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D072 Glossary Flashcards

1
Q

Ability

A

Possession of the means or skill to do something

Source: D072 Fundamentals for Success in Business Glossary

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2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

Source: D072 Fundamentals for Success in Business Glossary

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3
Q

Aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

Source: D072 Fundamentals for Success in Business Glossary

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4
Q

Assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

Source: D072 Fundamentals for Success in Business Glossary

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5
Q

Attraction selection attrition (A-S-A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess: and (3) over time, those who do not fit in well are more likely to leave

Source: D072 Fundamentals for Success in Business Glossary

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6
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Source: D072 Fundamentals for Success in Business Glossary

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7
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

Source: D072 Fundamentals for Success in Business Glossary

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8
Q

Barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

Source: D072 Fundamentals for Success in Business Glossary

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9
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

Source: D072 Fundamentals for Success in Business Glossary

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10
Q

Channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

Source: D072 Fundamentals for Success in Business Glossary

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11
Q

Code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

Source: D072 Fundamentals for Success in Business Glossary

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12
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

Source: D072 Fundamentals for Success in Business Glossary

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13
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

Source: D072 Fundamentals for Success in Business Glossary

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14
Q

Communication style

A

Dominant way in which an individual interacts and exchanges information with others

Source: D072 Fundamentals for Success in Business Glossary

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15
Q

Consideration

A

The relationship-oriented behaviors of a leader

Source: D072 Fundamentals for Success in Business Glossary

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16
Q

Corporate culture

A

The attitudes, values, and standards of behavior that distinguish one organization from another

Source: D072 Fundamentals for Success in Business Glossary

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17
Q

Corporate social responsibility (OBR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Example sentence: Many companies are incorporating OBR principles into their business strategies.

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18
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

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19
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

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20
Q

OMF model

A

Framework for assessing organizational culture and organizational dynamics

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21
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

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22
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

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23
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

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24
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

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25
Empathy - Module 7- Page 48
Being attuned and sensitive to the emotional states of others
26
Employee-member-centered behaviors
Behaviors that focus on supporting employees
27
Ethics
Principles that serve as a guide about how to behave
28
Expert power
Power based on knowledge and special skill or experience
29
Formal leaders
A person who is officially designated as the leader of a group
30
Greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change
31
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate
32
Illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
33
Corporate social responsibility (OBR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally ## Footnote Example sentence: Many companies are incorporating OBR principles into their business strategies.
34
Cultural alignment
Linking of organizational goals with the employees' personal goals
35
Cultural diversity
The existence of a variety of cultural or ethnic groups within a workplace
36
OMF model
Framework for assessing organizational culture and organizational dynamics
37
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
38
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the sender
39
Emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically
40
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized test
41
Empathy - Module 7- Page 48
Being attuned and sensitive to the emotional states of others
42
Employee-member-centered behaviors
Behaviors that focus on supporting employees
43
Ethics
Principles that serve as a guide about how to behave
44
Expert power
Power based on knowledge and special skill or experience
45
Formal leaders
A person who is officially designated as the leader of a group
46
Greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change
47
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate
48
Illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
49
Individual contributor
Someone uses their personal skills to contributes to a team ## Footnote Module 3- Page 22
50
Individualized consideration
Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
51
Influence tactics
The way individuals attempt to influence one another in organizations
52
Informal leaders
A person who is not officially appointed as the head of a group
53
Information power
Power that stems from when a leader possesses knowledge that others need or want
54
Initiating
The task-related behaviors of a leader
55
Inspirational appeals
Engage values, emotions, and beliefs to gain support for course of action
56
Inspirational motivation
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
57
Intellectual stimulation
Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization
58
Intelligence
The ability to acquire and apply knowledge and skills
59
Intelligence quotient
A number representing a person's reasoning ability as compared to the statistical norm or average for their age
60
Internal transparency
Degree to which an organization operates with openness, communication, and accountability
61
International business culture
Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography
62
niplmage
Job centered behaviors ## Footnote Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources
63
Journaling
Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns ## Footnote
64
Knowledge
Facts, information, and skills acquired by a person through experience or education ## Footnote
65
Laissez-faire style
A largely 'hands-off' leadership style that provides considerable freedom to subordinates ## Footnote
66
Leaden
A person who holds a dominant position within a field and can exercise a high degree of control or influence over others ## Footnote
67
Leadership
The activity of leading a group of people or an organization or the ability to do this ## Footnote
68
Leadership style
Manner and approach of providing direction, implementing plans, and motivating people ## Footnote
69
Legal
An act that is allowed or is in conformity with the law of the land ## Footnote
70
Legal-ethical
When the law and personal or organizational ethics are in accordance with each other ## Footnote
71
Legal-unethical
Dilemma in which established laws are not in accordance or do not uphold the ethical choice ## Footnote
72
Legitimate power
Power that comes from one's organizational role or position ## Footnote
73
Locus of control
Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control ## Footnote
74
a what you want to do...
sam Email ## Footnote Example sentence: I need to send an email to my colleague.
75
Move to: ?
Reply & Delete ## Footnote Example sentence: I need to reply to this email and then delete it.
76
To Manage
Done ## Footnote Quick Steps Current Mailbox ## Footnote Example sentence: I have completed all the tasks related to this email.
77
V
Create New ## Footnote Example sentence: I need to create a new email.
78
Newest
Tue 4:04 PM ## Footnote Example sentence: The newest email in my inbox was received at 4:04 PM on Tuesday.
79
To
Tue 10:28 AM ## Footnote Example sentence: The email was sent to me at 10:28 AM on Tuesday.
80
Iti-...
Thu 8/29 ## Footnote Example sentence: The meeting is scheduled for Thursday, August 29th.
81
Thu 8/29
Thu 8/29 ## Footnote Example sentence: The event is happening on Thursday, August 29th.
82
Thu 8/29
Thu 8/29 ## Footnote Example sentence: The deadline is set for Thursday, August 29th.
83
Thu 8/29
Thu 8/29 ## Footnote Example sentence: The report is due on Thursday, August 29th.

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