Dealing with complaints Flashcards
1
Q
What is a complaint?
A
Any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf
2
Q
Who might complain?
A
Patients Colleagues Employers Health boards GMC Police The Courts
3
Q
What do people complain about?
A
Literally everything Alleged poor treatment Rudeness Not listening Health problems Fraud Criminal offences
4
Q
What is the time limit on making a complaint?
A
Should be within 6 months of the incident or within 6 months of becoming aware assuming that it is not 12 months from the incident
