D072 - Fundamentals for Success in Business

Question 1

Ethics

Answer 1

principles that guide a person’s behavior; reflects beliefs about what is right/wrong

Question 2

Values

Answer 2

a person’s most formative principles which are formed early in life and tend to remain stable

Question 3

Morals

Answer 3

sets of rules developed based on cultural norms

Question 4

Organizational ethics

Answer 4

rules, principles, and standards in the context of business activities

Question 5

Societal issues

Answer 5

issues relating to the world as a whole

Question 6

Stakeholder issues

Answer 6

issues that affect customers, employees, suppliers, & community members

Question 7

Internal policy issues

Answer 7

concerns internal company-employee relations such as pay and employee participation

Question 8

Personal issues

Answer 8

concerns how people treat others in their organization

Question 9

Corporate social responsibility (CSR)

Answer 9

philosophy in which a company voluntarily engages in actions that will benefit society at large

Question 10

Greenwashing

Answer 10

when a company’s ethical commitments and statements run contrary to its actual practices

Question 11

Internal transparency

Answer 11

an organization’s perceived quality of intentionally sharing information

Question 12

Sarbanes-Oxley Act (SOX)

Answer 12

an act that mandates reporting transparency within organizations and makes it both illegal and unethical to be deceitful

Question 13

Enlightened self-interest

Answer 13

when organizations are motivated to adopt CSR policies because they know that it can improve their financial well-being

Question 14

Business Process Management (BPM)

Answer 14

management initiative to design work processes so that they align with strategic goals

Question 15

Relationship Management

Answer 15

strategies that govern how an organization maintains relationships

Question 16

Interpersonal

Answer 16

managerial function which focuses on relationship building & communicating w/ stakeholders

Question 17

Informational

Answer 17

managerial function which focuses on gathering, analyzing, & disseminating information

Question 18

Decisional

Answer 18

managerial function which is responsible for making decisions, allocating resources, & negotiating

Question 19

Competing Values Framework (CVF)

Answer 19

model used to study organization culture

Question 20

Clan

Answer 20

“Do things together” culture; flexible & internally-focused

Question 21

Adhocracy

Answer 21

“Do things first” culture; flexible & externally-focused

Question 22

Market

Answer 22

“Do things fast” culture; inflexible & externally-focused

Question 23

Hierarchy

Answer 23

“Do things right” culture; inflexible & internally-focused

Question 24

Attraction-selection-attrition (ASA)

Answer 24

theory that outlines how employees join and leave organizations

Question 25

Passive

Answer 25

communication style which is hesitant and typically puts others before self

Question 26

Aggressive

Answer 26

communication style which can be dismissive of others when trying to stand up for oneself

Question 27

Assertive

Answer 27

communication style which is productive and expresses ideas while listening to others

Question 28

Passive-aggressive

Answer 28

communication style which uses hidden messages to express needs, feelings, and ideas

Question 29

Active listening

Answer 29

giving one's full attention to a message with the intent to understand it

Question 30

Emotional intelligence (EI)

Answer 30

ability to understand & manage emotions in oneself & in others

Question 31

Emotional quotient (EQ)

Answer 31

measure of the level of a person's EI

Question 32

Moral identity

Answer 32

extent to which a person wants to see themself as ethical & caring

Question 33

Self-awareness

Answer 33

EI principle of being attuned to your inner preferences, values, beliefs, & resources

Question 34

Self-regulation

Answer 34

EI principle of controlling your thoughts & impulses

Question 35

Motivation

Answer 35

EI principle of understanding the emotional tendencies which impact your ability to reach personal goals

Question 36

Empathy

Answer 36

EI principle of being attuned to the emotional signals of others & being able to relate & respond appropriately

Question 37

Locus of control

Answer 37

extent to which someone believes circumstances & responses are within their control

Question 38

Considering

Answer 38

leadership approach which focuses on relationship behaviors such as communication & respect

Question 39

Initiating

Answer 39

leadership approach which focuses on task behaviors such as planning & problem-solving

Question 40

Rational persuasion

Answer 40

using facts, data, & rational arguments to influence others

Question 41

Inspirational appeal

Answer 41

using values, emotions, & beliefs to influence others

Question 42

Legitimate

Answer 42

base of power which comes from one's organizational role or position

Question 43

Reward

Answer 43

base of control which comes from one's ability to grant rewards to others for good performance

Question 44

Coercive

Answer 44

base of control which comes from one's ability to punish others for noncompliance

Question 45

Expert

Answer 45

base of control which comes from one's knowledge, skills, and experience

Question 46

Information

Answer 46

base of power which comes from having knowledge that others need or want

Question 47

Referent

Answer 47

base of power which comes from being trusted & respected

Question 48

Design thinking

Answer 48

Empathize > Define > Ideate > Prototype > Test > Implement

Question 49

Autocratic

Answer 49

leadership style in which the manager makes all of the decisions

Question 50

Participative

Answer 50

leadership style in which managers and workers share decision-making power

Question 51

Laissez-faire

Answer 51

leadership style in which decisions and tasks are delegated to workers

Question 52

Transactional leadership

Answer 52

uses extrinsic rewards to motivate employees because it assumes that they do not share the same goals as the organization

Question 53

Transformational leadership

Answer 53

works to make the desires of employees match those of the organization's leadership in order to increase motivation