Dale Carnegie Principles

Question 1

1.1 - Don’t critize, condemn, or complain.

Answer 1

1.1 - Don’t critize, condemn, or complain.

Question 2

1.2 - Give honest and sincere appreciation.

Answer 2

1.2 - Give honest and sincere appreciation.

Question 3

1.3 - Arouse in the other person an eager want.

Answer 3

1.3 - Arouse in the other person an eager want.

Question 4

2.1 - Become genuinely interested in other people.

Answer 4

2.1 - Become genuinely interested in other people.

Question 5

2.2 - Smile.

Answer 5

2.2 - Smile.

Question 6

2.3 - Remember that a person’s name is to that person the sweetest and most important sound in any language.

Answer 6

2.3 - Remember that a person’s name is to that person the sweetest and most important sound in any language.

Question 7

2.4 - Be a good listener. Encourage others to talk about themselves.

Answer 7

2.4 - Be a good listener. Encourage others to talk about themselves.

Question 8

2.5 - Talk in terms of the other person’s interests.

Answer 8

2.5 - Talk in terms of the other person’s interests.

Question 9

2.6 - Make the other person feel important and do it sincerely.

Answer 9

2.6 - Make the other person feel important and do it sincerely.

Question 10

3.1 - The only way to get the best of an argument is to avoid it.

Answer 10

3.1 - The only way to get the best of an argument is to avoid it.

Question 11

3.2 - Show respect for the other person’s opinions. Never say, “you’re wrong”.

Answer 11

3.2 - Show respect for the other person’s opinions. Never say, “you’re wrong”.

Question 12

3.3 - If you are wrong, admit it quickly and emphatically.

Answer 12

3.3 - If you are wrong, admit it quickly and emphatically.

Question 13

3.4 - Begin in a friendly way.

Answer 13

3.4 - Begin in a friendly way.

Question 14

3.5 - Get the other person say “yes, yes” immediately.

Answer 14

3.5 - Get the other person say “yes, yes” immediately.

Question 15

3.7 - Let the other person feel that the idea is his or hers.

Answer 15

3.7 - Let the other person feel that the idea is his or hers.

Question 16

3.6 - Let the other person do a great deal of the talking

Answer 16

3.6 - Let the other person do a great deal of the talking

Question 17

3.8 - Try honestly to see things from the other person’s point of view.

Answer 17

3.8 - Try honestly to see things from the other person’s point of view.

Question 18

3.9 - Be sympathetic to the other person’s ideas and desires.

Answer 18

3.9 - Be sympathetic to the other person’s ideas and desires.

Question 19

3.10 - Appeal to the nobler motives.

Answer 19

3.10 - Appeal to the nobler motives.

Question 20

3.11 - Dramatize your ideas.

Answer 20

3.11 - Dramatize your ideas.

Question 21

3.12 - Throw down a challenge.

Answer 21

3.12 - Throw down a challenge.

Question 22

4.1 - Begin with praise and honest appreciation.

Answer 22

4.1 - Begin with praise and honest appreciation.

Question 23

4.2 - Call attention to people’s mistakes indirectly.

Answer 23

4.2 - Call attention to people’s mistakes indirectly.

Question 24

4.3 - Talk about your own mistakes before criticizing the other person.

Answer 24

4.3 - Talk about your own mistakes before criticizing the other person.

Question 25

4.4 - Ask questions instead of giving direct orders.

Answer 25

4.4 - Ask questions instead of giving direct orders.

Question 26

4.5 - Let the other person save face.

Answer 26

4.5 - Let the other person save face.

Question 27

4.6 - Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”

Answer 27

4.6 - Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”

Question 28

4.7 - Give the other person a fine reputation to live up to.

Answer 28

4.7 - Give the other person a fine reputation to live up to.

Question 29

4.8 - Use encouragement. Make the fault seem easy to correct.

Answer 29

4.8 - Use encouragement. Make the fault seem easy to correct.

Question 30

4.9 - Make the other person happy about doing the thing you suggest.

Answer 30

4.9 - Make the other person happy about doing the thing you suggest.