Day 2 Flashcards
Which host marks guests as “seated” the digital wait list?
Runner
What is a proper phone greeting?
State name of restaurant, location, and name.
The phone should be answered by the ______ ring?
Third
What information should be recorded when taking a phone message?
Name, phone number, order.
How do you respond to someone calling for an owner?
Inform the caller that you will be happy to relay a message, but not able to give out personal message.
What information do you gather from a walk-in individual asking for a manager?
Name and what it is regarding.
What do you tell a guest after gathering their info for a reservation request?
Thank you for your request. I will have a manager call you today or tomorrow to confirm your reservation.
What is the communication chain at the host station?
Communication between the anchor, lookout, and the runner.
What are the six items needed to complete a wait list entry?
Party size, name, cell phone #, table preference, wait time, short description of guest.
When do we accept reservations? How many reservations per time slot?
2 days in advance, weekends- 11am 1pm 3pm 5pm 7pm 9pm, weekdays - 4pm 6pm 8pm (any time for lunches). One res. Per time slot.
How many times do you page a party from the digital wait list? What is the next step taken?
3 times. If no response after 5 minutes of the third page mark as a no show.
When we are on a wait, how many people do we need present to seat a large party?
80%
When do you alert a new party to be seated?
When the first table of the guests preference opens and is cleaned.
What price do we sell our shirts for? Hats?
$15
What is the code for a party that is willing to sit inside or outside?
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