question 45

The customer service area and dining room of a restaurant.

Answer 45

front of the house

Question 46

A lodging property that offers a full range of services and amenities including recreational services, food and beverage services, a bell staff, a concierge staff, a housekeeping staff, a front desk, and maintenance.

Answer 46

full-service hotel

Question 47

A computerized reservation system in which guests can make hotel reservations at the same time they make airline and car rental reservations.

Answer 47

global reservation system

Question 48

A discount room rate offered to government employees which tries to match the per diem offered to government employees.

Answer 48

government rate

Question 49

A discount room rate offered to someone reserving a block of rooms at the same time, usually requiring a minimum number of room reservations.

Answer 49

group rate

Question 50

A reservation in which the guest has presented a credit card, advance payment, or direct billing to ensure that the room will be held for a guest who arrives late, and ensures that the hotel will be paid for the room even if the guest does not show up.

Answer 50

guaranteed reservation

Question 51

A private home in which the owners accept paying guests, and usually include breakfast with the cost of the stay.

Answer 51

homestay