Dale Carnegie Principles Flashcards
1.1 - Don’t critize, condemn, or complain.
1.1 - Don’t critize, condemn, or complain.
1.2 - Give honest and sincere appreciation.
1.2 - Give honest and sincere appreciation.
1.3 - Arouse in the other person an eager want.
1.3 - Arouse in the other person an eager want.
2.1 - Become genuinely interested in other people.
2.1 - Become genuinely interested in other people.
2.2 - Smile.
2.2 - Smile.
2.3 - Remember that a person’s name is to that person the sweetest and most important sound in any language.
2.3 - Remember that a person’s name is to that person the sweetest and most important sound in any language.
2.4 - Be a good listener. Encourage others to talk about themselves.
2.4 - Be a good listener. Encourage others to talk about themselves.
2.5 - Talk in terms of the other person’s interests.
2.5 - Talk in terms of the other person’s interests.
2.6 - Make the other person feel important and do it sincerely.
2.6 - Make the other person feel important and do it sincerely.
3.1 - The only way to get the best of an argument is to avoid it.
3.1 - The only way to get the best of an argument is to avoid it.
3.2 - Show respect for the other person’s opinions. Never say, “you’re wrong”.
3.2 - Show respect for the other person’s opinions. Never say, “you’re wrong”.
3.3 - If you are wrong, admit it quickly and emphatically.
3.3 - If you are wrong, admit it quickly and emphatically.
3.4 - Begin in a friendly way.
3.4 - Begin in a friendly way.
3.5 - Get the other person say “yes, yes” immediately.
3.5 - Get the other person say “yes, yes” immediately.
3.7 - Let the other person feel that the idea is his or hers.
3.7 - Let the other person feel that the idea is his or hers.
3.6 - Let the other person do a great deal of the talking
3.6 - Let the other person do a great deal of the talking
3.8 - Try honestly to see things from the other person’s point of view.
3.8 - Try honestly to see things from the other person’s point of view.
3.9 - Be sympathetic to the other person’s ideas and desires.
3.9 - Be sympathetic to the other person’s ideas and desires.
3.10 - Appeal to the nobler motives.
3.10 - Appeal to the nobler motives.
3.11 - Dramatize your ideas.
3.11 - Dramatize your ideas.
3.12 - Throw down a challenge.
3.12 - Throw down a challenge.
4.1 - Begin with praise and honest appreciation.
4.1 - Begin with praise and honest appreciation.
4.2 - Call attention to people’s mistakes indirectly.
4.2 - Call attention to people’s mistakes indirectly.
4.3 - Talk about your own mistakes before criticizing the other person.
4.3 - Talk about your own mistakes before criticizing the other person.
4.4 - Ask questions instead of giving direct orders.
4.4 - Ask questions instead of giving direct orders.
4.5 - Let the other person save face.
4.5 - Let the other person save face.
4.6 - Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
4.6 - Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
4.7 - Give the other person a fine reputation to live up to.
4.7 - Give the other person a fine reputation to live up to.
4.8 - Use encouragement. Make the fault seem easy to correct.
4.8 - Use encouragement. Make the fault seem easy to correct.
4.9 - Make the other person happy about doing the thing you suggest.
4.9 - Make the other person happy about doing the thing you suggest.
