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Question 1

What is the process of directing in an organization?

Answer 1

Implementing the total plan and utilizing necessary resources to achieve objectives

Directing involves ensuring workers understand their responsibilities and the reasons behind their tasks.

Question 2

What are the basic features of instructions in directing?

Answer 2

• Compliance should be reasonable
• It should be complete as to what is to be done and when
• It should be clear to the person receiving it

Clear instructions are essential for effective task execution.

Question 3

List the steps in directing.

Answer 3

• Setting up major responsibilities
• Placing jobs and responsibilities in an organizational pattern
• Issuing directions and orders
• Controlling or directing closely by policies and plans

These steps help ensure clarity and efficiency in an organization’s operations.

Question 4

What is the purpose of controlling in management?

Answer 4

To constrain, coordinate, and regulate actions according to plans for achieving specified objectives

Control ensures that organizational activities align with established goals.

Question 5

What are the essential steps in the control process?

Answer 5

• Setting standards
• Checking and reporting on performance
• Getting feedback on performance results
• Taking corrective action

These steps are crucial for maintaining organizational effectiveness.

Question 6

What methods are used in controlling?

Answer 6

• Reporting
• Setting deadlines
• Inspection
• Prior approval of projects

These methods help maintain oversight and accountability within an organization.

Question 7

Define coordination in the context of organizational management.

Answer 7

The process of interrelating the various parts of an agency’s work so that it functions as a whole

Coordination ensures that different departments and individuals work together effectively.

Question 8

What are the types of coordination?

Answer 8

• Coordination of thought
• Coordination of action

These types help align mental and physical efforts within an organization.

Question 9

List the ways for effective coordination.

Answer 9

• Clear lines of authority
• Periodic reports
• Effective communication systems (committees, meetings, group decision-making)

Effective coordination enhances collaboration and reduces misunderstandings.

Question 10

What are the major processes in teamwork?

Answer 10

• Communication
• Compromise
• Cooperation
• Coordination
• Consummation

These processes facilitate successful collaboration in achieving team goals.

Question 11

What is the importance of communication in social work administration?

Answer 11

• Effectiveness
• Efficiency
• Morale

Communication is vital for service delivery, policy formulation, and maintaining team spirit.

Question 12

What are the essential components of communication?

Answer 12

• Sources or sender
• The message
• The receiver

These components are fundamental for the communication process to be effective.

Question 13

What are the purposes of administrative communication?

Answer 13

• Clarifying tasks
• Reinforcing agency identity
• Transmitting problems and ideas
• Reporting progress
• Promoting participation
• Promoting social interchange

These purposes ensure that all stakeholders are informed and engaged.

Question 14

Differentiate between formal and informal communication.

Answer 14

• Formal communication: Planned system of procedures and channels
• Informal communication: Does not follow channels of authority

Understanding both types of communication helps navigate organizational dynamics.

Question 15

What are the criteria for effective communication?

Answer 15

• Clear purpose
• Clarity of spoken and written material
• Consistency
• Adequate to accomplish its purpose
• Timeliness
• Proper channels utilized

Meeting these criteria enhances the likelihood of successful information transfer.

Question 16

Fill in the blank: The five C’s of communication include clarity, completeness, ________, concreteness, and correctness.

Answer 16

conciseness

Each ‘C’ represents a key principle for effective communication.

Question 17

What is a budget in the context of financial administration?

Answer 17

A financial plan outlining a series of goals with price tags attached

Budgets are essential for planning and financial control in organizations.

Question 18

List the main areas of financial administration.

Answer 18

• Securing funds or income
• Using funds according to objectives
• Maintaining financial records

These areas ensure financial stability and accountability.

Question 19

What is accounting?

Answer 19

The art of recording, classifying, and summarizing financial transactions

Accounting is critical for tracking an organization’s financial health.

Question 20

What is the purpose of auditing?

Answer 20

• Determine legality and accuracy of transactions
• Ascertain if all transactions are recorded
• Ensure transactions are accurately reflected in accounts

Auditing provides assurance of financial integrity.

Question 21

What are the factors of an ideal budget?

Answer 21

• Comprehensive
• Clear and easily understood
• Flexible
• Workable
• Accurate and realistic

These factors contribute to effective financial planning.

Question 22

Define recording in the context of reporting.

Answer 22

An account in written or permanent form serving as evidence of an event

Recording is essential for maintaining accountability and transparency.

Question 23

What is the purpose of reporting?

Answer 23

• To account for performance
• To inform about policies and programs

Reporting ensures that all stakeholders are kept informed and accountable.

Question 24

List the classification of reports.

Answer 24

• Subject matter reports
• Time interval reports
• Interim and miscellaneous reports

Classifying reports helps organize information effectively.

Question 25

What are the characteristics of an effective report?

Answer 25

• Clear
• Pertinent
• Brief but complete
• Current
• Accurate
• Informative
• Comparative
• Properly classified
• Attractive in format
• Objective
• Presented on schedule
• Dated and signed

These characteristics ensure that reports serve their intended purpose effectively.

Question 26

What is the role of public relations in an organization?

Answer 26

To effect a harmonious adjustment between an institution and its public

Public relations involves managing the relationship between an organization and its stakeholders.

Question 27

List the functions of public relations.

Answer 27

• Promote public understanding
• Earn acceptance of agency services

Effective public relations enhance an organization’s reputation and stakeholder engagement.

Question 28

What is evaluation in a management context?

Answer 28

A systematic process of collecting and analyzing data to determine if objectives have been achieved

Evaluation is crucial for assessing the effectiveness of programs and services.

Question 29

What are the reasons for evaluation?

Answer 29

• Ascertain achievement of objectives
• Improve service
• Ensure flexibility to changing needs
• Fulfill social accountability

These reasons underscore the importance of evaluation in organizational effectiveness.

Question 30

What components are involved in a comprehensive evaluation program?

Answer 30

• Monitoring
• Impact assessment
• Efficiency calculations

Comprehensive evaluation programs provide a holistic view of program performance.