Day 1 Flashcards
Study subjects discussed on day one of sales induction training.
What are the percentages of Words Music and Dance and why is it important to use them properly with a customer?
7% Words
35% Music
58% Dance
It is important to use these elements to build a relationship, trust, and rapport with the customer.
Why is it important that we acknowledge our customers?
Because 70% of customer who are not greeted within 30 seconds are likely to leave, 90% will leave within 2 minutes.
What are the 5 parts of the Best Buy Promise?
The latest devices and services - all in one place.
Knowledgeable, impartial advice.
Competitive prices.
The ability to shop when and where you want.
To support you for the life of your products.
What are 4 Value Propositions Elements?
Geek Squad, Reward Zone, Low Price Guarantee, Trade-in, Bestbuy.com, Instant ship, In Store Pickup, Call Center.
What are the 6 steps of selling skills?
- Preparing to Sell.
- Welcome and Opening the Sale.
- Ask Questions to Understand.
- WOW!
- Sell Solutions.
- Appreciation.
What is the most important thing to customers when shopping in our stores?
The Employee.
What are three conversation starter topics?
Children, personalized clothing, entertainment, current events, sports, holidays, compliments.
What are the top 3 places customers research products?
- Online customer reviews.
- Online professional reviews.
- Friends and family.
What is the must ask question in “Welcome and open the sale”?
The Permission Question.
What are the two behaviors of “Welcome and Opening the sale.”?
Welcome the customer in a timely manner. Build rapport with the customer.
What are the three things that a welcome greeting should accomplish?
Person to person conversation. Unique and Sincere. Questions which encourage conversation.