Day 3 Flashcards
Business managers 3 responsibilities
- Perfect you title and register any warranties
- Review factory warranty coverage and go over your responsibilities
- Review financial documents and answer any questions you may have
What are the 5 pervasive client exposures
Warranty coverage in relation to the length of anticipated ownership
Required vehicle maintenance
Tire and wheels
Key replacement
Cosmetic and safety
Not the time to sell
Time to offer and inform
The menu is the main tool we have for achieving the ______ rule
400%
Benefits presentation
400% rule
Presenting not selling
Reduce the clients exposure
Specific menu for each client
Disclose the base payment
You have been approved….
All these steps should result in ________ and _______ from the client for one or more of the benefit offered.
Interest and commitment
Most clients are
Driven by their budget.
After you have asked the client to Purchase the client what do you want to do three things
- Choose a benefits package
- Choose a benefit
- Decline all benefits
We see 4 typical client concerns
Before the offer
After the offer
Specific benefit concerns
Budget
Budget or
Benefit
Best practices
Fair credit policy process
Msrp are FI benefits
Program coordinator
Client benefits plan menu
Declination form
Hold checks policy
Credit card down payment
Straw purchase
Providing in accurate info is
Fraud
Consumer financial protective bureau
Informs laws and protect consumers in the marketplace
OFAC
Specially designated nationals list
Department of treasury
Federal trade commission
Created used car rule
Which requires dealers to have buyers guide
