DAY 1 Flashcards
ASSESSMENT FUNCTION
DISCOVERY, LIST, VALUE
MANAGEMENT
ACHIEVE GOALS
LEADERSHIP
GETTING PEOPLE TO BUY IN
MID LEVEL MANAGERS
SUPERVISORS OF VARIOUS DIVISIONS IN THE OFFICE
A GOOD MANAGER IS ONLY AS GOOD AS
THE PEOPLE THEY SURROUND THEMSELVES WITH
RATIO STUDIES ARE USED FOR OVERSIGHT PURPOSES , BUT ALSO AS AN ____ ____ ____
INTERNAL QUALITY CONTROL
THE LEGAL FRAMEWORK IN AN EFFECTIVE ASSESSMENT SYSTEM REQUIRES ____ REAPPRAISALS
ANNUAL
ASSESSORS ROLE OR RESPONSIBILITY IN THE PROPERTY ASSESSMENT SYSTEM IS
MANAGER
THE PROCESS OF INFLUENCING INDIVIDUALS AND GROUPS TO SET AND ACHIEVE GOALS IS THE DEFINITION OF
LEADERSHIP
FOUR RESOURCES THAT MANAGEMENT MUST HAVE IN ORDER TO ACHIEVE GOALS OF THE ORGANIZATION
- HUMAN
- FINANCIAL
- MATERIAL
- INFORMATION
4 BASIC MANAGERIAL FUNCTIONS
PLANNING
ORGANIZING
DIRECTING
CONTROLLING
WHICH OF THE 4 BASIC MANAGERIAL FUNCTIONS PROVIDES THE BASIS FOR THE OTHER MANAGERIAL FUNCTIONS?
PLANNING
WHAT ARE THE 3 NECESSARY MANAGEMENT SKILLS?
TECHNICAL
HUMAN
CONCEPTUAL
WHICH CLASSICAL PRINCIPAL ESTABLISHES THE HIERARCHAL STRUCTURE OF THE ORGANIZATION, COMMONLY CALLED THE “CHAIN OF COMMAND”?
SCALAR PRINCIPLE
THE ___ ___ OF MANAGEMENT IS COMPRISED OF SUBUNITS THAT ARE DEPENDENT ON EACH OTHER TO ACCOMPLISH ALL OF THE REQUIRED TASKS OF THE ORGANIZATION
SYSTEMS SCHOOL
One of the first things that must be done in the planning process is to determine the _____status of the organization
Current
The resources required for the organizations operational plans in monetary terms is the
Budget
A process of determining how an organization accomplishes its goals and objectives is
Planning
Measurable specifics that must be accomplished in total , or in some combination to achieve the goals in the plan are
Objectives
Allocate resources efficiently, consider the future, provide the foundation for other management functions
The purpose of planning
A well thought out ___ ___ is focused on the reasons for the organization’s existence. it should be clear concise and realistic
mission statement
Short range plans are also referred to as
Operational plans
Charts that show jobs to be done on the vertical axis and time allocations on the horizontal axis are known as
Gantt charts
A ___ ___ sequences significant events incorporating yes or no decisions but without a time dimension
Flow chart
Staff costs account for approximately what percentage of the budget for most jurisdictions
80-85
The ______ budget focuses on how much is spent and for what purpose, rather than the activity affected
Line item
When making a budget presentation these will keep you and your audience on track hold interest and make key points more memorable
Visual aids
The grouping of activities necessary to attain the objectives of the organization
organizing
INTERNAL FACTORS
SIZE OF ORGANIZATION
DIVERSITY OF ORGANIZATIONS
CHARACTERISTICS OF PERSONNEL
EXTERNAL FACTORS
ENVIRONMENTAL STABILITY
TECHNOLOGY
EXTERNAL PRESSURES
EXTERNAL PRESSURES
REGULATORY AGENCIES
APPEAL BOARDS
LEGISLATIVE MANDATES
GENERAL PUBLIC/MEDIA
A GROUP OF RESOURCES ESTABLISHED TO PERFORM CERTAIN TASKS WITHIN THE ORGANIZATION
DEPARTMENT
SIZE OF THE ORGANIZATION, DIVERSITY OF OPERATIONS, CHARACTERISTICS OF PERSONELL ARE ____ FACTORS THAT MUST BE CONSIDERED IN THE STRUCTURE OF THE ORGANIZATION
INTERNAL
THE ALLOCATION OF RESPONSIBILITIES, THE ASSIGNMENT OF SUPERVISORY POSITIONS, AND SPECIFYING LINES OF AUTHORITY ARE ALL PART OF
ORGANIZING
ENVIRONMENTAL STABILITY, TECHNOLOGY, AND OUTSIDE PRESSURES ARE _____ FACTORS WHICH AFFECTS THE ORGANIZATIONAL STRUCTURE
EXTERNAL
THE ASSESORS OFFICE , BY DEFINITION MAY BE CONSIDERED A DEPARTMENT. _____ SUCH AS APPRAISAL AND _____ SUCH AS RESIDENTIAL ARE CREATED WITH THE ASSESORS OFFICE TO ADRESS AREAS OF SPECIALIZATION
DIVISIONS, SECTIONS
ORGANIZING THE ASSESSORS OFFICE UTILIZING ____ DIVISIONS CATEGORIZES JOBS ACCORDING TO THE ACTIVITY TO BE DONE.
FUNCTIONING
ASSIGNING PARTS OF THE JOB TO VARIOUS MEMBERS OF THE ORGANIZATION IS CALLED ____ OF ____
DIVISION, LABOR
DIVISIONS THAT CATEGORIZE JOBS ACCORDING TO THE ACTIVITY TO BE DONE ARE CALLED ____ DIVISIONS. DIVISIONS THAT INCLUDE A SPECIFIC AREA OF THE JURISDICTION ARE CALLED _____ DIVISIONS.
FUNCTIONAL, GEOGRAPHIC
PRODUCT ____ REFERS TO THE ACCURACY OF THE DATA DEVELOPED IN APPRAISAL ACTIVITIES
QUALITY
ALL EMPLOYEES, ESPECIALLY A NEW EMPLOYEE, SHOULD BE GIVEN A ______ MANUAL
POLICY
THE _____ ______ SHOULD CLEARLY SHOW THE CHAIN OF COMMAND TO EVERYONE IN THE ORGANIZATION
ORGANIZATION CHART
A ___ ______ SHOULD DESCRIBE THE REQUIRED JOB ASSIGNMENTS SO THAT AN EMPLOYEE IS NOT EVALUATED ON TASKS NOT CLEARLY DEFINED
JOB DESCRIPTION
DURING AN INTERVIEW, TALK NO MORE THAN ___ %
25
EMPLOYEE DEVELOPMENT SHOULD INCLUDE COURSES, WORKSHOPS, AND SEMINARS AS WELL AS _____ TRAINING PROVIDED BY SENIOR STAFF MEMBERS
IN-HOUSE
EMPLOYEE _____ SHOULD BE COMPETITIVE WITH THE MARKET, IF BUDGET PERMITS, AND EQUITABLE AMONG CLASSES OF POSITIONS
COMPENSATION
A SYSTEM IN WHICH PAY INCREASES ARE LINED TO THE NUMBER OR DEPTH OF SKILLS AN EMPLOYEE ACQUIRES IS KNOWN AS ___ ___ PAY
SKILL BASED
GETTING IT DONE, ACCOMPLISHING GOAL
MANAGEMENT
ALLOWING TWO PEOPLE TO SPLIT A SINGLE JOB IS KNOWN AS ___ ___. EACH PERSON WORKS PART TIME.
JOB SHARING
ALLOWING EMPLOYEES TO DETERMINE HOW THEY WILL FULFILL THEIR TIME COMMITMENT TO THE JURISDICTION IS KNOWN AS ___ ___.
FLEX HOURS
THE EMPLOYEE WORK EXTRA HOURS EACH DAY IN ORDER TO HAVE EXTRA DAYS OFF. THE 9/80 AND 4/10 ARE THE MOST COMMON. THIS IS CALLED ___ ___
FLEX DAYS
A SCHEDULING TECHNIQUE THAT ALLOWS WORKERS TO WORK AT HOME IS
TELE-COMMUTING
APPROPRIATE LEGAL FRAMEWORK, COMPETENT STAFF, COMPLETE MAPS AND DATA ARE ATTRIBUTES OF
EFFECTIVE ASSESSMENT SYSTEM
THE ___ PRINCIPLE STATES THAT AUTHORITY AND RESPONSIBILITY SHOULD FLOW VERTICALLY FROM THE HIGHEST LEVEL TO THE LOWEST LEVEL, FOLLOWING WHAT IS COMMONLY CALLED TROUPS THE CHAIN OF COMMAND
SCALAR
VARIOUS PORTIONS OF A PARTICULAR TASK ARE ASSIGNED AMONG A NUMBER OF MEMBERS OF THE ORGANIZATION, THIS IS
DIVISION OF LABOR
THE PROCESS OF INFLUENCING INDIVIDUALS AND GROUPS TO SET AND ACHIEVE GOALS IS THE DEFINITION OF
LEADERSHIP
OF THE BASIC MANAGERIAL FUNCTIONS _____ REQUIRES THE IDENTIFICATION OF GOALS AND THE VARIOUS WAYS OF ACHIEVING THEM. IT ALSO PROVIDES THE BASIS FOR THE OTHER MANAGERIAL FUNCTIONS
PLANNING
3 NECESSARY MANAGEMENT SKILLS
TECHNICAL, HUMAN, CONCEPTUAL
ONE OF THE FIRST MANAGEMENT THEORIES WAS ____ SCHOOL OF MGMT. PRIMARILY AN AUTHORITARIAN APPROACH
CLASSICAL
INCREASING ORGANIZATIONAL SUCCESS, ESTABLISHING A COORDINATING EFFORT, ALLOCATING RESOURCES EFFICIENTLY ARE PURPOSES OF
PLANNING
PLANNING PROCESS FOR ALL ORGANIZATIONS STARTS WITH
MISSION STATEMENT
