Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

WGU > D072 Glossary > Flashcards

D072 Glossary Flashcards

1
Q

Ability

A

Possession of the means or skill to do something

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Attraction selection attrition (A-S-A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess: and (3) over time, those who do not fit in well are more likely to leave

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Communication style

A

Dominant way in which an individual interacts and exchanges information with others

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Consideration

A

The relationship-oriented behaviors of a leader

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Corporate culture

A

The attitudes, values, and standards of behavior that distinguish one organization from another

Source: D072 Fundamentals for Success in Business Glossary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Corporate social responsibility (OBR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Example sentence: Many companies are incorporating OBR principles into their business strategies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

OMF model

A

Framework for assessing organizational culture and organizational dynamics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Empathy - Module 7- Page 48

A

Being attuned and sensitive to the emotional states of others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Employee-member-centered behaviors

A

Behaviors that focus on supporting employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Ethics

A

Principles that serve as a guide about how to behave

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Expert power

A

Power based on knowledge and special skill or experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Formal leaders

A

A person who is officially designated as the leader of a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Corporate social responsibility (OBR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Example sentence: Many companies are incorporating OBR principles into their business strategies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

35
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

36
Q

OMF model

A

Framework for assessing organizational culture and organizational dynamics

37
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

38
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

39
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

40
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

41
Q

Empathy - Module 7- Page 48

A

Being attuned and sensitive to the emotional states of others

42
Q

Employee-member-centered behaviors

A

Behaviors that focus on supporting employees

43
Q

Ethics

A

Principles that serve as a guide about how to behave

44
Q

Expert power

A

Power based on knowledge and special skill or experience

45
Q

Formal leaders

A

A person who is officially designated as the leader of a group

46
Q

Greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

47
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

48
Q

Illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

49
Q

Individual contributor

A

Someone uses their personal skills to contributes to a team

Module 3- Page 22

50
Q

Individualized consideration

A

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

51
Q

Influence tactics

A

The way individuals attempt to influence one another in organizations

52
Q

Informal leaders

A

A person who is not officially appointed as the head of a group

53
Q

Information power

A

Power that stems from when a leader possesses knowledge that others need or want

54
Q

Initiating

A

The task-related behaviors of a leader

55
Q

Inspirational appeals

A

Engage values, emotions, and beliefs to gain support for course of action

56
Q

Inspirational motivation

A

Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

57
Q

Intellectual stimulation

A

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

58
Q

Intelligence

A

The ability to acquire and apply knowledge and skills

59
Q

Intelligence quotient

A

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

60
Q

Internal transparency

A

Degree to which an organization operates with openness, communication, and accountability

61
Q

International business culture

A

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

62
Q

niplmage

A

Job centered behaviors

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

63
Q

Journaling

A

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

64
Q

Knowledge

A

Facts, information, and skills acquired by a person through experience or education

65
Q

Laissez-faire style

A

A largely ‘hands-off’ leadership style that provides considerable freedom to subordinates

66
Q

Leaden

A

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

67
Q

Leadership

A

The activity of leading a group of people or an organization or the ability to do this

68
Q

Leadership style

A

Manner and approach of providing direction, implementing plans, and motivating people

69
Q

Legal

A

An act that is allowed or is in conformity with the law of the land

70
Q

Legal-ethical

A

When the law and personal or organizational ethics are in accordance with each other

71
Q

Legal-unethical

A

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

72
Q

Legitimate power

A

Power that comes from one’s organizational role or position

73
Q

Locus of control

A

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control

74
Q

a what you want to do…

A

sam Email

Example sentence: I need to send an email to my colleague.

75
Q

Move to: ?

A

Reply & Delete

Example sentence: I need to reply to this email and then delete it.

76
Q

To Manage

A

Done

Quick Steps
Current Mailbox

Example sentence: I have completed all the tasks related to this email.

77
Q

V

A

Create New

Example sentence: I need to create a new email.

78
Q

Newest

A

Tue 4:04 PM

Example sentence: The newest email in my inbox was received at 4:04 PM on Tuesday.

79
Q

To

A

Tue 10:28 AM

Example sentence: The email was sent to me at 10:28 AM on Tuesday.

80
Q

Iti-…

A

Thu 8/29

Example sentence: The meeting is scheduled for Thursday, August 29th.

81
Q

Thu 8/29

A

Thu 8/29

Example sentence: The event is happening on Thursday, August 29th.

82
Q

Thu 8/29

A

Thu 8/29

Example sentence: The deadline is set for Thursday, August 29th.

83
Q

Thu 8/29

A

Thu 8/29

Example sentence: The report is due on Thursday, August 29th.

WGU (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions