DAY 1 Flashcards
ASSESSMENT FUNCTION
DISCOVERY, LIST, VALUE
MANAGEMENT
ACHIEVE GOALS
LEADERSHIP
GETTING PEOPLE TO BUY IN
MID LEVEL MANAGERS
SUPERVISORS OF VARIOUS DIVISIONS IN THE OFFICE
A GOOD MANAGER IS ONLY AS GOOD AS
THE PEOPLE THEY SURROUND THEMSELVES WITH
RATIO STUDIES ARE USED FOR OVERSIGHT PURPOSES , BUT ALSO AS AN ____ ____ ____
INTERNAL QUALITY CONTROL
THE LEGAL FRAMEWORK IN AN EFFECTIVE ASSESSMENT SYSTEM REQUIRES ____ REAPPRAISALS
ANNUAL
ASSESSORS ROLE OR RESPONSIBILITY IN THE PROPERTY ASSESSMENT SYSTEM IS
MANAGER
THE PROCESS OF INFLUENCING INDIVIDUALS AND GROUPS TO SET AND ACHIEVE GOALS IS THE DEFINITION OF
LEADERSHIP
FOUR RESOURCES THAT MANAGEMENT MUST HAVE IN ORDER TO ACHIEVE GOALS OF THE ORGANIZATION
- HUMAN
- FINANCIAL
- MATERIAL
- INFORMATION
4 BASIC MANAGERIAL FUNCTIONS
PLANNING
ORGANIZING
DIRECTING
CONTROLLING
WHICH OF THE 4 BASIC MANAGERIAL FUNCTIONS PROVIDES THE BASIS FOR THE OTHER MANAGERIAL FUNCTIONS?
PLANNING
WHAT ARE THE 3 NECESSARY MANAGEMENT SKILLS?
TECHNICAL
HUMAN
CONCEPTUAL
WHICH CLASSICAL PRINCIPAL ESTABLISHES THE HIERARCHAL STRUCTURE OF THE ORGANIZATION, COMMONLY CALLED THE “CHAIN OF COMMAND”?
SCALAR PRINCIPLE
THE ___ ___ OF MANAGEMENT IS COMPRISED OF SUBUNITS THAT ARE DEPENDENT ON EACH OTHER TO ACCOMPLISH ALL OF THE REQUIRED TASKS OF THE ORGANIZATION
SYSTEMS SCHOOL
One of the first things that must be done in the planning process is to determine the _____status of the organization
Current
The resources required for the organizations operational plans in monetary terms is the
Budget
A process of determining how an organization accomplishes its goals and objectives is
Planning
Measurable specifics that must be accomplished in total , or in some combination to achieve the goals in the plan are
Objectives
Allocate resources efficiently, consider the future, provide the foundation for other management functions
The purpose of planning
A well thought out ___ ___ is focused on the reasons for the organization’s existence. it should be clear concise and realistic
mission statement
Short range plans are also referred to as
Operational plans
Charts that show jobs to be done on the vertical axis and time allocations on the horizontal axis are known as
Gantt charts
A ___ ___ sequences significant events incorporating yes or no decisions but without a time dimension
Flow chart
Staff costs account for approximately what percentage of the budget for most jurisdictions
80-85
The ______ budget focuses on how much is spent and for what purpose, rather than the activity affected
Line item
When making a budget presentation these will keep you and your audience on track hold interest and make key points more memorable
Visual aids
The grouping of activities necessary to attain the objectives of the organization
organizing
INTERNAL FACTORS
SIZE OF ORGANIZATION
DIVERSITY OF ORGANIZATIONS
CHARACTERISTICS OF PERSONNEL
EXTERNAL FACTORS
ENVIRONMENTAL STABILITY
TECHNOLOGY
EXTERNAL PRESSURES
EXTERNAL PRESSURES
REGULATORY AGENCIES
APPEAL BOARDS
LEGISLATIVE MANDATES
GENERAL PUBLIC/MEDIA
A GROUP OF RESOURCES ESTABLISHED TO PERFORM CERTAIN TASKS WITHIN THE ORGANIZATION
DEPARTMENT
SIZE OF THE ORGANIZATION, DIVERSITY OF OPERATIONS, CHARACTERISTICS OF PERSONELL ARE ____ FACTORS THAT MUST BE CONSIDERED IN THE STRUCTURE OF THE ORGANIZATION
INTERNAL
THE ALLOCATION OF RESPONSIBILITIES, THE ASSIGNMENT OF SUPERVISORY POSITIONS, AND SPECIFYING LINES OF AUTHORITY ARE ALL PART OF
ORGANIZING
ENVIRONMENTAL STABILITY, TECHNOLOGY, AND OUTSIDE PRESSURES ARE _____ FACTORS WHICH AFFECTS THE ORGANIZATIONAL STRUCTURE
EXTERNAL
THE ASSESORS OFFICE , BY DEFINITION MAY BE CONSIDERED A DEPARTMENT. _____ SUCH AS APPRAISAL AND _____ SUCH AS RESIDENTIAL ARE CREATED WITH THE ASSESORS OFFICE TO ADRESS AREAS OF SPECIALIZATION
DIVISIONS, SECTIONS
ORGANIZING THE ASSESSORS OFFICE UTILIZING ____ DIVISIONS CATEGORIZES JOBS ACCORDING TO THE ACTIVITY TO BE DONE.
FUNCTIONING
ASSIGNING PARTS OF THE JOB TO VARIOUS MEMBERS OF THE ORGANIZATION IS CALLED ____ OF ____
DIVISION, LABOR
DIVISIONS THAT CATEGORIZE JOBS ACCORDING TO THE ACTIVITY TO BE DONE ARE CALLED ____ DIVISIONS. DIVISIONS THAT INCLUDE A SPECIFIC AREA OF THE JURISDICTION ARE CALLED _____ DIVISIONS.
FUNCTIONAL, GEOGRAPHIC
PRODUCT ____ REFERS TO THE ACCURACY OF THE DATA DEVELOPED IN APPRAISAL ACTIVITIES
QUALITY
ALL EMPLOYEES, ESPECIALLY A NEW EMPLOYEE, SHOULD BE GIVEN A ______ MANUAL
POLICY
THE _____ ______ SHOULD CLEARLY SHOW THE CHAIN OF COMMAND TO EVERYONE IN THE ORGANIZATION
ORGANIZATION CHART
A ___ ______ SHOULD DESCRIBE THE REQUIRED JOB ASSIGNMENTS SO THAT AN EMPLOYEE IS NOT EVALUATED ON TASKS NOT CLEARLY DEFINED
JOB DESCRIPTION
DURING AN INTERVIEW, TALK NO MORE THAN ___ %
25
EMPLOYEE DEVELOPMENT SHOULD INCLUDE COURSES, WORKSHOPS, AND SEMINARS AS WELL AS _____ TRAINING PROVIDED BY SENIOR STAFF MEMBERS
IN-HOUSE
EMPLOYEE _____ SHOULD BE COMPETITIVE WITH THE MARKET, IF BUDGET PERMITS, AND EQUITABLE AMONG CLASSES OF POSITIONS
COMPENSATION
A SYSTEM IN WHICH PAY INCREASES ARE LINED TO THE NUMBER OR DEPTH OF SKILLS AN EMPLOYEE ACQUIRES IS KNOWN AS ___ ___ PAY
SKILL BASED
GETTING IT DONE, ACCOMPLISHING GOAL
MANAGEMENT
ALLOWING TWO PEOPLE TO SPLIT A SINGLE JOB IS KNOWN AS ___ ___. EACH PERSON WORKS PART TIME.
JOB SHARING
ALLOWING EMPLOYEES TO DETERMINE HOW THEY WILL FULFILL THEIR TIME COMMITMENT TO THE JURISDICTION IS KNOWN AS ___ ___.
FLEX HOURS
THE EMPLOYEE WORK EXTRA HOURS EACH DAY IN ORDER TO HAVE EXTRA DAYS OFF. THE 9/80 AND 4/10 ARE THE MOST COMMON. THIS IS CALLED ___ ___
FLEX DAYS
A SCHEDULING TECHNIQUE THAT ALLOWS WORKERS TO WORK AT HOME IS
TELE-COMMUTING
APPROPRIATE LEGAL FRAMEWORK, COMPETENT STAFF, COMPLETE MAPS AND DATA ARE ATTRIBUTES OF
EFFECTIVE ASSESSMENT SYSTEM
THE ___ PRINCIPLE STATES THAT AUTHORITY AND RESPONSIBILITY SHOULD FLOW VERTICALLY FROM THE HIGHEST LEVEL TO THE LOWEST LEVEL, FOLLOWING WHAT IS COMMONLY CALLED TROUPS THE CHAIN OF COMMAND
SCALAR
VARIOUS PORTIONS OF A PARTICULAR TASK ARE ASSIGNED AMONG A NUMBER OF MEMBERS OF THE ORGANIZATION, THIS IS
DIVISION OF LABOR
THE PROCESS OF INFLUENCING INDIVIDUALS AND GROUPS TO SET AND ACHIEVE GOALS IS THE DEFINITION OF
LEADERSHIP
OF THE BASIC MANAGERIAL FUNCTIONS _____ REQUIRES THE IDENTIFICATION OF GOALS AND THE VARIOUS WAYS OF ACHIEVING THEM. IT ALSO PROVIDES THE BASIS FOR THE OTHER MANAGERIAL FUNCTIONS
PLANNING
3 NECESSARY MANAGEMENT SKILLS
TECHNICAL, HUMAN, CONCEPTUAL
ONE OF THE FIRST MANAGEMENT THEORIES WAS ____ SCHOOL OF MGMT. PRIMARILY AN AUTHORITARIAN APPROACH
CLASSICAL
INCREASING ORGANIZATIONAL SUCCESS, ESTABLISHING A COORDINATING EFFORT, ALLOCATING RESOURCES EFFICIENTLY ARE PURPOSES OF
PLANNING
PLANNING PROCESS FOR ALL ORGANIZATIONS STARTS WITH
MISSION STATEMENT
A PROCESS FOR DETERMINING WHERE THE ORGANIZATION IS GOING OVER SOME SPAN OF TIME USUALLY THE NEXT 2-5 YEARS IS PART OF THE
STRATEGIC PLAN
A ___ CONTAINS DETAILED INFORMATION ABOUT WORK LOADS, MEASURES OF PERFORMANCE AND RESOURCES REQUIRED
OPERATIONAL PLAN
WRITTEN ____ HAVE QUALITATIVE MEASURABLE TERMS, STATING THE DESIRED RESULTS TO BE OBTAINED, WITHIN A GIVEN PERIOD OF TIME
OBJECTIVES
A ___ ____ SEQUENCES SIGNIFICANT EVENTS AND INCORPORATES YES OR NO DECISIONS
FLOW CHART
THE ___ IS THE FINAL STEP IN THE PLANING PROCESS AND QUANTITATIVE EXPRESSION OF THE PLAN
BUDGET
THE ___ BUDGET IS THE PRIMARY TYPE OF BUDGET FOUND IN MOST ASSESSORS OFFICES
LINE-ITEM
GROUPING OF ACTIVITIES, ALLOCATION OF RESPONSIBILITIES, SPECIFYING LINES OF AUTHORITY IS KNOWN AS
ORGANIZING
SIZE OF THE ORGANIZATION, DIVERSITY OF OPERATIONS, AND CHARACTERISTICS OF THE PERSONNEL ARE ___ THAT MUST BE CONSIDERED IN THE STRUCTURE OF THE ORGANIZATION
INTERNAL
ENVIRONMENTAL STABILITY, TECHNOLOGY AND OUTSIDE PRESSURES ARE ____THAT MUST BE CONSIDERED IN THE STRUCTURE OF THE ORGANIZATION
EXTERNAL
IN THE DEVELOPMENT OF AN ORGANIZATIONAL STRUCTURE, ____ CATEGORIZE JOBS ACCORDING TO THE ACTIVITY TO BE DONE
FUNCTIONAL
IN ADDITION TO SHOWING THE DIVISION OF WORK WITHIN AN ORGANIZATION, AND THE FUNCTIONAL CHAIN OF COMMAND, THE ORGANIZATIONAL CHART SHOULD SHOW THE FOLLOWING
LEVELS OF MGMT POSITIONS
LINES OF AUTHORITY AND REPORTING RELATIONSHIPS
FORMAL LINES OF COMMUNICATION
JOB SHARING, FLEX HOURS, AND FLEX DAYS ARE EXAMPLES OF ____ INCENTIVES
NON-PAY
THE PROCESS OF ASSIGNING VARIOUS DEGREES OF DECISION MAKING AUTHORITY TO SUBORDINATES. IT ALLOWS THEM TO MAKE DECISIONS
DELEGATION
EMPLOYEES ARE GIVEN RESPONSIBILITY TO INQUIRE AND INVESTIGATE, THEN REPORT FINDINGS TO SUPERVISOR IS A ___ DEGREE OF DELEGATION
LOW
EMPLOYEES ARE GIVEN RESPONSIBILITY TO INQUIRE AND INVESTIGATE, AND REPORT, AND ADVISE THEIR SUPERVISOR, THIS IS A ___ DEGREE OF DELEGATION
MODERATE
EMPLOYEES ARE GIVEN RESPONSIBILITY TO INQUIRE AND INVESTIGATE, AND REPORT, AND AUTHORITY TO TAKE ACTION, EMPLOYEES REPORT THIS TO SUPERVISOR. THIS IS A ___ DEGREE OF DELEGATION
HIGH
The process of guiding the activities of the assessors office appropriately is termed
directing
ASSESSORS AS MANAGERS DIRECT ACTIVITIES BY LEADING, MOTIVATING, AND
COMMUNICATING
VISION, CONFIDENCE, DETERMINATION, EXPECTATIONS OF CONFIDENCE OF FOLLOWERS ARE EXAMPLES OF
OUTSTANDING LEADERS
THE PROCESS OF ENTRUSTING ONE’S AUTHORITY TO A COMPETENT SUBORDINATE IS
DELEGATION
TYPICALLY THE BIGGEST BARRIER TO DELEGATION IS THE
MANAGER
DEADLINES BEING MISSED IS AN EFFECT OF POOR
DELEGATION
DELEGATION IS THE SHARING OF RESPONSIBILITY AND AUTHORITY, BUT NOT THE ABDICATION OF
RESPONSIBILITY
AN INDIVIDUALS STATE OF MIND THAT CAUSES THEM TO BEHAVE IN A WAY THAT ENSURES THE ACCOMPLISHMENT OF A GOAL IS TERMED
MOTIVATION
THE PRIMARY COMPONENTS OF MOTIVATION ARE ABILITY, ___ AND ___
EFFORT, DESIRE
STUDIES THAT SHOW THE SIGNIFICANT FACTORS THAT AFFECT PRODUCTIVITY WERE SOCIAL AND PSYCHOLOGICAL FACTORS, NOT WORKING CONDITIONS WERE KNOWN AS
HAWTHORNE STUDIES
MASLOWS HEIERARCHY OF NEEDS THEORY PLACED __________AT THE TOP
SELF-ACTUALIZATION
Herzberg DISSATISFIERS ARE ____ FACTORS
MAINTENANCE
HERZBERG SATISFIERS ARE ____ FACTORS
MOTIVATING
SUBORDINATE TO SUPERVISOR IS ____ COMMUNICATION, SUCH AS SUGGESTION BOXES, GRIEVANCES
UPWARD
UNOFFICIAL AND INFORMAL COMMUNICATION SYSTEM
GRAPEVINE
____ COMMUNICATION FLOWS AMONG EMPLOYEES AT THE SAME LEVEL
HORIZONTAL
A WAY OF LISTENING AND RESPONDING TO ANOTHER PERSON THAT IMPROVES MUTUAL UNDERSTANDING AND TRUST
EMPATHIC
A management term for leading motivating and communicating to get things done is
Directing
In Maslow’s hierarchy of needs the ______ needs are at the bottom
Physiological
Policy statements job instructions office memos and group meetings are examples of
Downward communication
Suggestion boxes, grievance, proposals, are examples of
Upward communication
Communication that takes place among people at different levels of the organization is termed
Lateral communication
Status of the speaker, number of links, expansion, organizational politics are examples of
Barriers to organizational communication
Being attentive being interested and being a sounding board our guidelines for what
Empathic listening
Manager spend how much more time listening than talking
1/3
The medium that enhances understanding from one person to another is known as
Feedback
The process by which assessors evaluate the performance of their office relative to predetermine standards is known as
Controlling
IAAO STANDARD FOR PRD IS BETWEEN ___ AND ___
.98, 1.03
IAAO STANDARD FOR CENTRAL TENDENCY IS BETWEEN ___ AND ___
.9, 1.00
IAAO GUIDELINES FOR COEFFICIENT OF DISPERSION
LESS THAN 15.0
ABS DEVIATION/#/MEDIAN*100=
COD
TREND IS CALCULATED BY DIVIDING THE ___ BY THE ____
TARGET, CURRENT (MEDIAN)
TARGET (WHERE YOU WANT TO BE)/ACTUAL(WHERE YOU ARE)=
TREND
A PART OF THE PERSONNEL MGMT INCLUDES ___ ___. THIS IS A COMMON PROCEDURE USED TO EVALUATE ANY ORGANIZATIONS PERSONNEL.
PERFORMANCE EVALUATION
LENIENCY, RECENCY, STRICTNESS, PERSONAL BIAS, AND CENTRAL TENDENCY ARE ALL EXAMPLES OF
PERFORMANCE EVALUATION ERRORS
THE ___ ___ SHOULD PROTECT AN EMPLOYEE FROM REPRISAL
GRIEVANCE PROCEDURE
PUBLIC RELATIONS STARTS WITH
A FAIR, OPEN, EFFICIENT ORGANIZATION
WHICH MEDIA GROUP CAN BE A SPECIAL BENEFIT TO THE ASSESSORS OFFICE?
NEWSPAPER
THE ART OF MAKING PEOPLE LIKE YOUR ORGANIZATON
PUBLIC RELATIONS
DISCIPLINING AN EMPLOYEE SHOULD FOLLOW A STANDARD
PROCESS
THE FINAL STEP BEFORE DISMISSING AN EMPLOYEE SHOULD INCLUDE A ___ ___
WRITTEN REPORT
AN EFFECTIVE GRAPHIC PLANNING TOOL FOR MEASURING PROGRESS OF THE ORGANIZATION, AFTER THE PLAN HAS BEEN IMPLEMENTED
GANTT CHART
___ ___ CAN ASSIST IN ASSURING THE ACCURACY OF THE DATA
EDIT CHECKS
THE ____ IS MOST WIDELY USED IN RATIO STUDIES TO MEASURE APPRAISAL LEVEL
MEDIAN
THE AVERAGE PERCENTAGE MISS FROM THE MEDIAN
COEFFICIENT OF DISPERSION
_____ IS WHEN LOW VALUED PROPERTIES ARE OVER APPRAISED RELATIVE TO HIGH VALUED PROPERTIES. THE STAT THAT MEASURES THIS IS
REGRESSIVITY, PRICE RELATED DIFFERENTIAL
IF UNIFORMITY IS GOOD BUT THE LEVEL IS LOW CAN THE VALUES BE TRENDED?
YES
IF THE MEDIAN AND MEAN RATIOS STRATIFIED BY HEATING TYPE ALL HAVE A LEVEL AROUND ONE, THIS HAS GOOD ___ EQUITY
HORIZONTAL
LOW DOLLAR PROPERTIES ARE OVER APPRAISED RELATIVE TO HIGH DOLLAR PROPERTIES. THIS IS AN EXAMPLE OF POOR ___ EQUITY AND SHOULD EQUATE TO A PRICE RELATED DIFFERENTIAL ___ ONE.
VERTICAL, ABOVE
THE BOX IN THE BOX PLOT REPRESENTS ___ % OF THE DATA
50
___ ___ IS THE PRACTICE OF ADJUSTING THE VALUE ON PROPERTIES THAT SOLD WITHOUT REGARD TO THE MARKET ANALYSIS PERFORMED IN SETTING VALUES FOR THE POPULATION
SALES CHASING
THE FIRST STEP IN PLANNING A GOOD PUBLIC RELATIONS PROGRAM IS
REVIEW
ALL PERSONNEL IN THE OFFICE SHOULD BE ___ AND ___
COURTEOUS AND RESPONSIVE
ALL PERSONNEL IN THE ASSESSORS OFFICE SHOULD HAVE WRITTEN ___ AND ___
RULES, PROCEDURES
THE __ BECOMES A PART OF THE PUBLIC RELATIONS TEAM
MEDIA
WHEN WORKING WITH THE MEDIA, THE ASSESSORS OFFICE MUST TRANSLATE ____ INFORMATION INTO MEANINGFUL NEWS DATA
TECHNICAL
SIX CRITERIA USED BY NEWS MEDIA TO SUMMARIZE DATA
WHO WHERE WHAT WHY WHEN HOW
PRIMARY WAYS TO KEEP THE PUBLIC INFORMED ON SPECIAL ISSUES IS THROUGH ___ ____
PRESS RELEASES
WHEN WORKING WITH THE MEDIA, USE WHATEVER MEANS POSSIBLE TO AVOID BEING
MISQUOTED
STANDARD SPEECHES SHOULD BE PREPARED IN
ADVANCE
COMMUNICATION AMONG PPL AT DIFF LEVELS IS
LATERAL
WHAT STYLES OF MGMT IS BASED UPON INTERRELATED STYLES TO ACHIEVE GOALS OR OBJECTIVES
SYSTEMS
WHAT IS THE MOST COMMON TYPE OF BUDGET IN AN ASSESSORS OFFICE
LINE-ITEM
ENVIRONMENTAL STABILITY IS AN ___ FACTOR
EXTERNAL
ASSIGNING APPRAISERS TO CERTAIN PROPERTY TYPES OR NHBDS WOULD BE WHAT TYPE OF DIVISION
GEOGRAPHIC
SIZE OF JURISDICTION AND COMPLEXITY OF WORK IS A CONSIDERATION OF WHAT FUNCTION
DIVISION OF LABOR
WHAT TYPES OF EMPLOYEES DO NOT RECEIVE OVERTIME PAY
EXEMPT
WHAT TYPE OF PAY ENHANCES EMPLOYEE PRODUCTIVITY AND PRODUCT QUALITY
SKILL BASED
MISSED DEADLINES, ASSIGNING EMPLOYEES TASKS WITHOUT PROPER TRAINING ARE EXAMPLES OF
POOR DELEGATION
THE MOST BASIC MOTIVATIONAL STRATEGIES THAT MANAGERS AND SUPERVISORS CAN DO WITH THEIR STAFF
COMMUNICATE
KNOWING YOUR AUDIENCE AND PRESENTING INFO IN SMALL BITES ARE METHODS TO OVERCOME BARRIERS TO WHAT
ORGANIZATIONAL COMMUNICATION
A WEEK BEFORE AN EMPLOYEE LEAVES, WHAT SHOULD BE CONDUCTED
EXIT INTERVIEW
SALES RATIO IS ___ DIVIDED BY ___
APPRAISED AMOUNT/SALES PRICE
WHAT IS ONE METHOD THAT LIMITS SOME DATA FROM BEING DISPLAYED ON YOUR WEB PAGE
REDACTED
A PRD GREATER THAN ONE INDICATES VALUES ARE
REGRESSIVE
WHAT IS THE IAAO ACCEPTABLE STANDARD FOR THE PRD
.98-1.03
