Day 1 Flashcards

Study subjects discussed on day one of sales induction training.

1
Q

What are the percentages of Words Music and Dance and why is it important to use them properly with a customer?

A

7% Words
35% Music
58% Dance

It is important to use these elements to build a relationship, trust, and rapport with the customer.

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2
Q

Why is it important that we acknowledge our customers?

A

Because 70% of customer who are not greeted within 30 seconds are likely to leave, 90% will leave within 2 minutes.

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3
Q

What are the 5 parts of the Best Buy Promise?

A

The latest devices and services - all in one place.
Knowledgeable, impartial advice.
Competitive prices.
The ability to shop when and where you want.
To support you for the life of your products.

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4
Q

What are 4 Value Propositions Elements?

A

Geek Squad, Reward Zone, Low Price Guarantee, Trade-in, Bestbuy.com, Instant ship, In Store Pickup, Call Center.

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5
Q

What are the 6 steps of selling skills?

A
  1. Preparing to Sell.
  2. Welcome and Opening the Sale.
  3. Ask Questions to Understand.
  4. WOW!
  5. Sell Solutions.
  6. Appreciation.
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6
Q

What is the most important thing to customers when shopping in our stores?

A

The Employee.

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7
Q

What are three conversation starter topics?

A

Children, personalized clothing, entertainment, current events, sports, holidays, compliments.

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8
Q

What are the top 3 places customers research products?

A
  1. Online customer reviews.
  2. Online professional reviews.
  3. Friends and family.
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9
Q

What is the must ask question in “Welcome and open the sale”?

A

The Permission Question.

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10
Q

What are the two behaviors of “Welcome and Opening the sale.”?

A

Welcome the customer in a timely manner. Build rapport with the customer.

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11
Q

What are the three things that a welcome greeting should accomplish?

A

Person to person conversation. Unique and Sincere. Questions which encourage conversation.

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