Dealing With Difficult Situations - PAR Flashcards
1
Q
Goal of Counseling
A
To help the patient achieve optimal outcomes with medications
2
Q
PAR
A
Prepare, Assess, Respond
3
Q
Prepare
A
Prescription, profile, personal knowledge, Pharmacy environment
4
Q
Assess
A
Pharmacy related barriers, Patient related barriers, Avoid personalities (think impersonal barriers and avoid judgment)
5
Q
Respond
A
Seek to listen first, active listening.
6
Q
Active listening
A
Open-ended questions, clarifying, Summarizing, Reflecting
7
Q
Reflecting Response
A
Reflect back to another person your understanding of what person is expressing. content, feelings, meaning.
8
Q
Reason to learn reflecting responses
A
HEAT. hear them out, empathize, apologize, take action.
9
Q
Show and Tell Questions
A
- What do you take this for? 2. How do you take it? 3. What problems are you having 4. summarize for patient.
