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WGU Business Administration > D072 - Fundamentals for Success in Business > Flashcards

D072 - Fundamentals for Success in Business Flashcards

1
Q

Ethics

A

principles that guide a person’s behavior; reflects beliefs about what is right/wrong

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2
Q

Values

A

a person’s most formative principles which are formed early in life and tend to remain stable

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3
Q

Morals

A

sets of rules developed based on cultural norms

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4
Q

Organizational ethics

A

rules, principles, and standards in the context of business activities

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5
Q

Societal issues

A

issues relating to the world as a whole

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6
Q

Stakeholder issues

A

issues that affect customers, employees, suppliers, & community members

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7
Q

Internal policy issues

A

concerns internal company-employee relations such as pay and employee participation

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8
Q

Personal issues

A

concerns how people treat others in their organization

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9
Q

Corporate social responsibility (CSR)

A

philosophy in which a company voluntarily engages in actions that will benefit society at large

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10
Q

Greenwashing

A

when a company’s ethical commitments and statements run contrary to its actual practices

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11
Q

Internal transparency

A

an organization’s perceived quality of intentionally sharing information

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12
Q

Sarbanes-Oxley Act (SOX)

A

an act that mandates reporting transparency within organizations and makes it both illegal and unethical to be deceitful

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13
Q

Enlightened self-interest

A

when organizations are motivated to adopt CSR policies because they know that it can improve their financial well-being

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14
Q

Business Process Management (BPM)

A

management initiative to design work processes so that they align with strategic goals

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15
Q

Relationship Management

A

strategies that govern how an organization maintains relationships

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16
Q

Interpersonal

A

managerial function which focuses on relationship building & communicating w/ stakeholders

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17
Q

Informational

A

managerial function which focuses on gathering, analyzing, & disseminating information

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18
Q

Decisional

A

managerial function which is responsible for making decisions, allocating resources, & negotiating

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19
Q

Competing Values Framework (CVF)

A

model used to study organization culture

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20
Q

Clan

A

“Do things together” culture; flexible & internally-focused

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21
Q

Adhocracy

A

“Do things first” culture; flexible & externally-focused

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22
Q

Market

A

“Do things fast” culture; inflexible & externally-focused

23
Q

Hierarchy

A

“Do things right” culture; inflexible & internally-focused

24
Q

Attraction-selection-attrition (ASA)

A

theory that outlines how employees join and leave organizations

25
Q

Passive

A

communication style which is hesitant and typically puts others before self

26
Q

Aggressive

A

communication style which can be dismissive of others when trying to stand up for oneself

27
Q

Assertive

A

communication style which is productive and expresses ideas while listening to others

28
Q

Passive-aggressive

A

communication style which uses hidden messages to express needs, feelings, and ideas

29
Q

Active listening

A

giving one’s full attention to a message with the intent to understand it

30
Q

Emotional intelligence (EI)

A

ability to understand & manage emotions in oneself & in others

31
Q

Emotional quotient (EQ)

A

measure of the level of a person’s EI

32
Q

Moral identity

A

extent to which a person wants to see themself as ethical & caring

33
Q

Self-awareness

A

EI principle of being attuned to your inner preferences, values, beliefs, & resources

34
Q

Self-regulation

A

EI principle of controlling your thoughts & impulses

35
Q

Motivation

A

EI principle of understanding the emotional tendencies which impact your ability to reach personal goals

36
Q

Empathy

A

EI principle of being attuned to the emotional signals of others & being able to relate & respond appropriately

37
Q

Locus of control

A

extent to which someone believes circumstances & responses are within their control

38
Q

Considering

A

leadership approach which focuses on relationship behaviors such as communication & respect

39
Q

Initiating

A

leadership approach which focuses on task behaviors such as planning & problem-solving

40
Q

Rational persuasion

A

using facts, data, & rational arguments to influence others

41
Q

Inspirational appeal

A

using values, emotions, & beliefs to influence others

42
Q

Legitimate

A

base of power which comes from one’s organizational role or position

43
Q

Reward

A

base of control which comes from one’s ability to grant rewards to others for good performance

44
Q

Coercive

A

base of control which comes from one’s ability to punish others for noncompliance

45
Q

Expert

A

base of control which comes from one’s knowledge, skills, and experience

46
Q

Information

A

base of power which comes from having knowledge that others need or want

47
Q

Referent

A

base of power which comes from being trusted & respected

48
Q

Design thinking

A

Empathize > Define > Ideate > Prototype > Test > Implement

49
Q

Autocratic

A

leadership style in which the manager makes all of the decisions

50
Q

Participative

A

leadership style in which managers and workers share decision-making power

51
Q

Laissez-faire

A

leadership style in which decisions and tasks are delegated to workers

52
Q

Transactional leadership

A

uses extrinsic rewards to motivate employees because it assumes that they do not share the same goals as the organization

53
Q

Transformational leadership

A

works to make the desires of employees match those of the organization’s leadership in order to increase motivation

WGU Business Administration (1 decks)

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