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WGU > D072 Glossary > Flashcards

D072 Glossary Flashcards

1
Q

Ability

A

Possession of the means or skill to do something

Source: D072 Fundamentals for Success in Business Glossary

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2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

Source: D072 Fundamentals for Success in Business Glossary

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3
Q

Aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

Source: D072 Fundamentals for Success in Business Glossary

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4
Q

Assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

Source: D072 Fundamentals for Success in Business Glossary

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5
Q

Attraction selection attrition (A-S-A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess: and (3) over time, those who do not fit in well are more likely to leave

Source: D072 Fundamentals for Success in Business Glossary

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6
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Source: D072 Fundamentals for Success in Business Glossary

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7
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

Source: D072 Fundamentals for Success in Business Glossary

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8
Q

Barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

Source: D072 Fundamentals for Success in Business Glossary

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9
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

Source: D072 Fundamentals for Success in Business Glossary

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10
Q

Channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

Source: D072 Fundamentals for Success in Business Glossary

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11
Q

Code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

Source: D072 Fundamentals for Success in Business Glossary

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12
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

Source: D072 Fundamentals for Success in Business Glossary

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13
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

Source: D072 Fundamentals for Success in Business Glossary

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14
Q

Communication style

A

Dominant way in which an individual interacts and exchanges information with others

Source: D072 Fundamentals for Success in Business Glossary

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15
Q

Consideration

A

The relationship-oriented behaviors of a leader

Source: D072 Fundamentals for Success in Business Glossary

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16
Q

Corporate culture

A

The attitudes, values, and standards of behavior that distinguish one organization from another

Source: D072 Fundamentals for Success in Business Glossary

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17
Q

Corporate social responsibility (OBR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Example sentence: Many companies are incorporating OBR principles into their business strategies.

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18
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

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19
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

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20
Q

OMF model

A

Framework for assessing organizational culture and organizational dynamics

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21
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

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22
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

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23
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

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24
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

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25
Q

Empathy - Module 7- Page 48

A

Being attuned and sensitive to the emotional states of others

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26
Q

Employee-member-centered behaviors

A

Behaviors that focus on supporting employees

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27
Q

Ethics

A

Principles that serve as a guide about how to behave

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28
Q

Expert power

A

Power based on knowledge and special skill or experience

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29
Q

Formal leaders

A

A person who is officially designated as the leader of a group

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30
Q

Greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

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31
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

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32
Q

Illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

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33
Q

Corporate social responsibility (OBR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Example sentence: Many companies are incorporating OBR principles into their business strategies.

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34
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

35
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

36
Q

OMF model

A

Framework for assessing organizational culture and organizational dynamics

37
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

38
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

39
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

40
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

41
Q

Empathy - Module 7- Page 48

A

Being attuned and sensitive to the emotional states of others

42
Q

Employee-member-centered behaviors

A

Behaviors that focus on supporting employees

43
Q

Ethics

A

Principles that serve as a guide about how to behave

44
Q

Expert power

A

Power based on knowledge and special skill or experience

45
Q

Formal leaders

A

A person who is officially designated as the leader of a group

46
Q

Greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

47
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

48
Q

Illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

49
Q

Individual contributor

A

Someone uses their personal skills to contributes to a team

Module 3- Page 22

50
Q

Individualized consideration

A

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

51
Q

Influence tactics

A

The way individuals attempt to influence one another in organizations

52
Q

Informal leaders

A

A person who is not officially appointed as the head of a group

53
Q

Information power

A

Power that stems from when a leader possesses knowledge that others need or want

54
Q

Initiating

A

The task-related behaviors of a leader

55
Q

Inspirational appeals

A

Engage values, emotions, and beliefs to gain support for course of action

56
Q

Inspirational motivation

A

Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

57
Q

Intellectual stimulation

A

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

58
Q

Intelligence

A

The ability to acquire and apply knowledge and skills

59
Q

Intelligence quotient

A

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

60
Q

Internal transparency

A

Degree to which an organization operates with openness, communication, and accountability

61
Q

International business culture

A

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

62
Q

niplmage

A

Job centered behaviors

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

63
Q

Journaling

A

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

64
Q

Knowledge

A

Facts, information, and skills acquired by a person through experience or education

65
Q

Laissez-faire style

A

A largely ‘hands-off’ leadership style that provides considerable freedom to subordinates

66
Q

Leaden

A

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

67
Q

Leadership

A

The activity of leading a group of people or an organization or the ability to do this

68
Q

Leadership style

A

Manner and approach of providing direction, implementing plans, and motivating people

69
Q

Legal

A

An act that is allowed or is in conformity with the law of the land

70
Q

Legal-ethical

A

When the law and personal or organizational ethics are in accordance with each other

71
Q

Legal-unethical

A

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

72
Q

Legitimate power

A

Power that comes from one’s organizational role or position

73
Q

Locus of control

A

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control

74
Q

a what you want to do…

A

sam Email

Example sentence: I need to send an email to my colleague.

75
Q

Move to: ?

A

Reply & Delete

Example sentence: I need to reply to this email and then delete it.

76
Q

To Manage

A

Done

Quick Steps
Current Mailbox

Example sentence: I have completed all the tasks related to this email.

77
Q

V

A

Create New

Example sentence: I need to create a new email.

78
Q

Newest

A

Tue 4:04 PM

Example sentence: The newest email in my inbox was received at 4:04 PM on Tuesday.

79
Q

To

A

Tue 10:28 AM

Example sentence: The email was sent to me at 10:28 AM on Tuesday.

80
Q

Iti-…

A

Thu 8/29

Example sentence: The meeting is scheduled for Thursday, August 29th.

81
Q

Thu 8/29

A

Thu 8/29

Example sentence: The event is happening on Thursday, August 29th.

82
Q

Thu 8/29

A

Thu 8/29

Example sentence: The deadline is set for Thursday, August 29th.

83
Q

Thu 8/29

A

Thu 8/29

Example sentence: The report is due on Thursday, August 29th.

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