Day One HR

Question 1

Mission Statement

Answer 1

FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its team members, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.

Question 2

Financial Goals

Answer 2

FedEx Corporation provides strategic leadership and consolidated financial reporting for the FedEx family of companies, managing a broad portfolio of transportation, e-commerce and business services. FedEx Corporation has clearly outlined goals and strategies for the future.

Question 3

Long Term Financial Goals

Answer 3

Increase EPS 10%-15% per year
Grow profitable revenue
Achieve 10%+ operating margin
Improve cash flows
Increase ROIC
Increase returns to shareowners

Question 4

Growth Strategies

Answer 4

FedEx plans to focus on these five strategies to grow as a business.

Grow core package business
Grow internationally
Grow our supply chain capabilities
Grow through e-commerce & technology
Grow through new services & alliances

Question 5

Purple Promise

Answer 5

Across regions, roles and companies, we are
united by our promise and by our shared values:
People, Service, Innovation, Integrity, Responsibility
and Loyalty. Together, our promise and our values
make us stronger.
In different ways, we’re all working to ensure
that our customers experience the same level
of excellence wherever and however they need
us. We support each other in these efforts by
thinking beyond our individual roles to find the
best solution — and by extending our promise,
and all it represents, to our internal customers
as well.
Since the beginning, our commitment to excellence
has separated us from the competition. It’s the soul
of our company. With all that we make possible in
the world, keeping The Purple Promise and living
our values are the most important things we do.

Question 6

Values

Answer 6

People, Service, Innovation, Integrity, Responsibility

and Loyalty

Question 7

Purple Promise Example

Answer 7

I would define it as the personality of the company. Customers pay Fedex for a product, in this case, to receive a package/letter within the specified timeframe. The Purple promise is the why and how behind the operation.

Question 8

PSP

Answer 8

A people first philosophy, with the knowledge that a satisfied employee provides superior service, and profit follows. Ways in which employees are put first include: an employee feedback program (survey - feedback - action), promoting from within, a program dealing with corporate policy complaints (open door policy), and an employee recognition an reward program.